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OpenLM is hiring a System Analyst to act as the connective tissue between product squads, leadership, and the realities of the software licensing / SAM domain we operate in. The role exists to ensure that what we design,…
Skills: Business Analysis, Requirements Engineering, SQL, BI Tools, Data Modeling
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Chișinău, Moldova · On-site
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The role focuses on integrating designs across product squads to ensure system coherence and operational efficiency. Key duties include authoring technical specifications, managing the integration roadmap, and defining data reporting metrics.
Candidates need strong analytical skills and experience writing functional specifications for engineering teams. Proficiency in SQL, BI tools, and familiarity with software asset management (SAM) or licensing domains is required.
OpenLM is hiring a System Analyst to act as the connective tissue between product squads, leadership, and the realities of the software licensing / SAM domain we operate in. The role exists to ensure that what we design, build, and report on stays coherent across teams — and operationally efficient as we scale.
WHAT THE ROLE COVERS
Cross-squad design integration. Sit across squads to align APIs, data models, workflows, and user-facing interfaces so the product behaves as one system, not a federation of features. Identify integration risks early and broker resolution between squads before they become rework.
Business analysis & requirements. Translate leadership intent and customer needs into clear, testable specifications squads can build from. Maintain the chain of traceability from a business decision through to a delivered feature, and push back when scope and intent drift apart.
Software licensing / SAM domain expertise. Bring (or rapidly develop) working fluency in engineering software ecosystems, license models (named-user, floating, token, cloud-metered), ITAM/SAM workflows, and the data shapes our customers care about. Use that domain understanding to challenge assumptions and improve specs.
Data & reporting analysis. Define the metrics, dashboards, and operational reports leadership and customers need. Make sure data definitions are consistent across squads, surface anomalies, and turn raw usage data into decisions.
CORE RESPONSIBILITIES
- Partner with squad leads to map current-state vs. target-state designs and own the integration roadmap between them.
- Author requirements documents, user stories, and acceptance criteria that engineering and QA can act on without ambiguity.
- Maintain a working model of the OpenLM product surface — entities, flows, integration points — and keep it current.
- Lead requirements discovery sessions with customers, support, and CS; convert findings into prioritized backlog input.
- Define and validate reporting and analytics requirements; partner with engineering on the data model that supports them.
- Flag operational and licensing-domain risks to leadership early, with options rather than just problems.
WHAT WE'RE LOOKING FOR
- Strong analytical and structured-thinking skills; comfort moving between business framing and technical detail.
- Experience writing requirements / functional specs that engineering teams actually use.
- Familiarity with software licensing, SAM, ITAM, or adjacent enterprise-software domains (or demonstrated ability to ramp fast).
- Comfort with data: SQL or equivalent, BI tools, and reasoning about data models and metrics.
- Excellent written and verbal English; able to facilitate discussions across squads and time zones.
- Self-directed — this role reports to leadership and is expected to operate without close supervision.
HOW SUCCESS LOOKS IN THE FIRST 6 MONTHS
- Integration friction between squads is visibly reduced; fewer cross-team surprises at release time.
- Requirements quality has improved — measured by reduced clarification cycles and rework.
- A shared, documented view of the product's system design exists and is maintained.
- Leadership has a reliable analyst they can hand ambiguous problems to and expect a structured answer back.
Maximize cost savings & boost efficiency with Engineering License Management, real-time reporting, and analytics
OpenLM is a Gartner-recognized leader in software license management for engineering and specialty applications. Since 2007, we’ve been helping organizations across 15+ industries cut costs, improve compliance, and gain real-time visibility into software usage. Today, 1,500+ brands worldwide—including 400 in the USA and 10% of the Fortune 1000—trust OpenLM to maximize the value of their engineering software. With top ratings for Value for Money (4.46/5), Ease of Use (4.2/5), and an NPS of 4.6/5, our customers consistently recognize the impact we deliver. What do we offer? _Smarter license optimization that reduces IT asset costs _Real-time monitoring, analytics, and 14+ prebuilt Power BI reports _Compliance and security support trusted by global enterprises Who can we help? IT leaders, Engineering Directors, SAM Managers, System Administrators, and License Managers use OpenLM to: _Monitor and optimize license usage across 25,000+ engineering & business applications _Prevent downtime and bottlenecks by ensuring software availability _Stay audit-ready with confidence Backed by support rated 4.6/5, 90+ license manager integrations, and recognition from Gartner Peer Insights, G2, Capterra, and more, OpenLM is the trusted choice for organizations that want to do more with their software.
Offices: New York, US · Kolkata, West Bengal 700026, IN · Chisinau, MD · Tokyo, JP
Maximize cost savings & boost efficiency with Engineering License Management, real-time reporting, and analytics
OpenLM is a Gartner-recognized leader in software license management for engineering and specialty applications. Since 2007, we’ve been helping organizations across 15+ industries cut costs, improve compliance, and gain real-time visibility into software usage. Today, 1,500+ brands worldwide—including 400 in the USA and 10% of the Fortune 1000—trust OpenLM to maximize the value of their engineering software. With top ratings for Value for Money (4.46/5), Ease of Use (4.2/5), and an NPS of 4.6/5, our customers consistently recognize the impact we deliver. What do we offer? _Smarter license optimization that reduces IT asset costs _Real-time monitoring, analytics, and 14+ prebuilt Power BI reports _Compliance and security support trusted by global enterprises Who can we help? IT leaders, Engineering Directors, SAM Managers, System Administrators, and License Managers use OpenLM to: _Monitor and optimize license usage across 25,000+ engineering & business applications _Prevent downtime and bottlenecks by ensuring software availability _Stay audit-ready with confidence Backed by support rated 4.6/5, 90+ license manager integrations, and recognition from Gartner Peer Insights, G2, Capterra, and more, OpenLM is the trusted choice for organizations that want to do more with their software.
Offices: New York, US · Kolkata, West Bengal 700026, IN · Chisinau, MD · Tokyo, JP
