ProTrans International ---- IT Operations, Support Engineer Schedule: To be eligible for this role, candidates MUST BE ABLE TO WORK 100% on site - Monday - Friday 8-5pm with occasional overnight travel to ProTrans sites …
Skills: IT Support, Active Directory, Windows Server, Office365, Hardware Imaging
RESUMEN El Montacarguista, carga, descarga y mueve materiales dentro o cerca del almacen, realiza transbordos en el andén (dock), tráileres, patio, o sitio de trabajo cuando realiza siguientes tareas. TAREA…
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About the Job: Our Software Developer will be responsible for the development and improvement of our ProTrans International supply chain management systems. Location: Hybrid What You'll Be Doing: In this role you will pe…
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ProTrans, Inc. Job Description Job Title: Logistics Coordinator Schedule: Wednesday to Saturday 0600-1700 (6a-5p) SUMMARY The Logistics Coordinator handles transactional work on the accounts and will work closely with tr…
ProTrans, Inc. Job Description Job Title: Logistics Coordinator Schedule: Wednesday to Saturday 0600-1700 (6a-5p) SUMMARY The Logistics Coordinator handles transactional work on the accounts and will work closely with tr…
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Full-time
bachelor degree, professional certificate
Posted 22h ago
~40 hrs/week
Responsibilities
The IT Support Engineer will provide technical expertise and escalated support for a multi-site user base while managing various IT projects. They will also assist in the administration of enterprise services and ensure the reliability and performance of organizational systems.
Requirements
Candidates must have at least 2 years of enterprise IT experience, including proficiency with Windows environments and Active Directory. The role requires the ability to work 100% on-site and the willingness to travel occasionally for special projects.
Full job description
ProTrans International ---- IT Operations, Support Engineer
Schedule: To be eligible for this role, candidates MUST BE ABLE TO WORK 100% on site - Monday - Friday 8-5pm with occasional overnight travel to ProTrans sites for special projects.
Your role will be diverse in responsibilities including supporting a variety of services, managing projects and acting as an escalation point for end user support. Examples of services that the team supports include storage, backup, email, asset management and hardware imaging. While many of these services will be owned by another team, you will assist in maintaining them and serving as an admin and consulting with users on issues and workflows that relate to the services. Additional responsibilities include serving as a point of escalation for user support issues that may include service-related problems, complex technical issues and sensitive cases.While carrying out these responsibilities you will be expected to serve as a senior member of a Customer Focused team who solve problems and look for ways to improve operations.
KEY RESPONSIBILITIES
· Provide support for escalated tickets from growing multi-site user base and environments.
· Provide technical expertise and hands-on support to end users across the organization.
· Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.
· Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
· Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
· Research, procure, and vet new hardware and software solutions as directed by manager.
· Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results.
· Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.
· Preparing and imaging PCs for distribution.
· Maintain internal and user facing documentation for all managed services.
BASIC QUALIFICATIONS
· 2+ years of related industry experience in an enterprise environment supporting users and their hardware and software. · Willingness to travel on occasion to remote offices domestically and internationally. · Experience supporting Windows Desktops and Servers. · Experience with AD Systems Administration
· Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging. · Experience leading project work independently. · Willingness to travel on occasion to remote offices domestically and internationally. · Able to lift 50 lbs as well as standing and walking during 8 hour shifts.
· Must have or able to obtain a Passport for international travel.
· Other responsibilities as specified by manager.
· Candidate must be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. · Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
PREFERRED QUALIFICATIONS
· Undergraduate degree in an IT discipline. · Microsoft Certification(s) · Experience with Powershell scripting. · Demonstrated knowledge of networking concepts.
Related keywords
IT OperationsSupport EngineerActive DirectoryOffice365Windows DesktopsWindows ServersDHCPDNSFile ServicesClient ImagingPowershellNetworkingHardwareSoftwareSLAProject Management
Built for What's Next! Logistics partner for complex manufacturing supply chains across North America.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1993
Headquarters
Indianapolis, IN
LinkedIn followers
30,760
ProTrans is a logistics partner built for complex manufacturing supply chains. We design and manage structured, inbound-to-manufacturing logistics systems—especially across North America and the U.S.–Mexico corridor—to help our customers operate with more consistency, control, and confidence.
