Texas, United States · Remote OK
$72k–$119k/yr
Job Description **Qualified candidates must reside in Texas, due to the territory. About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is par…
Skills: Customer success, Account management, Legal technology, Consulting, Change management
Richmond, England, United Kingdom · Hybrid
Are you passionate about building meaningful relationships and creating exceptional experiences for customers and event attendees? Do you enjoy using data-driven insights, commercial awareness, and proactive outreach to …
Skills: Commercial awareness, Relationship building, Data analysis, Business development, Project management
Bengaluru, Karnataka, India · Remote OK
Sr Data Analyst II (Content Flow Analytics) Would you like to be part of a team that delivers high-quality software to our customers? Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspire…
Skills: Data Analysis, SQL, Tableau, Power BI, Stakeholder Management
Dayton, Ohio, United States · Hybrid
$66k–$109k/yr
Do you enjoy having a consultative approach towards sales and driving revenue? Do you enjoy collaborating with Account Managers to deliver on common goals? About our Team LexisNexis Legal & Professional, which serves cus…
Skills: Consultative sales, Lead generation, Inside sales, Cold calling, Communication skills
Singapore · On-site
Solutions Consultant Are you a talented solutioning professional? Will you like to create impact in the Aviation sector? About the company At Cirium, our purpose is to make aircraft do more for humanity. We are the indus…
Skills: Aviation analytics, Pre-sales consulting, Customer engagement, Business cases, Technical validation
Florida, United States · Remote OK
$95k–$159k/yr
Do you enjoy solving complex customer challenges while delivering exceptional service? Do you thrive in a collaborative environment where you can mentor others and continuously improve customer experiences? About the Tea…
Skills: Customer service, Analytical problem-solving, Relationship management, Mentoring, Coaching
Sydney, New South Wales, Australia · Hybrid
Customer Success Manager Are you skilled in driving meaningful engagement to achieve client success? Would you like to join a company that helps advance science, technology and health? About our Team Our Academic & Gover…
Skills: Customer Success, Relationship Management, SaaS, Account Management, Customer Engagement
Kowloon, Hong Kong, China · On-site
Help leading law firms embed trusted legal AI into daily practice About our Team At LexisNexis, we’re more than a legal and professional services company — we’re a team of thinkers, doers, and problem solvers. With 11,80…
Skills: Legal AI, Client Development, Stakeholder Management, Product Adoption, Legal Workflow Optimization
Manila, Metro Manila, Philippines · On-site
LexisNexis® ThreatMetrix® is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining dig…
Skills: Technical Support, API, Networking, SSL Certificates, DNS
Chennai, Tamil Nadu, India · On-site
Data Specialist Are you customer centric and data driven individual? Would you like to use your expertise to conduct detailed data analysis? About our Team Our Academic & Government team helps our communities accelerate …
Skills: Data Analysis, Data Mining, Data Modelling, Business Acumen, Communication Skills
Toronto, Ontario, Canada · Hybrid
$130k–$180k/yr
Are you a consultative sales professional who thrives on building strategic relationships and helping innovators achieve better outcomes? Do you enjoy engaging with senior decision-makers and driving growth through compl…
Skills: Consultative sales, B2B sales, Strategic relationship building, Lead generation, Pipeline management
London, England, United Kingdom · On-site
Are you passionate about helping research communities connect, share knowledge, and understand the evolving scholarly communication landscape? Would you enjoy shaping the voice and visibility of Elsevier’s preprint serve…
Skills: Brand strategy, Communications strategy, Social media management, Stakeholder engagement, Content creation
Toronto, Ontario, Canada · Remote OK
$83k–$138k/yr
Are you passionate about turning insights into action and helping shape go-to-market success through data-driven strategy? Do you enjoy partnering across teams to identify opportunities, drive strategic initiatives, and …
Skills: Strategic planning, Data analysis, Salesforce, Tableau, Microsoft Excel
