Gold Coast City, Queensland, Australia · On-site
Job Description Summary The primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on…
Skills: Technical Troubleshooting, Medical Equipment Repair, Preventative Maintenance, Calibration, Software Support
San Diego, California, United States · Remote OK
We are looking for a dynamic Strategic Account Manager to join our regional team. This person will be responsible for driving ResMed brand prescriptions and managing strong relationships with our company's key clients. T…
Skills: Data Analysis, Business Acumen, Interpersonal Communication, Negotiation, Closing Skills
San Diego, California, United States · Remote OK
We are looking for a dynamic Strategic Account Manager to join our regional team. This person will be responsible for driving ResMed brand prescriptions and managing strong relationships with our company's key clients. T…
Skills: Data Analysis, Business Acumen, Interpersonal Communication, Negotiation, Closing Skills
San Diego, California, United States · Remote OK
$157k–$196k/yr
The Senior Manager, Commercial Services – Diagnostics will serve as the overall accountable owner for the portfolio of Virtuox service programs, with responsibility for developing, managing, measuring, and optimizing pro…
Skills: Service Strategy, Program Management, Healthcare Services, Product Operations, Customer Experience
Germany · Remote OK
Wer ist MEDIFOX DAN und was genau machen wir? Die MEDIFOX DAN Gruppe mit Hauptsitz in Hildesheim gehört zur ResMed Corp. und beschäftigt über 800 Mitarbeitende an neun Standorten. Seit über 30 Jahren entwickeln wir innov…
Skills: Customer Service, IT Support, Software Troubleshooting, Communication Skills, Problem Solving
San Diego, California, United States · Remote OK
$114k–$170k/yr
The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and del…
Skills: Financial Planning & Analysis, Financial Modeling, Budgeting, Forecasting, Business Partnership
Atlanta, Georgia, United States · On-site
You can make a difference! Let’s take your skills and expand your career! If you enjoy working in a fast-paced environment, take pride in accuracy and safety, and want to be part of a team dedicated to excellence, this r…
Skills: Material Handling, Shipping and Receiving, WMS, RF Scanning, Forklift Operation
San Diego, California, United States · Hybrid
$111k–$167k/yr
The Digital Consumer team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and m…
Skills: Swift, SwiftUI, iOS Development, Mobile Architecture, Unit Testing
Sydney, New South Wales, Australia · On-site
Mechatronics Engineer Turn early concepts into real, testable sleep technology. You’ll join Sleep Futures, a hands-on research and technology team focused on next-generation sleep products. This role blends firmware, sig…
Skills: Embedded Firmware, System Integration, Digital Signal Processing, C/C++, Microcontrollers
Johor Bahru, Johor, Malaysia · On-site
Position Summary The primary role of the Production & Assembly function is to manufacture, assemble, and package products while ensuring the highest standards of quality, safety, and operational excellence. Key deliverab…
Skills: Training Needs Analysis, Competency Framework Development, Instructional Design, Stakeholder Management, Learning Management Systems
Bangkok, Thailand · On-site
The Sales Administration Executive is responsible for supporting the end-to-end sales order administration process, ensuring customer purchase orders are reviewed, validated, processed, documented, and followed through a…
Skills: Sales Administration, Order Management, Customer Service, Stakeholder Management, Microsoft Excel
Johor Bahru, Johor, Malaysia · On-site
Job Description Summary The Supervisor, Manufacturing Technician is responsible for leading and overseeing daily manufacturing, assembly, and production operations to ensure the safe, efficient, and compliant delivery of…
Skills: Production Leadership, Workforce Planning, GMP, Quality Management Systems, Lean Manufacturing
Johor Bahru, Johor, Malaysia · On-site
We are looking for a Manager, Health and Safety to join our team in Johor Bahru. Let’s talk about the role The Health & Safety Manager is responsible for leading and implementing health and safety programs across the Mal…
Skills: Health and Safety Management, Risk Assessment, Incident Investigation, Regulatory Compliance, Ergonomics
Roermond, Limburg, Netherlands · On-site
We are looking for an Inventory Specialist to join our team in the Netherlands. Main Locations of this role will be in our warehouses in Venray and Roermond. Let's talk about the role As the Inventory Specialist, you wil…
Skills: Inventory Control, Inventory Reconciliation, Analytical Thinking, Communication, Negotiation
