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Full-time
Country Specific Benefits
Posted 14d ago
~40 hrs/week
Responsibilities
The role focuses on guiding customers through migrations, fulfillment, and service changes to ensure rapid value realization. It involves collaborating with cross-functional teams to build scalable processes and leveraging AI and automation to enhance the customer experience.
Requirements
Candidates need experience managing complex customer implementations and migrations with strong stakeholder communication skills. Proficiency in operational process improvement and exposure to AI-enabled workflows or agent-based tooling is required.
Full job description
Are you passionate about guiding customers through complex transitions and helping them realize value quickly through exceptional migration experiences?
Do you enjoy collaborating across teams, improving processes, and exploring how AI, automation, and emerging technologies can enhance customer outcomes and operational excellence?
About our Business
At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/
About our Team
This is a brand new team and therefore an exciting opportunity for someone who enjoys working directly with customers whilst helping build a new capability from the ground up.
About the Role
In this role, you will support customers through key transition moments, including migrations, fulfilment and service changes. You will work closely with cross-functional teams to deliver seamless customer outcomes, helping customers realize value quickly while contributing to the development of scalable processes and operational excellence. The role also offers the opportunity to help shape a growing capability that leverages AI, automation, and innovative technologies to enhance customer experience and time-to-value.
Responsibilities
Support customers through key transition moments, including migrations, fulfilment and service change.
Own and coordinate customer migrations ensuring customers realise value quickly and with minimal disruption.
Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes.
Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
What We're Looking For
Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency.
You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one.
Requirements
Experience managing customer onboarding, implementations, migrations or complex customer projects.
Experience working with cross-functional teams to deliver customer outcomes.
Strong stakeholder management and communication skills.
Ability to build trust and credibility with both customers and senior internal stakeholders.
Experience improving operational processes and driving continuous improvement.
Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
Experience building or improving scalable operating models.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
ScientificTechnical & MedicalRisk & Business AnalyticsLegalExhibitionsand Information TechnologyBusiness Information SystemsInformation TechnologyFinanceConsulting
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
____
Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
ScientificTechnical & MedicalRisk & Business AnalyticsLegalExhibitionsand Information TechnologyBusiness Information SystemsInformation TechnologyFinanceConsulting