Tokyo, Japan · On-site
最先端のAI技術を活用したデジタルソリューションを通じて、医療業界に新たな価値を創出することにご興味はございますか。 また、世界的に評価されているグローバル企業の環境で、さらなるキャリアの成長を目指してみませんか。 エルゼビア ヘルス部門では、病院・大学との戦略的パートナーシップを推進するアカウントマネージャーを募集しています。 本ポジションでは、医療従事者の意思決定を支える情報・教育ソリューションを通じて、日本の医療の質向上に貢献しま…
Skills: B2B Sales, Account Management, Strategic Planning, Market Analysis, CRM Management
Beijing, Beijing, China · Hybrid
$79k–$132k/yr
Are you energised by shaping portfolio direction, driving growth, and leading strategic programmes across a matrix organization? Do you enjoy building long-term partnerships with editors, societies, and research leaders …
Skills: Scholarly Publishing, Strategic Partnerships, Portfolio Management, Stakeholder Management, Team Leadership
Chennai, Tamil Nadu, India · Hybrid
About Team: RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.…
Skills: UX Design, Product Design, User Research, Prototyping, Figma
Manila, Metro Manila, Philippines · On-site
Are you detail-oriented and technically curious, with a passion for turning financial data into actionable insights? Do you enjoy solving business problems through reporting, analytics, and automation? Are you looking to…
Skills: Financial Reporting, SQL, Snowflake, Tableau, Microsoft Excel
Medford, Massachusetts, United States · On-site
$72k–$119k/yr
Scientific Editor, Matter Cell Press publishes over 50 scientific journals, including flagship titles such as Cell, Joule, and Matter, and a growing portfolio of discipline-leading journals spanning the life, physical, a…
Skills: Scientific editing, Materials science, Manuscript evaluation, Editorial strategy, Community engagement
Tokyo, Japan · On-site
主な業務内容 月次管理会計の管理および、経営層向けの業績分析・レポートの作成を通じて、事業パフォーマンス向上を支援するファイナンス・ビジネスパートナーとして事業部門マネージャーと連携し、非財務部門から財務情報を引き出してコスト分析や予算管理の改善を行う年次予算および四半期ごとの業績予測の作成計画立案、支出管理、予測、レポート作成など、財務計画・分析（FP&A）全般の管理・監督各事業部門と連携し、今後数年間の収益および費用の予測を行う法令…
Skills: Financial Planning and Analysis, Management Accounting, Budgeting, Forecasting, Cost Analysis
Shenzhen, Guangdong Province, China · On-site
Are you a talented Sales expert? Are you a powerful communicator? About our Team You will be a driver of change, and together with the Sales team, deliver outstanding digital experiences that inform, delight, and connect…
Skills: SaaS Sales, Account Management, Business Development, CRM Management, Data Analysis
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Manage a portfolio of large law firm accounts to drive product adoption, workflow transformation, and measurable business outcomes. Partner cross-functionally with sales and product teams to ensure customer retention and identify expansion opportunities.
Requires a JD degree and professional experience in legal technology, customer success, or consulting. Candidates must possess a strong understanding of large law firm workflows and the application of AI in legal practice.
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.
This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments. The ideal candidate brings executive presence, commercial acumen, strong customer engagement skills, and a modern customer success mindset grounded in value realization and measurable business outcomes.
Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation.
Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth.
Support customer engagement strategies that increase awareness, usage, and measurable value across practice groups, departments, and key stakeholder audiences.
Serve as the voice of the customer by sharing account insights, workflow needs, and product feedback with internal stakeholders to improve the customer experience and inform future enhancements.
JD and experience working with law firms, legal professionals, or legal technology.
Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments.
Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
Demonstrated ability to build strong customer relationships, lead strategic customer conversations, support change management, and deliver value-based engagement plans.
Experience using product usage, customer health, and engagement data to guide account strategy, improve retention, and support broader adoption and expansion.
Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Salesforce, Gong, Seismic, Tableau, and LLM-based technologies or similar platforms.
Have the ability to travel to accounts, as needed
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
