Plaines Wilhems, Mauritius · On-site
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: Incident Management, User Account Management, Data Workflow Monitoring, Customer Relationship Management, Service Level Agreements
Plaines Wilhems, Mauritius · Hybrid
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: Project Management, Project Coordination, Budget Management, Reporting, Project Documentation
Antananarivo, Analamanga, Madagascar · Hybrid
Vidéo EVP Déclaration de mission de l'entreprise Rejoignez-nous chez Orange Business ! Nous sommes un intégrateur de réseaux et de solutions numériques qui maîtrise l'ensemble de la chaîne de valeur du monde numérique, p…
Skills: Customer Relationship Management, Service Quality Monitoring, Risk Assessment, Leadership, Conflict Resolution
Casablanca, Casablanca-Settat, Morocco · Hybrid
Vidéo EVP Déclaration de mission de l'entreprise Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the str…
Skills: Agile Methodologies, Product Backlog Management, Digital Transformation, System Migration, IT Architecture
Prainha, Pará, Brazil · Hybrid
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: SIEM, EDR/XDR, Threat Hunting, Incident Response, Malware Analysis
Atlanta, Georgia, United States · Hybrid
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: Digital Infrastructure Solutions, Connectivity Technologies, SDN, Cloud Services, Go To Market Strategy
Antananarivo, Analamanga, Madagascar · Hybrid
Vidéo EVP Déclaration de mission de l'entreprise Rejoignez Orange Business ! Nous sommes un intégrateur réseau et numérique qui comprend l'ensemble de la chaîne de valeur du monde numérique, permettant ainsi à nos client…
Skills: Leadership, Service Desk Management, Network Administration, LAN/WAN, SD-WAN
Cairo, Cairo, Egypt · Hybrid
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: Object Oriented Programming, Micro Services Architectures, RESTful API, C/C++, Python
Gurgaon, Haryana, India · Hybrid
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: Engineering Leadership, Software Delivery, Platform Operations, AI/GenAI, Cloud Infrastructure
Mumbai City, Maharashtra, India · Hybrid
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: Cloud Architecture, Application Modernization, Microservices, Generative AI, MLOps
Cairo, Cairo, Egypt · Hybrid
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: Microsoft Teams Voice, Direct Routing, Contact Center Solutions, AudioCodes, Sonus
Gurgaon, Haryana, India · Hybrid
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: AI, Data Automation, Power BI, Advanced Analytics, Machine Learning
Gurgaon, Haryana, India · Hybrid
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: VoIP, SIP, SS7, Wireshark, Network Troubleshooting
Meyrin, Geneva, Switzerland · Hybrid
The team, position & mission: We are looking for a Data Governance Consultant who thrives at the intersection of strategy and execution. You will work alongside Chief Data Officers and business stakeholders to design and…
Skills: Data Governance, Data Management, Data Cataloging, Master Data Management, Data Quality
Bangalore, Karnataka, India · Hybrid
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: Network Architecture, IP/MPLS Networking, BGP, OSPF, IS-IS
Sydney, New South Wales, Australia · Hybrid
$350k–$360k/yr
Orange Business is here! About us Join us at Orange Business! At Orange Business, we focus on humanising technology. We believe that technology only becomes innovation when it is useful to people and creates better exper…
Skills: Enterprise Sales, Account Management, Indirect Sales Strategy, Financial Services Industry Knowledge, Pipeline Management
Evere, Brussels, Belgium · Hybrid
AI Solutions Lead Permanent FR + EN (NL is a plus) Our Digital & Data team at Orange Business is a dynamic community of expert consultants revolutionizing Customer Experience, Cloud, Data, and AI across various sectors, …
Skills: Generative AI, AI Roadmap Development, Data Science, Stakeholder Management, Pre-sales Support
Cairo, Cairo, Egypt · Hybrid
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: Product delivery management, CI/CD, GitOps, Container-based delivery, Cloud infrastructure
Casablanca, Casablanca-Settat, Morocco · Hybrid
Vidéo EVP Déclaration de mission de l'entreprise Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the str…
Skills: Sales Management, Cybersecurity Solutions, Business Development, Account Management, Value Proposition
Gurgaon, Haryana, India · Hybrid
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Skills: Machine learning, Deep learning, Generative AI, Agentic AI, Large language models
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Provide technical support and incident management for Supply Chain Operational platforms while monitoring data workflows to ensure integration quality. Foster strong customer relationships and contribute to continuous service improvement initiatives.
