Manila, Metro Manila, Philippines · On-site
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provid…
Skills: Customer Service, Phone Etiquette, Data Entry, Analytical Thinking, Conflict Resolution
London, England, United Kingdom · On-site
Are you passionate about building secure, scalable software and cloud infrastructure that supports critical services in production? Do you enjoy collaborating across teams, improving engineering practices, and helping ot…
Skills: Aws, Github Actions, Python, Javascript, Node
Manila, Metro Manila, Philippines · On-site
Accountabilities: Handle the full scope of administrative tasks related to all marketing campaignsManage different websites and online portals with the ability to edit, post and launch (i.e. Law School Portal, Faculty Po…
Skills: Email Marketing, Stakeholder Management, CRM Tools, Pardot, Landing Page Optimization
Manila, Metro Manila, Philippines · On-site
The role of the Project Lead is an individual contributor responsible for providing leadership, project management expertise and direction in all of phases of transition for all future ELS Clinical Solutions work stream …
Skills: Project Management, Stakeholder Management, Content Management Systems, Data Management, Vendor Management
Tel Aviv, Tel-Aviv District, Israel · Hybrid
Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money glo…
Skills: Sinhala Fluency, English Proficiency, Outbound Sales, Customer Onboarding, B2B Sales
Manila, Metro Manila, Philippines · On-site
Responsible for supporting the Sr. Lead, IT Business Operations & Asset Management, and the Purchasing Coordinator by ensuring telecom (mobile and telephony) and IT purchasing processes align with business requirements a…
Skills: Telecom Expense Management, IT Procurement, Data Analysis, Vendor Management, ITSM Tools
Alpharetta, Georgia, United States · On-site
$72k–$119k/yr
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry spec…
Skills: Financial Modeling, Forecasting, Variance Analysis, Revenue Reporting, Data Analysis
Virginia, United States · Remote OK
$110k–$231k/yr
About the Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for …
Skills: Team Management, AI Workflow Deployment, Legal Content Strategy, Data Analysis, Editorial Judgment
Richmond, England, United Kingdom · Hybrid
Are you a strategic sales professional who thrives on building meaningful client partnerships and driving revenue growth? Do you enjoy combining data insights with creative thinking to deliver innovative solutions for cl…
Skills: Consultative Selling, Sales Strategy, Relationship Management, Contract Negotiation, Lead Management
Philadelphia, Pennsylvania, United States · On-site
$115k–$231k/yr
AI for Science, Research Intelligence & Knowledge Discovery Lead the Teams Building AI That Advances Science What if the teams you lead could help accelerate scientific breakthroughs, improve healthcare outcomes, and exp…
Skills: Data Science Leadership, Machine Learning, Generative AI, Natural Language Processing, Information Retrieval
Philadelphia, Pennsylvania, United States · On-site
$95k–$191k/yr
Senior Data Scientist AI for Science, Research Intelligence & Knowledge Discovery Build AI That Helps Advance Human Knowledge What if your next AI model could help accelerate a medical breakthrough, uncover a critical sc…
Skills: Machine Learning, Natural Language Processing, Generative AI, Large Language Models, Retrieval-Augmented Generation
Mumbai City, Maharashtra, India · On-site
Job Description Senior Operational Process Analyst Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a ‘can do’ attitude who inspires others? About the Busi…
Skills: Change Management, Configuration Management, Batch Processing, Analytical Support, Process Improvement
Alpharetta, Georgia, United States · Hybrid
$136k–$253k/yr
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry spec…
Skills: Instructional Design, Adult Learning Principles, People Leadership, Change Management, Facilitation
Chicago, Illinois, United States · On-site
$115k–$192k/yr
About the Business LexisNexis Risk Solutions is an essential partner in the assessment of risk and the reduction of fraud in organisations and payment journeys. Within our Business Services vertical, we offer a multitude…
Skills: Product Strategy, Roadmap Development, Stakeholder Management, Market Analysis, Financial Services
London, England, United Kingdom · On-site
Are you ready for a leading Engineer role? Would you enjoy working on our cutting-edge products? About the Business LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and i…
Skills: Java/J2EE, JavaScript, JSP, C/C++, HTML
London, England, United Kingdom · On-site
Are you passionate about building high‑performance, data‑driven user interfaces that surface complex insights clearly and securely? Do you enjoy working closely with engineers and data teams to turn advanced analytics an…
Skills: React, TypeScript, Dash, Domo, Snowflake
Richmond, England, United Kingdom · On-site
Software Engineer Are you excited to build reliable, secure software that supports global experiences and events? Do you enjoy learning from others while taking ownership of meaningful technical components? About our Tea…
Skills: C#, .NET Core, React, Angular, SQL
Manila, Metro Manila, Philippines · On-site
Job Summary: The P2P department is responsible for ensuring the efficient and effective processing of purchase transactions including the ownership of the supplier data through to payment including responsibility for the…
Skills: Accounts Payable, Accounts Receivable, Oracle, Microsoft Excel, Microsoft Word
Germany · Hybrid
$30k–$51k/yr
Unternehmen: RX Deutschland Position: Werkstudent (m/w/d) für unsere Messen u.a. die Equitana, PSI und die BCB Ort: Düsseldorf Über RX Du hörst zum ersten Mal von RX? Wahrscheinlich liegt das daran, dass Messen und Event…
Skills: Administrative Support, Contract Management, Database Maintenance, Market Research, Presentation Creation
Southampton, England, United Kingdom · On-site
Director of Software Engineering Are you a skilled leader with a desire to lead a team solving highly complex business problems? Do you enjoy leading cross functional teams in different Countries? About the Business At C…
Skills: Software Engineering Leadership, Data Engineering, People Management, Strategic Planning, Agile Methodology
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Acts as the first point of contact for consumers to resolve billing inquiries, service requests, and disputes. Responsible for documenting interactions in CRM systems and identifying upselling opportunities to increase income streams.
Requires at least two years of call center experience and a bachelor's degree or at least two years of college education. Proficiency in Microsoft Office and the ability to work shifting schedules in a fast-paced environment are essential.
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Performs routine assignments in the entry level to a professional job progression. Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts. Receives instruction, guidance and direction from others.
First point of contact for consumers via telephone
Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
Provide disclosures to consumers.
Assist consumers in filing disputes for all products.
Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
Research dispute requests to ensure disputes are accurate and warranted.
Educate consumers educating them on reports, claim information, reason codes, etc.
Researching multiple databases for consumer’s information.
Work with Dispute and Resolution teams to resolve consumer disputes.
Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce).
Perform other duties as assigned.
Excellent phone etiquette with outstanding Customer Service skills.
Self-motivated with positive attitude.
Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
Ability to follow strict guidelines and standard operating procedures is a MUST.
Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
Must have the ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
Qualifications:
Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
Background of the US Insurance industry preferred.
Call center experience of at least 2 years a MUST. Experience in handling customer escalation a plus.
Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
Excellent phone etiquette with outstanding Customer Service skills.
Excellent oral and written communication skills, good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
Email correspondence experience and business writing skills is a plus.
Demonstrated knowledge and proficiency in Microsoft office applications.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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We are united through our vision to transform lives with trusted financial services that transcend borders.
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
Offices: 1111 3rd Ave, Suite 2100, Seattle, Washington 98101, US · Manila, PH · Managua, NI · Cork, IE · London, GB
We are united through our vision to transform lives with trusted financial services that transcend borders.
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
Offices: 1111 3rd Ave, Suite 2100, Seattle, Washington 98101, US · Manila, PH · Managua, NI · Cork, IE · London, GB
