Publication date : Aug 06, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Publication date : Apr 10, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Skills: Presales engineering, Data solutions, Mobile solutions, Technical solution design, RFP management
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior+
Publication date : Jul 09, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Skills: Strategic account management, Business development, Sales strategy, CXO level engagement, Relationship building
Publication date : Apr 23, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Skills: IT service design, Telecommunications, Presales, B2B deals, ServiceNow
Publication date : Jul 28, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Skills: Cloud infrastructure, System engineering, Network architecture, VMware, AWS
Publication date : Aug 04, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
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Sr Project Manager - Scrum Master -Connectivity Development - Product and Marketing
Cairo, Cairo, Egypt · Hybrid
Senior
Publication date : Jul 21, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Publication date : Jul 20, 2026, 12:00AM Contract duration : Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital wo…
Orange Business est un intégrateur réseau et numérique qui comprend toute la chaîne de valeur du monde digital, permettant à nos clients de se concentrer sur les initiatives stratégiques qui font avancer leur business. C…
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: VoIP, SIP, Session Border Controllers, Microsoft Teams, Direct Routing
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: Sales management, Strategic planning, Financial planning, Forecasting, Team leadership
Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiativ…
Publication date : Jul 22, 2026, 11:48AM Contract duration : Grow your career as a (Junior) Data Consultant at Orange Business Digital & Data in Spain — based in Madrid, driven by impact. The team, position & mission: At…
Skills: Sql, Python, Data Analysis, Process Automation, Reporting
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Skills: Account management, Strategic planning, Digital integration, Networking, Communication
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
Orange Business est un intégrateur réseau et numérique qui comprend toute la chaîne de valeur du monde digital, permettant à nos clients de se concentrer sur les initiatives stratégiques qui font avancer leur business. C…
Skills: Business development, Account management, Sales strategy, Prospecting, Pre-sales
Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiati…
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Full-time
Flexible working hours, Hybrid work environment, Professional development, Upskilling and reskilling opportunities, Health and well-being programs, Diversity and inclusion initiatives
Posted 5d ago
~40 hrs/week
Responsibilities
The Head of Customer Integration is responsible for onboarding large international customers and driving network automation transformation programs. This role involves managing stakeholder engagement, defining governance models, and leading change management initiatives to ensure service adoption and operational efficiency.
Requirements
Candidates must have 15+ years of experience in networking or infrastructure domains, with at least 5 years in a senior leadership role delivering large-scale automation. A deep understanding of cloud environments, ITIL functions, and project management methodologies is essential for success in this position.
Full job description
Publication date : Aug 06, 2026, 12:00AM
Contract duration :
Orange Business is here!About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
key responsibilities
Business Alignment:
Key Outcomes:
Responsible for onboarding of Large International customers as per goals agreed for 2026
Adoption:
Recognize adoption roadblocks such as proper training, lack of capabilities, integration issues and plan to remediate them through training and clear communication via chosen team members.
Select adoption champions to act as the connection between vendors, IT and the end-users. Start picking potential candidates from employees who are excited about the new approach, and are eager to adopt.
Build adoption champion community to encourage knowledge sharing among themselves, and with vendors and external partners. Foster use of social platforms in the organization to communicate.
Migration Strategy:
Collaborate with GDO team to understand the business objectives and ensure alignment with service management team.
Ensure migration plans are aligned with Digital transformation objectives of growth and efficiency.
Apply human-centered design thinking to incorporate feedback from all groups that are going to use the service. Although, mapping user experience won’t resolve all of their issues.
Automation:
Help Enable identify system and tactical automation opportunities
Collaborate with teams in as is process and proposed process, identify areas of opportunities for generic automation and workflow automation help customers with speedier delivery process
Enable AI Adoption where applicable
Stakeholder Engagement:
Engage with key stakeholders across GDO, Digital Technology, Global Design Authority and other relevant teams globally to ensure alignment and support for migration activities.
