Houston, Texas, United States · On-site
$55k–$65k/yr
prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an IT Desktop Support Technician who is interested in joining a global, enterprise level team w…
Skills: IT Desktop Support, Windows OS Troubleshooting, Microsoft Office 365, Mobile Device Management, AV/VC Configuration
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Diagnose and resolve IT incidents related to software, connectivity, and hardware for a major oil and gas customer. Provide onsite support for AV/VC configurations and maintain thorough technical documentation.
Requires 1-5+ years of desktop support experience and a Bachelor's degree in Computer Science or a related field. Must be proficient in Windows OS, O365, and mobile device troubleshooting.
prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an IT Desktop Support Technician who is interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements.
We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture.
We are looking to hire a skilled IT Desktop Support Engineer to join an established team, that supports one of our major oil and gas customers. The successful candidate will be expected to join the team onsite at the Downtown Houston office. This is not a hybrid or remote role.
· Diagnose and resolve IT incidents. Some examples include:
o Printer related issues
o Connectivity
o Software related issues
o Operating system
· Installation of peripheral components
· AV/VC configuration and problem resolution
· Installation of software packages and minor remediation
· Escalation to appropriate party where appropriate
o Ownership of issue
· Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential
· Creates and maintains a clear and thorough documentation
· Contributes to team effort by accomplishing related results as needed
· Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.
· Supports company vision and mission
· Adheres to established work schedule, attendance standards and is punctual to work and meetings.
· 1-5+ years of IT Desktop Support experience
· BSc in Computer Science or relevant field
· Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy
· In depth understanding of Windows desktop operating systems and utilities.
· Proficiency in the use and application of the following software:
· Required: Microsoft Office & O365 (Excel, Word, PowerPoint, and Outlook with emphasis on Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices.
· Strong communications skills
· Highly customer focused
· Highly motivated, self-reliant, problem solver
· Enthusiastic with a questioning and challenging attitude
· Strong problem-solving abilities
· Ability to make rational decisions under pressure
· Proven ability to work within a team
Location: Houston, Texas (DOWNTOWN)
Hours: 40 hours per week (minimum)
Model: Required to be onsite
Start Date: July 15, 2026
Engagement: W2
Salary: $55,000- $65,000 depending on experience
Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States. Applicants are also expected to provide references upon request.
To all our full-time staff members, we provide an exceptional benefits package, including medical, dental, vision, long term disability, company paid short term disability, company paid $100k life insurance, paid Holidays and PTO.
prosource.it is a managed IT services provider with a particular focus on infrastructure, operational and project requirements across the corporate enterprise market. We serve Fortune 500 and FTSE250 companies, major financial institutions, and leading private companies concentrated in oil & gas, manufacturing, transportation, media, insurance and finance. With significant investment in PRINCE2, PMI and ITIL accreditation, our workforce has over 3,000 years of experience leveraged to deliver and manage IT infrastructure from planning and implementation to ongoing operational service and support. Established in 1999, business growth has been completely organic and founded upon the solid principle of “doing the right thing” for the customer. This standard has led to high customer retention and many repeat projects. prosource.it has an established reputation for delivering, even under pressure in the most challenging of environments. With offices in Aberdeen, London, Houston, Calgary and Dubai as well as employees located across 25 countries, we have the global reach, capacity and experience to manage IT infrastructure needs, regardless of scale or geography.
Offices: Brimmond House, Kingswells Causeway, Prime Four Business Park, Kingswells, Aberdeen, AB15 8PU, GB · London, GB · 15115 Park Row, Suite 120, Houston, Texas 77084, US · Bankers Hall West Tower, 1000, 888 3rd Street, S.W. Calgary, AB T2P 5C5, CA
prosource.it is a managed IT services provider with a particular focus on infrastructure, operational and project requirements across the corporate enterprise market. We serve Fortune 500 and FTSE250 companies, major financial institutions, and leading private companies concentrated in oil & gas, manufacturing, transportation, media, insurance and finance. With significant investment in PRINCE2, PMI and ITIL accreditation, our workforce has over 3,000 years of experience leveraged to deliver and manage IT infrastructure from planning and implementation to ongoing operational service and support. Established in 1999, business growth has been completely organic and founded upon the solid principle of “doing the right thing” for the customer. This standard has led to high customer retention and many repeat projects. prosource.it has an established reputation for delivering, even under pressure in the most challenging of environments. With offices in Aberdeen, London, Houston, Calgary and Dubai as well as employees located across 25 countries, we have the global reach, capacity and experience to manage IT infrastructure needs, regardless of scale or geography.
Offices: Brimmond House, Kingswells Causeway, Prime Four Business Park, Kingswells, Aberdeen, AB15 8PU, GB · London, GB · 15115 Park Row, Suite 120, Houston, Texas 77084, US · Bankers Hall West Tower, 1000, 888 3rd Street, S.W. Calgary, AB T2P 5C5, CA
