Jobs at Prosperity Bank (Now Hiring) — 281 open — Page 8

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. 
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions.   Coordinates, directs, and assigns Teller work.  Responsible for smooth flow of Teller line, adequate window coverage, and general training.   Oversees provision of a full range of services (including phone and mail) to customers and prospective customers.   Ensures that customers are promptly and professionally served.  

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1.         Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.

2.         Assumes responsibility for ensuring and effectively performing customer service functions.

3.         Effectively supervises area personnel, ensuring optimal performance.

4.         Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.

5.         Assumes responsibility for related duties as required or assigned.

The above statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this job description amended at any time.

PERFORMANCE MEASUREMENTS

1.         Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.   

2.         Security procedures are understood and adhered to by all Tellers.

3.         Monies are balanced, and any discrepancies promptly resolved.

4.         Tellers are appropriately directed, assisted, and supported.

5.         Good business relations exist with customers.   Customers' problems or questions are courteously and promptly resolved.

6.         Good working relationships and coordination exist with area personnel and with management.  Management is appropriately informed of area activities.

7.         Required reports and records are accurate, complete, and timely.

8.         The Bank’s professional reputation is maintained and conveyed.

9.         Transaction levels, balancing, errors, etc. are in line with Bank standards.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent. 

Required Knowledge: A thorough knowledge of Teller operations and procedures. 

DNA Standard/UX

Good understanding of Bank operations.

Understanding of Bank philosophy.

Knowledge of basic accounting.

REQUIREMENTS: Minimum of 2.5 years successful Teller experience

Same requirements as a Teller III 

Completes Teller Performance Score Cards, if applicable to Banking Center

Completes Teller Assessments

Assists with operational audits.

Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager

REQUIRED KNOWLEDGE PROFICIENCIES: All aspects of the Teller line

General New Account knowledge and Online Banking.

Ability to help customers with Teller and Personal Banker duties.

Assist the Banking Center Manager with ongoing development and coaching of the Teller Team.

Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.

Maintains all retention and logs to the standard of the bank.

ENHANCED KNOWLEDGE: All aspects of Personal Banker position with intention of becoming a Personal Banker.

All aspects of the branch with the intention of becoming a Banking Center Manager.

Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Skills/Abilities: Excellent communication and leadership skills.

Supervisory and training abilities.

Uses good judgement for sound decisions.

Professional appearance, dress, and attitude.

Solid math skills.

Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None:  No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:  Ability to deal with a variety of variables under only limited standardization.

Able to interpret various instructions.

Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives, and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.