Manage sensitivity, Gain trust from GDO, wider Digital Technology teams, Design Authority and SI Partners
Governance and Communication:
Agree on the right governance model and ensure Digital Technology, Marketing, OBF and GDO’s are kept updated on the progress.
Facilitate regular communication with business units to gather feedback, address concerns, and ensure that IT services meet business needs.
Present service performance metrics and improvement plans to senior management, highlighting the impact of IT services on business outcomes
Governance, Security & Compliance
Establish best practices for code quality, testing, and change control in network automation.
Collaborate with Security, Compliance, and Risk teams to ensure all network changes follow enterprise policies and regulatory frameworks.
Define metrics, observability standards, and SLAs for network automation performance.
Change Management:
Change is always accompanied with challenges across the organization.
Develop and execute change management plans to ensure smooth transitions and adoption of new service management practices across the organization.
Challenge the status quo and convince teams on productivity improvements with changes processes, workflows and integrations.
Quality & Risk Management:
Oversee quality assurance and risk management processes to ensure that the migration is delivered on time, within scope, and to the highest standards.
Ensure E2E Quality testing in place, support UAT and production deployment.
Continuous Improvement:
Post initial rollouts, lead initiatives to reflect and drive improvements iteratively.
Lessons leant should be documented and shared with wider stakeholder
essential role related knowledge, skills, certifications, and experience
15+ years of experience in networking or infrastructure domains.
Experience
Minimum 5 years in a senior or leadership role in transformation programs delivering automations for large customers.
Proven track record of delivering large-scale network automation and transformation programs.
Technical/Automation Skills
Understanding of L1/L2/L3 processes, SDN, BGP, MPLS, VPN, routing protocols, firewalls, and load balancers across LAN, WAN, SDWAN, Voice and Security products.
Understanding of cloud networking (AWS, Azure, GCP) and hybrid/multi-cloud environments.
Demonstrated success in delivering large-scale automation initiatives.
Strong leadership, communication, and stakeholder engagement skills.
Solid understanding of CI/CD practices applied to infrastructure.
Solid understanding of SOM/ROM and Config tools.
Experience in automating workflows across heterogeneous vendor environments and across domains - LAN, WAN, SDWAN, Voice and Security products.
Thorough Knowledge on all Service Assurance journeys
Deep Knowledge of ITIL functions like Case Mgmt, Incident Mgmt, Change Mgmt, Service Request Mgmt and Problem Mgmt. Monitoring and Observability. CMDB
Good understanding of change automation use cases such as Adding CoS policy, add data traffic policy, LAN interface, update CMDB with network changes etc.
Good understanding of change catalogues
AI-Driven Observability & Incident Detection
Leverage AI/ML algorithms to proactively detect anomalies, predict failures, and reduce MTTR (Mean Time to Resolution).
Integrate with AIOps platforms to automate root cause analysis across network events.
Cloud Platforms:
Deep understanding of cloud computing environments (e.g., AWS, Azure, Google Cloud, private clouds) and the specific considerations for migrating to these platforms.
Knowledge of cloud-native services and how to leverage them during the migration process.
Continuous Improvement:
Post initial migrations lead initiatives to reflect and drive improvements in migrations iteratively.
Budget Management:
Manage the budget for the migration project, ensuring cost-effectiveness and financial oversight.
Maintain and publish current and forecasted spend on periodic/monthly basis.
Optimize costs on every opportunity across license costs, resource costs and Infrastructure costs.
Change Management and Training:
Change is always accompanied with challenges across the organization.
Develop and execute change management plans to ensure smooth transitions and adoption of new service management practices across the organization.
Challenge the status quo and convince teams on productivity improvements with changes processes, workflows and integrations.
Play a key role in UAT and ensure proper hands-on training. Create and integrate initial training material to help operations service desk teams to understand how the ServiceNow implementation will change their processes and workflow. Improve engagement with the material through videos, quizzes, social media and gamification.