We don’t just move freight. We run the system behind it—reducing variability, aligning execution, and helping protect production in environments where reliability isn’t optional.
Our approach is built around a simple idea: transportation performance should make operations more predictable, not less. That’s why we focus on designing structured networks, staying operationally engaged, and continuously improving how supply chains perform over time. A key part of this approach is our consolidation model, which combines shipments into more efficient, coordinated flows—often delivering measurable cost savings compared to traditional LTL while improving consistency and control.
We serve manufacturers across automotive, industrial, and other high-demand sectors where disruption quickly becomes production risk. Our role is to bring structure, visibility, and accountability to complex environments—so our customers can focus on what they do best.
At ProTrans, we value accountability, collaboration, and disciplined execution. We take ownership of outcomes, work closely across teams and regions, and approach challenges with a calm, problem-solving mindset.
We’re always looking for people who want to build expertise, solve real operational challenges, and contribute to meaningful work. If you’re interested in being part of a team that values performance, partnership, and continuous improvement, we’d like to hear from you.
Offices: 8311 N. Perimeter Road, Indianapolis, IN 46241, US · 1983 Pigeon Haven Rd., Duncan, South Carolina 29334, US · 37675 Van Born Rd, Romulus, Michigan 48174, US · Oficina 701 piso 7 en la Plaza Revolucion, 300 Av Chapultepec #300 Col Buenos Aires C.P., Monterrey, N.L., MX 64800, US · 110 Consolidation Point, Laredo, Texas 78045, US
Third Party LogisticsNetwork OptimizationSupply Chain Managment SolutionsTransportation ManagementConsolidationand Cross-border SolutionsLogisticsAutomotive
Built for What's Next! Logistics partner for complex manufacturing supply chains across North America.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1993
Headquarters
Indianapolis, IN
LinkedIn followers
30,760
ProTrans is a logistics partner built for complex manufacturing supply chains. We design and manage structured, inbound-to-manufacturing logistics systems—especially across North America and the U.S.–Mexico corridor—to help our customers operate with more consistency, control, and confidence.
We don’t just move freight. We run the system behind it—reducing variability, aligning execution, and helping protect production in environments where reliability isn’t optional.
Our approach is built around a simple idea: transportation performance should make operations more predictable, not less. That’s why we focus on designing structured networks, staying operationally engaged, and continuously improving how supply chains perform over time. A key part of this approach is our consolidation model, which combines shipments into more efficient, coordinated flows—often delivering measurable cost savings compared to traditional LTL while improving consistency and control.
We serve manufacturers across automotive, industrial, and other high-demand sectors where disruption quickly becomes production risk. Our role is to bring structure, visibility, and accountability to complex environments—so our customers can focus on what they do best.
At ProTrans, we value accountability, collaboration, and disciplined execution. We take ownership of outcomes, work closely across teams and regions, and approach challenges with a calm, problem-solving mindset.
We’re always looking for people who want to build expertise, solve real operational challenges, and contribute to meaningful work. If you’re interested in being part of a team that values performance, partnership, and continuous improvement, we’d like to hear from you.
Offices: 8311 N. Perimeter Road, Indianapolis, IN 46241, US · 1983 Pigeon Haven Rd., Duncan, South Carolina 29334, US · 37675 Van Born Rd, Romulus, Michigan 48174, US · Oficina 701 piso 7 en la Plaza Revolucion, 300 Av Chapultepec #300 Col Buenos Aires C.P., Monterrey, N.L., MX 64800, US · 110 Consolidation Point, Laredo, Texas 78045, US
Third Party LogisticsNetwork OptimizationSupply Chain Managment SolutionsTransportation ManagementConsolidationand Cross-border SolutionsLogisticsAutomotive