Colombia · Remote Solely
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Training delivery, Instructional design, Curriculum development, Coaching, Performance feedback
Nicaragua · Remote Solely
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Training delivery, Instructional design, Curriculum development, Coaching, Performance feedback
Nicaragua · Remote Solely
$5/hr–$8/hr
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: English Communication, Spanish Fluency, Legal Intake, Sales, Customer Service
Florida, United States · Remote Solely
About Us Ovation Law Firm is building a national personal injury firm focused on operational excellence, speed, and client outcomes. We believe exceptional legal representation starts long before litigation - it starts w…
Skills: Account Management, Strategic Partnerships, Referral Network Management, Analytical Skills, CRM Systems
United States · Remote Solely
This position is only available to residents of Georgia, Florida, Ohio, Texas, Arizona and Utah. About Us Ovation Law Firm is building a national personal injury firm focused on operational excellence, speed, and client …
Skills: Account Management, Strategic Partnerships, Analytical Skills, CRM Systems, Relationship Management
Utah, United States · Remote Solely
About Us Ovation Law Firm is building a national personal injury firm focused on operational excellence, speed, and client outcomes. We believe exceptional legal representation starts long before litigation - it starts w…
Skills: Account Management, Strategic Partnerships, Analytical Skills, CRM Systems, Relationship Management
Lehi, Utah, United States · On-site
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Leadership, Performance Management, KPI Analysis, Coaching, Problem Solving
Mumbai City, Maharashtra, India · Remote Solely
About Us: Ovation Law Firm is a fast-growing, consumer-focused law firm based in the United States, committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workp…
Skills: Node.js, Express, JavaScript, jQuery, HTML5
El Salvador · Remote Solely
$8/hr–$10/hr
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Talent Sourcing, Boolean Search, LinkedIn Recruiter, Applicant Tracking Systems, Candidate Screening
Guatemala · Remote Solely
Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful T…
Skills: Full-cycle Recruitment, Sourcing, Headhunting, ATS Management, Boolean Search
El Salvador · Remote Solely
Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful T…
Skills: Full-cycle Recruitment, Sourcing, Headhunting, ATS Management, Boolean Search
Guatemala · Remote Solely
$8/hr–$10/hr
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Talent Sourcing, Boolean Search, LinkedIn Recruiter, Applicant Tracking Systems, Candidate Screening
Guatemala · Remote Solely
$5/hr–$6/hr
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Quality Assurance, Call Monitoring, Bilingual English/Spanish, Customer Service Auditing, Analytical Thinking
Guatemala · Remote Solely
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Training Leadership, Learning And Development, Instructional Design, Curriculum Development, KPI Reporting
Guatemala · Remote Solely
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Instructional Design, Curriculum Development, Classroom Facilitation, Adult Learning, Performance Coaching
Nicaragua · Remote Solely
$8/hr–$10/hr
About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale…
Skills: Talent Sourcing, Boolean Search, LinkedIn Recruiter, Applicant Tracking Systems, Candidate Screening
United States · Remote Solely
About The Role Join a high-growth, tech-enabled national lemon and personal injury firm and take full ownership of the intake engine - the front line of revenue. This role is responsible for leading and scaling all aspec…
Skills: Contact Center Management, Workforce Management, Quality Assurance, Conversion Optimization, Lead Management
Mexico · Remote Solely
Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful T…
Skills: Full-cycle Recruitment, Sourcing, Headhunting, ATS Management, Boolean Search
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The trainer will develop and maintain learning materials while facilitating new hire training programs to ensure intake team consistency. They will also provide ongoing coaching and performance feedback to improve team effectiveness and client experience.
Candidates must have at least 3 years of experience in a training role within a BPO or call center environment. Proficiency in English (C1/C2) and technical skills in Microsoft Office and Google Workspace are required.
About Us
Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.
We work closely with partner legal teams to connect injured individuals with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship.
About The Role
We are seeking a proactive, organized, and adaptable Trainer to support the development of intake team members during an exciting stage of firm growth.
In this role, you will deliver training programs, develop learning materials, provide coaching and feedback, and drive continuous education initiatives to ensure employees are equipped to deliver an exceptional client experience.
This position is well-suited for individuals with backgrounds in training, learning and development, coaching, or call center operations who are strong communicators, detail-oriented, and passionate about developing talent.
Strong English communication skills are essential for success in this role.
Key Responsibilities
Qualifications
Nice to Have
Requirements
What We Offer
This position is only open to candidates located in LATAM. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win. We specialize in Lemon Law and Personal Injury, fighting for those dealing with defective vehicles and serious accidents. Our team has helped thousands of clients recover what they’re owed—whether it’s getting a refund for a defective car or securing the maximum compensation after an injury.
Offices: Lehi, Utah, US · Los Angeles, CA, US
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win. We specialize in Lemon Law and Personal Injury, fighting for those dealing with defective vehicles and serious accidents. Our team has helped thousands of clients recover what they’re owed—whether it’s getting a refund for a defective car or securing the maximum compensation after an injury.
Offices: Lehi, Utah, US · Los Angeles, CA, US