Take training beyond the traditional classroom to resolve issues in applying knowledge. Non-classroom training activities can expand the knowledge base and practical skills of employees, motivating self-structured training in your organization.
Quality & Risk Management:
Oversee quality assurance and risk management processes to ensure that the migration is delivered on time, within scope, and to the highest standards.
Ensure E2E Quality testing in place, support UAT and production deployment.
Manage RAID logs and help support in Risk Mitigation , Highlight risks and take necessary Digital Technology and escalate where support needed
Leadership Skills
Demonstrated ability to build, mentor, and lead high-performance engineering teams.
Strong communication and stakeholder engagement capabilities.
Comfortable navigating across engineering, operations, security, and leadership layers.
Problem-Solving and Troubleshooting:
Strong problem-solving skills, with the ability to diagnose and resolve issues that arise during migration, such as data discrepancies, system incompatibilities, or performance bottlenecks.
Experience with root cause analysis and developing corrective actions.
Should have good articulation skills to explain problems/challenges to relevant stakeholders, present solutions and get wider agreement on solutions.
Project Management:
Should have experience leading large migration programs with extensive experience in service management across Incident, Problem, Integration and Project management.
Experience working with internal and external employees from system integrators and external consultants.
Knowledge of project management principles and methodologies (e.g., Agile, Waterfall) to plan, execute, and monitor migration projects.
Ability to manage timelines, resources, and risks, and to communicate effectively with stakeholders.
Clear business outcome oriented as per agreed migration plans
Behavioral Skills:
Should be experienced to work with new and wider stakeholders from both technology and business.
Should be proactive in taking initiatives to drive teams for better performance.
Should have experience in handling challenges in transformation programs and handling complex technical problems with out of box thinking.
Should have ability to work with highly proficient technical teams, collaborate across teams to drive migration and win their confidence.
Should have financial acumen to manage budget and drive optimization.
Should be proficient in international English, French is a plus
About you
essential role related knowledge, skills, certifications, and experience
15+ years of experience in networking or infrastructure domains.
Experience
Minimum 5 years in a senior or leadership role in transformation programs delivering automations for large customers.
Proven track record of delivering large-scale network automation and transformation programs.
Technical/Automation Skills
Understanding of L1/L2/L3 processes, SDN, BGP, MPLS, VPN, routing protocols, firewalls, and load balancers across LAN, WAN, SDWAN, Voice and Security products.
Understanding of cloud networking (AWS, Azure, GCP) and hybrid/multi-cloud environments.
Demonstrated success in delivering large-scale automation initiatives.
Strong leadership, communication, and stakeholder engagement skills.
Solid understanding of CI/CD practices applied to infrastructure.
Solid understanding of SOM/ROM and Config tools.
Experience in automating workflows across heterogeneous vendor environments and across domains - LAN, WAN, SDWAN, Voice and Security products.
Thorough Knowledge on all Service Assurance journeys
Deep Knowledge of ITIL functions like Case Mgmt, Incident Mgmt, Change Mgmt, Service Request Mgmt and Problem Mgmt. Monitoring and Observability. CMDB
Good understanding of change automation use cases such as Adding CoS policy, add data traffic policy, LAN interface, update CMDB with network changes etc.
Good understanding of change catalogues
AI-Driven Observability & Incident Detection
Leverage AI/ML algorithms to proactively detect anomalies, predict failures, and reduce MTTR (Mean Time to Resolution).
Integrate with AIOps platforms to automate root cause analysis across network events.
Cloud Platforms:
Deep understanding of cloud computing environments (e.g., AWS, Azure, Google Cloud, private clouds) and the specific considerations for migrating to these platforms.
Knowledge of cloud-native services and how to leverage them during the migration process.
Continuous Improvement:
Post initial migrations lead initiatives to reflect and drive improvements in migrations iteratively.
Budget Management:
Manage the budget for the migration project, ensuring cost-effectiveness and financial oversight.
Maintain and publish current and forecasted spend on periodic/monthly basis.
