Jobs at Prosperity Bank (Now Hiring) — 281 open — Page 6

POSITION PURPOSE 

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has extensive knowledge of all deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

The above statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this job description amended at any time.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

Education/Certification:  

High school graduate or equivalent.

Required Knowledge:        

Good understanding of financial services and products provided.

Experience Required:        

Zero up to 3 years of New Account experience

REQUIREMENTS: 

Complete Personal Banker Mentor Program or Personal Banker Learning Plan

Teller Learning Plan, if applicable

Understanding the Caller Identification Process and Secure code – training offered by Training Department

BPM Training, I, II, III and IV

Understanding when to use DocuSign – Training DocuSign forms and templates

Open Consumer Checking and Savings Accounts

Open Commercial Checking and Saving Accounts

Issue Debit Cards

Complete requested customer file maintenance

Clear DDA exceptions – clear timely

Input debit card disputes

Offer bank products to customers – cross sell

Credit Cards

Check orders – Harland check order training

Wire transfers domestic – introduction to wires and domestic wire training

Denial exceptions – clear timely

Missing signature cards – clear timely

Identify fraud situations – Risk Management I, II and III

Assist on teller line, if applicable

Close accounts

Service charge waivers – needing approval – weekly report

Additional duties as assigned by Banking Center Manager

Online banking

Skills/Abilities:                  

Excellent communication and public relations skills.

Professional appearance and attitude.

Ability to operate related computer applications and business equipment including 

10-key and telephone.

Solid math and bookkeeping abilities.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:                                

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:               

Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity:               

Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.

Repetitive Motion:              

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: 

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally. 

No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:   

Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:         

Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.

Language Ability:    

Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate.

And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.