Requires strong communication skills and familiarity with CRM and SLAs in a technical support environment. Candidates should possess excellent PC literacy and the ability to work under pressure within multicultural teams.
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
We are seeking a dedicated and proactive Technical Support Specialist to provide monitoring, maintenance, and end-user support for Supply Chain Operational platforms and projects. In this role, you will ensure smooth operations, effective incident management, and excellent customer service in alignment with our internal procedures and a strong focus on user satisfaction.
Provide timely technical support (verbal and written) for end-users across the following areas:
Incident Management
Support Requests
User Account Management
Event Management
Internal Communication Management
Coordinate with internal stakeholders and follow up on user needs within the Orange ecosystem.
Ensure clear and professional communication of platform functionalities and support processes.
Monitor data workflows across various tools and systems.
Ensure seamless integration and data quality.
Proactively identify and communicate issues to relevant flow owners.
Participate in transversal projects and provide constructive feedback.
Contribute to weekly steering committees, peer sharing sessions, and service improvement initiatives.
Promote best practices and improvement plans in day-to-day operations.
Support the functional use of multiple projects and platforms.
Ensure proper documentation and knowledge sharing of all training received.
Respond to queries related to the assigned reporting portfolio.
Foster strong customer relationships through professional communication and support.
Implement best practices to enhance user satisfaction and service delivery.
Strong written and verbal communication skills.
Understanding of Customer Relationship Management (CRM).
Familiarity with Service Level Agreements (SLAs) in a support environment.
Excellent PC literacy and application knowledge.
Previous experience in advanced technical support or testing is an advantage.
Excellent interpersonal and customer-facing skills
Strong relationship-building skills across multicultural teams
Solid presentation, organizational, and time management skills
Team-oriented mindset with proactive problem-solving abilities
Ability to work under pressure and manage multiple priorities
Self-motivated with a strong willingness to learn and grow
Flexible with working hours and responsive to changing business needs
Results-driven, with strong incident resolution and analytical capabilities
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
We believe in investing in our people. As part of our team, you’ll benefit from a supportive, collaborative environment that encourages growth, innovation, and work-life balance. Here's what you can expect:
Competitive Salary Package – Reflective of your skills and experience.
Learning & Development Opportunities – Access to internal and external training, certifications, and career advancement programs.
Performance-Based Incentives – Recognition and rewards for outstanding contributions.
Modern Work Tools & Environment – Technology and support to help you thrive in your role.
The Network and Digital Integrator.
At Orange Business, our ambition is to become the leading european Network and Digital Integrator by leveraging our proven expertise in next-generation connectivity solutions, the cloud and cybersecurity. Our 30,000 women and men are present in 65 countries, where every voice counts. Together, we are driven by the same determination and the same team spirit, to build the digital solutions of today and tomorrow and create a positive impact for our customers, for their employees and for the planet. We offer exciting opportunities through innovative projects in data and digital, cloud, AI, cybersecurity, IoT, or digital workspace and big data. Join us and be part of this adventure!
Offices: La Plaine Saint Denis, Paris, 93457 Cedex, FR · 217 Bath Rd SL1 4AA Slough, Slough, Berkshire SL1 4AA, GB · Якиманская наб., д. 4 стр. 1, Moscow, 115487, RU · 100 Galleria Parkway, Atlanta, GA 30339, US · #04-02 TechnoPark@Chai Chee, Singapore, 469000, SG
The Network and Digital Integrator.
At Orange Business, our ambition is to become the leading european Network and Digital Integrator by leveraging our proven expertise in next-generation connectivity solutions, the cloud and cybersecurity. Our 30,000 women and men are present in 65 countries, where every voice counts. Together, we are driven by the same determination and the same team spirit, to build the digital solutions of today and tomorrow and create a positive impact for our customers, for their employees and for the planet. We offer exciting opportunities through innovative projects in data and digital, cloud, AI, cybersecurity, IoT, or digital workspace and big data. Join us and be part of this adventure!
Offices: La Plaine Saint Denis, Paris, 93457 Cedex, FR · 217 Bath Rd SL1 4AA Slough, Slough, Berkshire SL1 4AA, GB · Якиманская наб., д. 4 стр. 1, Moscow, 115487, RU · 100 Galleria Parkway, Atlanta, GA 30339, US · #04-02 TechnoPark@Chai Chee, Singapore, 469000, SG