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Role Overview The Sales Operations function provides analytical, administrative, and operational support to the sales organization. As a Sales Analyst – Data Management, you will play a key role in enabling data‑driven s…
Skills: Data Management, SQL Server, Oracle, AWS Redshift, Snowflake
Sydney, New South Wales, Australia · On-site
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to acc…
Skills: Business Analysis, eCommerce Platforms, Shopify, System Analysis, Functional Specifications
Sydney, New South Wales, Australia · Hybrid
Job Summary Operating from within Resmed's Commercial Growth team, the Primary Care Lead is responsible for advancing our presence in the Primary Care space through structured engagement, evidence-led program design, and…
Skills: Primary Care Strategy, Project Management, Stakeholder Management, Market Analysis, Program Design
Lyon, Auvergne-Rhône-Alpes, France · On-site
Rejoignez ResMed et contribuez à améliorer la prise en charge des patients souffrant de troubles du sommeil. Au sein de l'équipe Service Clients Narval, vous jouez un rôle clé dans la gestion administrative et financière…
Skills: Third-Party Payment Management, Medical Billing, Debt Collection, Excel, Billing Software
Dublin, Leinster, Ireland · Hybrid
Build the cloud services that help people access better sleep health. At Resmed, every line of code can contribute to improving lives. As a Senior AWS Engineer, you'll join a collaborative engineering team developing clo…
Skills: Python, AWS, Serverless, Lambda, API Gateway
Dublin, Leinster, Ireland · Hybrid
Build cloud solutions that help transform sleep health. At Resmed, we're changing lives through technology that helps people breathe better and live healthier, longer lives. As an AWS Engineer, you'll join a collaborativ…
Skills: Python, AWS Lambda, API Gateway, DynamoDB, S3
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The role involves troubleshooting and resolving technical issues for ResMed's sleep apnea and life support devices. Responsibilities include performing repairs, preventative maintenance, and providing technical support to internal and external customers.
Candidates should have at least 2 years of experience in repairing medical equipment and strong communication skills. A tertiary qualification in Engineering, Science, IT, or Electronics is preferred.
The primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on Resmed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.
As a Service Technician the primary objective is to troubleshoot and resolve technical issues for all ResMed products. (sleep apnoea devices, life support ventilators and diagnostic devices).
Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.
Maintain quality documentation for repair and service activities in the in the tracking system for traceability.
Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.
Follow service procedures detailed in product service manuals and tech notes.
Support QA with investigations and provide supporting documentation as needed.
Works independently
Continually develop technical knowledge to assist support teams.
Timely and effective communication, documentation and reporting.
Focus on Business Excellence initiatives and Continuous Improvement.
Professional and effective communications skills – both verbal and written.
Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc).
Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics)
Minimum of 2 years of related experience.
Demonstrated experience with repair and servicing medical equipment
Please note that this role to be based in Gold Coast, Queensland .
#LI-APAC
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
We believe shaping a better world starts with better sleep and breathing, which is why we pioneer innovative solutions to help millions of people in more than 140 countries around the world live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
Offices: 9001 Spectrum Center Blvd., San Diego, CA 92123, US · Sandyford, County Dublin, IE · 1 Elizabeth MacArthur Dr, Bella Vista, New South Wales 2153, AU · Waarloos, Flemish Region, BE · São Paulo, São Paulo, BR
We believe shaping a better world starts with better sleep and breathing, which is why we pioneer innovative solutions to help millions of people in more than 140 countries around the world live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
Offices: 9001 Spectrum Center Blvd., San Diego, CA 92123, US · Sandyford, County Dublin, IE · 1 Elizabeth MacArthur Dr, Bella Vista, New South Wales 2153, AU · Waarloos, Flemish Region, BE · São Paulo, São Paulo, BR
