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Inside Sales Representative

Perímetro Urbano Medellín, Antioquia, Colombia · On-site

Mid level

We are looking for an Inside Sales Representative who will be the first point of contact for clients seeking relief from unsecured debt. This role goes beyond traditional sales — it requires the ability to build trust qu…

Skills: Financial Consultation, Debt Assessment, Sales, Client Relationship Management, CRM Software

Provana logo

Inside Sales Representative

Provana

Perímetro Urbano Medellín, Antioquia, Colombia • On-site

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Mid level

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  • Full-time
  • Vision Care Allowance, Prepaid Medical Coverage Through Sura, Longevity Bonuses
  • Posted 15d ago
  • ~40 hrs/week

Responsibilities

Conduct in-depth financial consultations to evaluate client debt and develop personalized financial wellness plans. Manage the full sales cycle from initial contact and program recommendation to enrollment and CRM documentation.

Requirements

Requires excellent English communication skills (C1) and the ability to work on-site in Medellín. Previous experience in credit, collections, financial planning, or sales is preferred.

Full job description

We are looking for an Inside Sales Representative who will be the first point of contact for clients seeking relief from unsecured debt. This role goes beyond traditional sales — it requires the ability to build trust quickly, assess a client's complete financial picture, and guide them toward the program best suited to their specific needs.

The ideal candidate combines the consultative skills of a financial counselor with the energy and drive of a high-performing sales professional. If you are passionate about making a real difference in people's lives through sound financial guidance, this is your opportunity.

Key Responsibilities

Client Consultation & Financial Assessment

  • Conduct in-depth financial consultations via phone to evaluate each client's debt obligations, income, assets, and monthly expenses.
  • Review and analyze credit reports, billing statements, and payment histories to assess eligibility for financial wellness programs.
  • Develop personalized financial plans focused on eliminating high-interest unsecured debt efficiently and affordably.
  • Provide clear, educated, and empathetic financial advice tailored to each client's unique situation.

Sales & Program Enrollment

  • Present and recommend the most appropriate financial program options based on the client's profile.
  • Handle objections professionally, building confidence and trust throughout the sales process.
  • Meet and exceed monthly enrollment targets and performance KPIs.
  • Follow up with prospective clients to nurture interest and move them through the pipeline effectively.

Communication & Client Experience

  • Manage inbound and outbound calls using a multi-line phone system, ensuring prompt and professional responses.
  • Communicate effectively both verbally and in writing, maintaining a tone that is clear, empathetic, and solution-focused.
  • Document all client interactions, data, and program details accurately in the CRM system.
  • Collaborate with internal teams (operations, compliance, client success) to ensure a smooth onboarding experience.
  • Availability to work on site in Medelllin.
  • Excelent communication skills in English (C1)
  • Previous experience in credit and/or collections, financial planning and sales preferred.
  • Ability to communicate effectively both orally and in written form.
  • Knowledge and use of PC Systems.
  • Ability to work independently while meeting deadlines.
  • Attention to detail and be able to multi-task and prioritize work on a daily basis.
  • Full-time Colombian employment contract.
  • Colombian public holidays.
  • Vision care allowance.
  • Prepaid medical coverage through SURA.
  • Longevity bonuses.
  • And much more!

Related keywords

Unsecured DebtFinancial WellnessCredit ReportsKPIsCRMFinancial CounselingInside SalesDebt ObligationsFinancial AssessmentClient Onboarding

About Provana

LinkedInVisit site

Tech-enabled process outsourcing for credit and collections, legal processing and revenue cycle management sectors.

Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Lisle, Illinois
LinkedIn followers
42,394

Provana, a highly specialized knowledge process management company delivers the perfect blend of technology and human-enabled solutions to the credit and collections, legal processing and revenue cycle management sectors. Our client centric and collaborative approach helps us continuously improve ROI. We prioritize process, performance, and profit driving sustained success across our clients. Founded in 2011 and headquartered in the Chicago suburb of Lisle, IL.

Offices: 801 Warrenville Rd, Suite 250, Lisle, Illinois 60532, US · A32, Sector 2, Noida, India 201301, IN

Business Process OutsourcingKnowledge Process OutsourcingLabor ArbitrageData AnalyticsCall MonitoringSpeech AnalyticsOmni-Channel CommunicationsAuditOperational EfficiencyLegal Process Outsourcing
View all jobs at Provana

About Provana

LinkedInVisit site

Tech-enabled process outsourcing for credit and collections, legal processing and revenue cycle management sectors.

Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Lisle, Illinois
LinkedIn followers
42,394

Provana, a highly specialized knowledge process management company delivers the perfect blend of technology and human-enabled solutions to the credit and collections, legal processing and revenue cycle management sectors. Our client centric and collaborative approach helps us continuously improve ROI. We prioritize process, performance, and profit driving sustained success across our clients. Founded in 2011 and headquartered in the Chicago suburb of Lisle, IL.

Offices: 801 Warrenville Rd, Suite 250, Lisle, Illinois 60532, US · A32, Sector 2, Noida, India 201301, IN

Business Process OutsourcingKnowledge Process OutsourcingLabor ArbitrageData AnalyticsCall MonitoringSpeech AnalyticsOmni-Channel CommunicationsAuditOperational EfficiencyLegal Process Outsourcing
View all jobs at Provana

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