Orange County, California, United States · On-site
$20/hr–$38/hr
Senior
Role: Field Desktop Support Tech- L3/VIP Support Tech Type: Contract- 6 months Location: Orange County, CA Shift Timings: Open to rotational shifts 7 AM- 4 PM / 1 PM- 8 PM Job Description: Position Summary We are seeking…
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$20/hr–$38/hr
Contract
professional certificate
Posted 3d ago
Apply by Nov 8
~40 hrs/week
Responsibilities
Provide white-glove, L3 technical support to C-suite executives and VIPs, ensuring seamless operation of their devices and collaboration environments. Manage complex executive-facing incidents, boardroom A/V support, and workstation engineering initiatives with high discretion and urgency.
Requirements
Requires 5+ years of IT support experience with a focus on executive or VIP environments and advanced troubleshooting skills across multiple operating systems. Candidates must possess strong communication skills, technical expertise in enterprise tools, and the ability to work under pressure in high-visibility settings.
Full job description
Role: Field Desktop Support Tech- L3/VIP Support Tech Type: Contract- 6 months Location: Orange County, CA Shift Timings: Open to rotational shifts 7 AM- 4 PM / 1 PM- 8 PM
Job Description:
Position Summary We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership, board members, and high-profile stakeholders in demanding, high-visibility environments. This role is tailored for professionals who understand that executive support is not just technical—it is highly personalized, discreet, and mission-critical. As a trusted advisor to senior leadership, you will deliver seamless, white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues. You will be expected to anticipate needs, operate with absolute discretion, and provide calm, decisive support in time-sensitive situations where downtime is not an option.
Key Responsibilities
Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach.
Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs, ensuring a frictionless and interruption-free technology experience.
Build and maintain trusted relationships with executive stakeholders, acting as a reliable and discreet technology partner.
Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments with urgency and precision.
Deliver proactive, anticipatory support, ensuring executive devices, applications, and meeting environments are always optimized and ready.
Architect, configure, and maintain executive-level device ecosystems, including laptops, mobile devices, and secure collaboration tools (Teams, Zoom, Webex).
Lead workstation engineering initiatives (PowerShell scripting, SCCM/MECM, Intune, endpoint hardening) to ensure stability, performance, and security at the executive tier.
Own and deliver executive A/V and boardroom support, including live troubleshooting for high-stakes meetings, presentations, and events.
Partner cross-functionally with infrastructure, networking, and security teams to resolve complex, business-critical issues with urgency.
Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.
Maintain detailed documentation, SLA adherence, and reporting within ServiceNow or equivalent ITSM platforms.
Act as the on-site subject matter expert during executive visits, ensuring a polished and seamless technology experience.
Required Qualifications
5+ years of IT support experience, including significant direct support for C-level executives or VIP stakeholders in a white-glove or executive support environment.
Proven experience operating as a senior escalation point (L3) for complex, high-impact issues affecting executive users.
Demonstrated ability to build trust with senior leadership, combining technical expertise with professionalism and executive presence.
Advanced troubleshooting expertise across Windows, macOS, iOS, Android, and Microsoft 365 ecosystems.
Hands-on experience with Intune, SCCM/MECM, Active Directory, PowerShell scripting, and endpoint security.
Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.
We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.
With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business
realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.
With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our
state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.
Offices: 26745 Malibu Hills Road, Suite 300, Calabasas, California 91301, US · 2525 Main St, Suite 350, Irvine, California 92614, US · Plot # 37, L&T Infocity Lane, HITEC City Phase 2, Madhapur, Hyderabad, Hyderabad 500081, IN · 7436 Fraser Park Drive, Suite 205, Burnaby, British Columbia V5J 5B9, CA · F2EO01, 2nd Floor Building 9, Po Box: 501804, Dubai Internet City, Dubai 35V5, AE
Business ApplicationsData AnalyticsApplication DevelopmentInfrastructureApplication IntegrationERPTableauCloud IntegrationMachine IntelligenceArtificial Intelligence
Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.
We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.
With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business
realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.
With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our
state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.
Offices: 26745 Malibu Hills Road, Suite 300, Calabasas, California 91301, US · 2525 Main St, Suite 350, Irvine, California 92614, US · Plot # 37, L&T Infocity Lane, HITEC City Phase 2, Madhapur, Hyderabad, Hyderabad 500081, IN · 7436 Fraser Park Drive, Suite 205, Burnaby, British Columbia V5J 5B9, CA · F2EO01, 2nd Floor Building 9, Po Box: 501804, Dubai Internet City, Dubai 35V5, AE
Business ApplicationsData AnalyticsApplication DevelopmentInfrastructureApplication IntegrationERPTableauCloud IntegrationMachine IntelligenceArtificial Intelligence