New York, New York, United States · On-site
Job Summary: The Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation, relocation, decommissio…
Skills: Data center operations, Hardware installation, Structured cabling, Fiber optic splicing, ServiceNow
Franklin, Ohio, United States · On-site
Responsibilities: • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues …
Skills: Hardware installation, Software installation, Troubleshooting, Windows 10, MS Office
Franklin County, Georgia, United States · On-site
Essential Job Functions: • Provide technical support in infrastructure services, responding to issues and assisting in tasks. • Contribute to infrastructure projects and tasks under supervision. • Participate in the moni…
Skills: Infrastructure support, Technical troubleshooting, Data analysis, Problem-solving, Infrastructure documentation
United States · Remote Solely
Position Summary The Project Transition Manager is responsible for planning, coordinating, and executing the successful transition and onboarding of managed IT services, including Service Desk, Field Services, Managed Ne…
Skills: Transition Management, Project Management, ITIL, Service Desk Operations, Field Services
Largo, Florida, United States · On-site
Job description Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Res…
Skills: Troubleshooting, Point of sale repair, Network equipment repair, PC repair, Customer service
United States · Hybrid
Senior Client Executive Location: Ontario, Canada Company: Soroc, a Pomeroy Company Department: Sales Reports To: Executive Vice President, Sales About the Role Soroc, a Pomeroy Company, is seeking an experienced Senior …
Skills: Enterprise account management, Strategic planning, Consultative selling, Relationship management, Business development
Boone County, Kentucky, United States · Remote OK
Senior Solutions Architect Location: Remote – Continental United States Travel: Up to 25% (client and internal meetings) About Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that help…
Skills: Solution Architecture, Managed Services, Enterprise IT Operations, Infrastructure Transformation, Hybrid Infrastructure
United States · Hybrid
Senior Client Executive Location: Ontario, Canada Company: Soroc, a Pomeroy Company Department: Sales Reports To: Executive Vice President, Sales About the Role Soroc, a Pomeroy Company, is seeking an experienced Senior …
Skills: Enterprise account management, Strategic planning, Consultative selling, Relationship management, Business development
Creola, Alabama, United States · On-site
Job description Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Res…
Skills: Troubleshooting, Hardware repair, Software support, Customer service, Inventory management
Lakeland, Tennessee, United States · On-site
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of…
Skills: Windows, Macintosh, Troubleshooting, Customer service, Hardware support
Mahwah, New Jersey, United States · On-site
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of…
Skills: Troubleshooting, Windows, Macintosh, Desktop support, Laptop support
Montreal, Quebec, Canada · On-site
Core Function: Distributed Systems Batch and Console Operator Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to in…
Skills: Data center operations, Windows, AIX, Unix, Network monitoring
Midlothian, Texas, United States · On-site
Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Responsibilities: T…
Skills: Troubleshooting, Hardware repair, Software support, Customer service, Inventory management
Mount Pleasant, Wisconsin, United States · On-site
Core Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expe…
Skills: Windows, Chrome, ServiceNow, Customer service, Troubleshooting
Des Moines, Iowa, United States · On-site
Job Description : General Function: Manages a team of associates that is responsible for one or more areas. Responsible for managing project definitions, systems analysis and development. Responsible for priorities and s…
Skills: Project management, Systems analysis, Leadership, Team management, Budgeting
Des Moines, Iowa, United States · On-site
Entry Level Security Administrator – Roles and Responsibilities Core IAM Responsibilities: Manage user lifecycle processes including on-boarding, transfers, and off-boarding Implement and enforce Role-Based Access Contro…
Skills: Azure, Entra ID, Active Directory, Microsoft Identity Manager, Office 365
Flower Mound, Texas, United States · On-site
Position Description Title: Deskside Technician II Core Function: The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles core function is to provide top of the line service to en…
Skills: Help desk support, AV support, Windows OS, Mac OS, Asset management
Saginaw Charter Township, Michigan, United States · On-site
Datacenter Smart hands Technician – Entry Level Pomeroy Technologies is seeking to fill a Smarthands Technician in our Dearborn, MI location. This position is a Full Time Benefitted position. (Medical, Dental, Vision, 40…
Skills: Hardware Triage, Software Support, Windows Operating Systems, PC Installs, PC Rollouts
Irvine, California, United States · On-site
Position Description Title: Deskside Technician II Core Function: The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles core function is to provide top of the line service to en…
Skills: Help desk support, AV support, Windows OS, Mac OS, Asset management
Creola, Alabama, United States · On-site
General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various…
Skills: Hardware Troubleshooting, Software Troubleshooting, Printer Repair, POS Systems, Server Maintenance
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The technician is responsible for executing infrastructure moves, adds, and changes (IMAC) within data center facilities, including hardware installation and cabling. They also manage inventory, perform decommissioning tasks, and provide remote hands support for troubleshooting and maintenance.
Candidates must have 1–5 years of relevant industry experience and proficiency with ServiceNow, CMDB, and DCIM systems. Familiarity with low-voltage electrical work and strong organizational and communication skills are required.
Job Summary:
The Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation, relocation, decommissioning, remote hands support, and structured cabling tasks. The technician will also manage inventory, update systems, and ensure compliance with operational standards.
Key Responsibilities:
Installation & Addition
• Receive, inventory, and tag incoming hardware.
• Transport and install equipment per rack and power assignments.
• Install copper and fiber jumpers and route cables to minimize airflow interference.
• Update ServiceNow CMDB and DCIM systems.
• Perform fiber optic splicing and install rack blanking panels.
Move & Relocate
• De-install and re-install equipment and cabling.
• Pack and transport equipment locally or cross-country.
• Update inventory systems and notify remote teams with tracking info.
Decommissioning
• Safely remove and pack equipment.
• Complete administrative updates in CMDB and DCIM systems.
E-Waste Management
• Prepare decommissioned equipment for disposal.
• Secure and document HDDs for shredding.
• Submit and manage e-waste requests and vendor coordination.
Remote Hands Support
• Perform Level 1 tasks such as power cycling, component swaps, cable tracing, and basic troubleshooting.
• Assist with visual verification, labeling, and inventorying.
• Support tape management and Telco circuit testing.
Coordination & Process Management
• Coordinate staffing and workflow across sites.
• Maintain inventory of consumables and tools.
• Provide monthly inventory reports and improvement recommendations.
Structured Cabling Maintenance
• Install, maintain, and de-install copper and fiber infrastructure.
• Update documentation and panel schedules.
• Support shipping and receiving logistics.
Site-Specific Support
• Participate in on-call rotations and after-hours maintenance.
• Coordinate with colocation providers where applicable.
Qualifications:
• A minimum of 1–5 years of relevant industry experience is required
• Experience with ServiceNow, CMDB, and DCIM systems.
• Familiarity with low-voltage electrical work and applicable licensing.
• Strong organizational, writing and communication skills.
• Ability to work independently and in a team across multiple locations.
Additional Requirements:
• Participation in internal training programs covering security, safety, and reporting procedures.
• Documentation Management
• Data Center/Site Audit experience, if any.
Technology is mission-critical to your business so it must work — continuously.
Technology is mission-critical to your business so it must work — continuously. Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
Offices: 1050 Elijah Creek Rd, Hebron, Kentucky 41048, US
Technology is mission-critical to your business so it must work — continuously.
Technology is mission-critical to your business so it must work — continuously. Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
Offices: 1050 Elijah Creek Rd, Hebron, Kentucky 41048, US
