Remote OK
$75k–$105k/yr
Location: Remote Required Clearance: Public Trust Certifications: DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required. Required Education: Highschool Diploma/GED Required Experience: 6…
Skills: Service Desk Management, End User Support, Incident Management, Request Fulfillment, Problem Management
Alexandria, Virginia, United States · Hybrid
$61k–$85k/yr
Location: Alexandria, VA Required Clearance: Ability to obtain and maintain a Public Trust clearance Required Experience: Possess at least 5 years of related experience Description PingWind is seeking a RFID and Service …
Skills: RFID Hardware Maintenance, ServiceNow Hardware Asset Management, Data Analysis, Asset Management, Microsoft Excel
Remote OK
$77k–$107k/yr
Location: Remote Required Clearance: Public Trust Certifications: DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required. Required Education: Highschool Diploma/GED Required Experience: M…
Skills: Systems Analysis, Enterprise Application Support, Business Systems Management, Application Architecture, System Integration
Fort Belvoir, Virginia, United States · On-site
$79k–$107k/yr
Job Title: Master Scheduler Location: Fort Belvoir, VA Required Clearance: TS/SCI Required Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. Certifications: PMP and/or a …
Skills: Scheduling, Production Planning, ERP Systems, Microsoft Project, Primavera
Fort Belvoir, Virginia, United States · On-site
$65k–$90k/yr
Location: Fort Belvoir, VA Required Clearance: Secret Certifications: N/A Required Education: Associate’s or bachelor’s degree in graphic design, Visual Arts, Multimedia Production, or a related field. Required Experienc…
Skills: Graphic Design, Branding, Layout Design, Multimedia Production, 2D/3D Graphics
Devens, Massachusetts, United States · On-site
$75k–$104k/yr
Location: Devens, MA Clearance Required: Active DoD TS/SCI with CI Poly (or eligibility to obtain within 60 days) Schedule: Rotating shift work providing 24/7 mission support. Four days on / four days off, with day-to-ni…
Skills: Windows Server Administration, Network Administration, Cybersecurity Compliance, Virtualization, DISA STIGs
Remote OK
$105k–$145k/yr
Location: Remote Required Clearance: Public Trust Certifications: • Project Management Institute (PMI) Project Management Professional (PMP) certification • International Association of Information Technology Asset Manag…
Skills: Project Management, Software Asset Management, Contract Management, Vendor Management, Risk Mitigation
Virginia Beach, Virginia, United States · On-site
$84k–$117k/yr
Location: Virginia Beach, VA Required Clearance: Secret clearance but must be TS/SCI Eligible Certifications: None Required Education: B.S in Computer Engineering/ Science Aerospace Engineering or applicable engineering …
Skills: C, C++, Python, Object-Oriented Programming, Agile Development
Virginia Beach, Virginia, United States · On-site
$61k–$85k/yr
Location: Virginia Beach, VA Required Clearance: Secret clearance but must be TS/SCI Eligible Certifications: FAA Part 107 Remote Pilot Certificate or ability to obtain certification within six (6) months of employment. …
Skills: UAS Integration, BetaFlight, ArduPilot, PX4, Electronic Propulsion Systems
Austin, Texas, United States · On-site
$79k–$110k/yr
Location: On-site in Hines, IL Martinsburg, WV, or Austin, TX Required Clearance: Ability to obtain Tier 4 / High Risk Background Investigation Required Education: Bachelor's degree in computer science, Cybersecurity, In…
Skills: Incident Response, SIEM, EDR, Triage, Root Cause Analysis
Remote OK
$97k–$135k/yr
Location: Remote Experience: 8+ years of experience Education: Bachelor's Degree in computer science, electronics engineering or other engineering or technical Description PingWind is seeking a Senior Salesforce Develope…
Skills: Salesforce, Apex, Visualforce, Lightning Components, Mulesoft
Huntsville, Alabama, United States · On-site
$150k–$160k/yr
Location: Huntsville, AL - Hybrid Required Clearance: TS Required Education: HS/GED Required Experience: Minimum 3–8 years of experience in front-end development or related roles Description PingWind is seeking a Front E…
Skills: React, Angular, Vue, JavaScript, TypeScript
Remote OK
Location: Remote Required Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance. Certifications: N/A Required Education: High School Diploma Required Experienc…
Skills: Application Issue Resolution, Troubleshooting, Browser Optimization, ServiceNow, ITIL
Annandale, Virginia, United States · Hybrid
$200k–$250k/yr
Experience: 10 years of experience with in a customer-facing or support role Clearance: Ability to obtain a Top Secret security clearance Location: Annadale, VA Description Director, Customer Engineering Enablement is a …
Skills: Solution Engineering, Technical Leadership, RFP/RFI Response, Executive Communication, Sales Strategy
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Manage enterprise Service Desk and End User Support operations to ensure high-quality technical services and adherence to SLAs. Provide strategic leadership to Help Desk personnel and oversee daily operations, including incident and problem management.
Requires a High School Diploma/GED and 6-8 years of progressive experience in IT Service Desk or End User Support. Must possess a DoD 8570 IAT Level II certification and a Public Trust clearance.