Optimize costs on every opportunity across license costs, resource costs and Infrastructure costs.
Change Management and Training:
Change is always accompanied with challenges across the organization.
Develop and execute change management plans to ensure smooth transitions and adoption of new service management practices across the organization.
Challenge the status quo and convince teams on productivity improvements with changes processes, workflows and integrations.
Play a key role in UAT and ensure proper hands-on training. Create and integrate initial training material to help operations service desk teams to understand how the ServiceNow implementation will change their processes and workflow. Improve engagement with the material through videos, quizzes, social media and gamification.
Take training beyond the traditional classroom to resolve issues in applying knowledge. Non-classroom training activities can expand the knowledge base and practical skills of employees, motivating self-structured training in your organization.
Quality & Risk Management:
Oversee quality assurance and risk management processes to ensure that the migration is delivered on time, within scope, and to the highest standards.
Ensure E2E Quality testing in place, support UAT and production deployment.
Manage RAID logs and help support in Risk Mitigation , Highlight risks and take necessary Digital Technology and escalate where support needed
Leadership Skills
Demonstrated ability to build, mentor, and lead high-performance engineering teams.
Strong communication and stakeholder engagement capabilities.
Comfortable navigating across engineering, operations, security, and leadership layers.
Problem-Solving and Troubleshooting:
Strong problem-solving skills, with the ability to diagnose and resolve issues that arise during migration, such as data discrepancies, system incompatibilities, or performance bottlenecks.
Experience with root cause analysis and developing corrective actions.
Should have good articulation skills to explain problems/challenges to relevant stakeholders, present solutions and get wider agreement on solutions.
Project Management:
Should have experience leading large migration programs with extensive experience in service management across Incident, Problem, Integration and Project management.
Experience working with internal and external employees from system integrators and external consultants.
Knowledge of project management principles and methodologies (e.g., Agile, Waterfall) to plan, execute, and monitor migration projects.
Ability to manage timelines, resources, and risks, and to communicate effectively with stakeholders.
Clear business outcome oriented as per agreed migration plans
Behavioral Skills:
Should be experienced to work with new and wider stakeholders from both technology and business.
Should be proactive in taking initiatives to drive teams for better performance.
Should have experience in handling challenges in transformation programs and handling complex technical problems with out of box thinking.
Should have ability to work with highly proficient technical teams, collaborate across teams to drive migration and win their confidence.
Should have financial acumen to manage budget and drive optimization.
Should be proficient in international English, French is a plus
You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you.
Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society.
What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“
At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark.
Because when people and technology move forward together, possibility becomes progress.
Possibility starts with tech you trust. Orange Business is here.
Offices: La Plaine Saint Denis, Paris, 93457 Cedex, FR · 217 Bath Rd SL1 4AA Slough, Slough, Berkshire SL1 4AA, GB · Якиманская наб., д. 4 стр. 1, Moscow, 115487, RU · 100 Galleria Parkway, Atlanta, GA 30339, US · #04-02 TechnoPark@Chai Chee, Singapore, 469000, SG
telecommunicationsmobilityvideoconferencingnetworkingcloud computingsecurityunified communicationsand machine-to-machineBusiness Information SystemsInformation Technology
In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you.
Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society.
What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“
At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark.
Because when people and technology move forward together, possibility becomes progress.
Possibility starts with tech you trust. Orange Business is here.
Offices: La Plaine Saint Denis, Paris, 93457 Cedex, FR · 217 Bath Rd SL1 4AA Slough, Slough, Berkshire SL1 4AA, GB · Якиманская наб., д. 4 стр. 1, Moscow, 115487, RU · 100 Galleria Parkway, Atlanta, GA 30339, US · #04-02 TechnoPark@Chai Chee, Singapore, 469000, SG
telecommunicationsmobilityvideoconferencingnetworkingcloud computingsecurityunified communicationsand machine-to-machineBusiness Information SystemsInformation Technology