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Full-time
Posted 40d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
Create clear and engaging customer communications across digital channels including web, email, and print. Apply UX and behavioral principles to improve communication effectiveness while ensuring compliance and accessibility standards are met.
Requirements
Requires strong writing and editing skills with a focus on clarity and empathy. Candidates should have experience with CMS platforms and a solid understanding of UX principles and customer communication best practices.
Full job description
Deliver clear, engaging communications across our digital platforms
Crafting content that informs, supports and connects with customers
Melbourne based
Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.
About the Role
At Origin, we’re on a mission to get energy right for our customers, communities and planet. We’re looking for a Content & Experience Specialist to join our Marketing team and help deliver clear, engaging communications across our digital platforms. You’ll work in the Customer Communications Experience & Personalisation team, crafting content that informs, supports and connects with customers across web, email and print.
What you'll do
Create clear, engaging customer communications across digital channels
Deliver mandatory communications aligned to customer preferences
Apply UX and behavioural principles to improve communication effectiveness
Ensure content meets compliance and accessibility standards
Collaborate with marketing and digital teams to implement content strategies
Continuously improve content processes and customer outcomes
What you’ll bring
Strong writing and editing skills with a focus on clarity and empathy
Experience working with CMS platforms
Understanding of UX principles and customer communication best practices
Ability to manage multiple stakeholders and projects
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Origin is one of Australia's leading energy companies, exploring, generating and delivering energy to over 4 million customer accounts. Our purpose – getting energy right for our customers, communities and planet – drives everything we do.
As Australia's largest energy retailer, we have an important role to play in providing electricity, natural gas, solar and LPG to Australian communities and work every day to make energy more affordable, more sustainable, smarter and easier for our customers.
We are committed to leading the transition to a cleaner energy future and believe our company, and the energy industry more broadly, should be at the forefront of action to reduce carbon emissions. Origin was the first Australian company to set an emissions reduction target endorsed by the Science Based Targets initiative (SBTi) – aiming to halve our Scope 1 and Scope 2 carbon emissions by 2032, as we work towards achieving net zero emissions by 2050.
Through the Origin Energy Foundation, we support programs that use education to help break the cycle of disadvantage and empower young Australians to reach their potential, contributing more than $27 million to support community organisations since 2010.
View our community guidelines here: http://bit.ly/1GQP6E9
Offices: Level 45, Australia Square 264 - 278 George Street, Sydney, NSW 2000, AU · 321 Exhibition Street, Melbourne Victoria 3000, Melbourne, 3000, AU · Coronation Drive Business Park 135 Coronation Drive, Brisbane, 4064, AU · 34 Colin Street, Perth, 6005, AU · 100 Waymouth Street, Adelaide, 5000, AU
oil and gas explorationproductionpower generationenergy retailingelectricitygasand Solar powerFinanceSolarRenewable Energy
Origin is one of Australia's leading energy companies, exploring, generating and delivering energy to over 4 million customer accounts. Our purpose – getting energy right for our customers, communities and planet – drives everything we do.
As Australia's largest energy retailer, we have an important role to play in providing electricity, natural gas, solar and LPG to Australian communities and work every day to make energy more affordable, more sustainable, smarter and easier for our customers.
We are committed to leading the transition to a cleaner energy future and believe our company, and the energy industry more broadly, should be at the forefront of action to reduce carbon emissions. Origin was the first Australian company to set an emissions reduction target endorsed by the Science Based Targets initiative (SBTi) – aiming to halve our Scope 1 and Scope 2 carbon emissions by 2032, as we work towards achieving net zero emissions by 2050.
Through the Origin Energy Foundation, we support programs that use education to help break the cycle of disadvantage and empower young Australians to reach their potential, contributing more than $27 million to support community organisations since 2010.
View our community guidelines here: http://bit.ly/1GQP6E9
Offices: Level 45, Australia Square 264 - 278 George Street, Sydney, NSW 2000, AU · 321 Exhibition Street, Melbourne Victoria 3000, Melbourne, 3000, AU · Coronation Drive Business Park 135 Coronation Drive, Brisbane, 4064, AU · 34 Colin Street, Perth, 6005, AU · 100 Waymouth Street, Adelaide, 5000, AU
oil and gas explorationproductionpower generationenergy retailingelectricitygasand Solar powerFinanceSolarRenewable Energy