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$75k–$120k/yr
Full-time
Discounted Vehicle Purchasing Program, Employee Referral Program, Employer RRSP Matching, Comprehensive Extended Health and Dental Plan, Training and Development Opportunities, Recognition and Engagement Events
Posted 29d ago
~40 hrs/week
Responsibilities
The Product Advisor is responsible for providing exceptional customer service by understanding clients' vehicle needs and promoting new business. They will sell new and pre-owned vehicles, conduct test drives, and ensure customer satisfaction throughout the sales process.
Requirements
Candidates must possess good interpersonal skills and a valid British Columbia Driver’s License with a good driving record. A Current VSA MDC License is also required, along with strong computer skills and effective negotiation abilities.
Full job description
DRIVING POSSIBILITIES
Position: Product Advisor
Status: Sales Full-Time
Dealership: OpenRoad Toyota Richmond Department: Sales
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 22 automotive brands across 42 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
OpenRoad Toyota Richmond proudly stands as the largest flagship Toyota dealership in British Columbia.
A Career at OpenRoad Means You’ll Enjoy:
Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill development and growth
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
Recognition and Engagement Events
And more!
ROLE & RESPONSIBILITIES:
Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
Promote new business and contributing to company’s customer base by seeking new customers through prospecting and referral networks.
Selling new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.
Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
Set goals for each month’s productivity; plan and organize how to reach those objectives.
Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow up.
Attend department meetings as required.
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
The ability to work effectively with all levels of the organization.
Strong computer skills (internet & MS Office), with ability to maintain record using computerized system.
Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
A Current VSA MDC License.
A valid British Columbia Driver’s License with a good driving record.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US!
We thank all those that have applied. Only those considered for the position will be contacted.
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service.
With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.
It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News.
Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen.
Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
Offices: 400 US-22, Bridgewater, New Jersey 08807, US · 1250 US-22, Bridgewater, New Jersey 08807, US · 731 US-1, Edison, New Jersey, US · 111 Ridgedale Ave, Morristown, New Jersey 07960, US · 119 Hampton House Rd, Newton, New Jersey 07860, US
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service.
With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.
It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News.
Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen.
Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
Offices: 400 US-22, Bridgewater, New Jersey 08807, US · 1250 US-22, Bridgewater, New Jersey 08807, US · 731 US-1, Edison, New Jersey, US · 111 Ridgedale Ave, Morristown, New Jersey 07960, US · 119 Hampton House Rd, Newton, New Jersey 07860, US