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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Phoenix, Arizona, United States · On-site
$70k–$90k/yr
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Lead and develop a team of account managers to ensure high client retention and growth within the North American market. Act as the senior escalation point while managing a portfolio valued at over £1m and aligning service delivery with business objectives.
Requires proven senior leadership experience in client engagement or customer success with a strong track record of improving client lifetime value. Must possess excellent commercial acumen and the ability to use data-driven insights to drive performance.
Role: Head of Account Management (North American Market)
Location: Old Trafford, Manchester, M16 0PQ
Hours: 1pm – 10pm (Monday – Thursday), 1pm – 6pm (Friday)
Package: £47,500 base (£75,000 OTE)
The Head of Account Management is a senior leadership role responsible for balancing exceptional client outcomes with strong commercial performance across a large part of our North American client portfolio.
You will lead, coach and develop a team of Account Managers and Client Partners, taking full ownership of client retention, client growth and service delivery. This role blends strategic leadership with hands-on operational oversight, ensuring that every client interaction reflects PHMG’s commitment to quality, creativity and long-term partnership.
As the senior escalation point for your region, you will set clear standards, embed best practice reflecting your expertise/experience and use insight-led decision making to continuously improve client experience and team performance.
As a proudly employee-owned business, every colleague at PHMG has a genuine stake in our continued success. This marks an exciting new chapter for the company, with a renewed focus on long-term growth, innovation and shared achievement. Alongside this, our Client Services department is undergoing an exciting period of transformation; refining our strategy and elevating our standards through investment in leadership development and performance incentivisation.
As Head of Account Management, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee-owned, future-focused organisation.
Key Responsibilities:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?
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The experts behind better business communication.
Our story began in 1998 in a tiny office in Manchester, England; just one ambitious entrepreneur and one music producer. Fast-forward a couple of decades, and now we're a hundreds-strong team helping almost 40,000 clients around the world deliver better customer communication ― whether that's West Virginia, or Western Australia. We count some big-name brands among their ranks, and lots of smaller ones too. Because we're passionate about communication, we believe that every business can create stronger customer connections through the right blend of creativity, technology, and expertise. Our services span branded audio, phone technology, AI-powered support, customer journeys, voice and messaging – you get the idea. Whatever the touchpoint, we can make it work harder.
Offices: Oakland House, Talbot Road, Manchester, Greater Manchester M16 0PQ, GB · Equitable Building, 401 N Michigan Ave, Chicago, IL 60611, US · 2425 E Camelback Road, Phoenix, Arizona AZ 85016, US · 260 Queen St, Brisbane City, Queensland 4000, AU
The experts behind better business communication.
Our story began in 1998 in a tiny office in Manchester, England; just one ambitious entrepreneur and one music producer. Fast-forward a couple of decades, and now we're a hundreds-strong team helping almost 40,000 clients around the world deliver better customer communication ― whether that's West Virginia, or Western Australia. We count some big-name brands among their ranks, and lots of smaller ones too. Because we're passionate about communication, we believe that every business can create stronger customer connections through the right blend of creativity, technology, and expertise. Our services span branded audio, phone technology, AI-powered support, customer journeys, voice and messaging – you get the idea. Whatever the touchpoint, we can make it work harder.
Offices: Oakland House, Talbot Road, Manchester, Greater Manchester M16 0PQ, GB · Equitable Building, 401 N Michigan Ave, Chicago, IL 60611, US · 2425 E Camelback Road, Phoenix, Arizona AZ 85016, US · 260 Queen St, Brisbane City, Queensland 4000, AU