Location: Remote
Required Clearance: Public Trust
Certifications: DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required.
Required Education: Highschool Diploma/GED
Required Experience: 6-8 years of progressive experience in IT Service Desk, Help Desk, or End User Support.
Position Description
PingWind is seeking a Help Desk Manager who is responsible for managing enterprise Service Desk and End User Support operations, ensuring the delivery of high-quality technical support services that meet organizational objectives and Service Level Agreements (SLAs). This position provides strategic leadership for Help Desk personnel, oversees daily operations, develops support processes, manages customer service initiatives, and ensures the continuous improvement of IT support services.
Typical Responsibilities/Tasks:
• Direct and manage the daily operations of the enterprise Help Desk and End User Support organization.
• Lead a team of Help Desk Supervisors, Team Leads, and Service Desk Analysts providing Tier I and Tier II
support.
• Serve as the senior escalation point for complex customer service issues.
• Establish operational goals, performance objectives, and customer service standards.
• Ensure consistent delivery of high-quality technical support services across the organization.
• Develop staffing plans, work schedules, and resource allocation strategies to meet operational demands.
• Oversee Incident Management, Request Fulfillment, Problem Management, Knowledge Management, and
Service Request processes.
• Ensure compliance with established Service Level Agreements (SLAs) and Operational Level Agreements
(OLAs).
• Monitor ticket queues and workload distribution to optimize service delivery.
• Analyze service trends and implement improvements to increase first-call resolution and customer
satisfaction.
• Lead Major Incident response activities and coordinate communications during service disruptions.
• Collaborate with Change Management teams to minimize user impact during system changes.
Required Qualifications
• Experience leading teams supporting enterprise environments with 1,000+ users.
• Demonstrated experience managing Service Level Agreements (SLAs) and operational performance
metrics.
Desired Qualifications
• Bachelor’s Degree
• Experience supporting Federal Government agencies, particularly DHS, USCIS, or other civilian agencies.
• Experience managing geographically dispersed Service Desk teams.
• Experience supporting 24x7 enterprise IT operations.
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com
Our benefits include:
· Eleven Federal Holidays
· Paid Time Off accrued each pay period
· Parental Leave
· Three medical plan choices with generous employer contribution
· Dental and Vision Insurance
· Company paid Short-Term and Long-Term Disability
· Company paid Life and AD&D Insurance
· 401k with competitive matching and vesting schedule
· Continuing education assistance
· Short Term / Long Term Disability & Life Insurance
· Medical, Dependent Care and Commuter Flexible Spending Accounts
· Employee Assistance Program
· Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
· 529 College Savings Plan
· Legal Insurance
· Pet Insurance
$75k-$105K
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.
Veterans are encouraged to apply
PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.
\n\nDelivering Modern Solutions That Drive Mission Success
Secure. Modernize. Optimize. At PingWind, we leverage federal government, military and Fortune 100 experience, both international and domestic, to deliver results. As a certified Service-Disabled Veteran Owned Small Business (SDVOSB), we combine deep customer domain knowledge and expertise with leading-edge innovation to provide high quality, cost-effective technology solutions. We combine cybersecurity, information technology, and supply chain services to help our clients secure information, modernize systems, and optimize performance. To best address the ever-evolving needs of our clients, our core capabilities include Advanced Threat Intelligence, AI Driven Operations and Machine Learning, Digital Transformation and Automation, and Supply Chain and Risk Management. We prioritize the protection of client data as evidenced by achieving and maintaining ISO and CMMC certifications including the CMMC Level 2 Certification validating that PingWind meets the U.S. Department of War’s stringent requirements for protecting Controlled Unclassified Information (CUI) and confirms that our security practices align with the requirements of the National Institute of Standards and Technology (NIST SP 800-171). Visit our webpage at www.PingWind.com for more information.
Offices: 7630 Little River Turnpike, Suite 205, Annandale, VA 22003, US
Delivering Modern Solutions That Drive Mission Success
Secure. Modernize. Optimize. At PingWind, we leverage federal government, military and Fortune 100 experience, both international and domestic, to deliver results. As a certified Service-Disabled Veteran Owned Small Business (SDVOSB), we combine deep customer domain knowledge and expertise with leading-edge innovation to provide high quality, cost-effective technology solutions. We combine cybersecurity, information technology, and supply chain services to help our clients secure information, modernize systems, and optimize performance. To best address the ever-evolving needs of our clients, our core capabilities include Advanced Threat Intelligence, AI Driven Operations and Machine Learning, Digital Transformation and Automation, and Supply Chain and Risk Management. We prioritize the protection of client data as evidenced by achieving and maintaining ISO and CMMC certifications including the CMMC Level 2 Certification validating that PingWind meets the U.S. Department of War’s stringent requirements for protecting Controlled Unclassified Information (CUI) and confirms that our security practices align with the requirements of the National Institute of Standards and Technology (NIST SP 800-171). Visit our webpage at www.PingWind.com for more information.
Offices: 7630 Little River Turnpike, Suite 205, Annandale, VA 22003, US
