DRIVING POSSIBILITIES Position: Service Manager Status: Full-Time Dealership: OpenRoad Toyota Richmond Department: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most ant…
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Full-time
Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Training & Development Opportunities
Posted 73d ago
~40 hrs/week
Responsibilities
The Service Manager is responsible for recruiting, training, and managing service department staff to ensure high-quality customer service and operational efficiency. Key duties include driving labor sales through advertising, controlling budgets, and maintaining safety and quality control standards.
Requirements
Candidates must have at least 10 years of experience in an automotive dealership service department. Strong analytical, organizational, and people skills are required, along with proficiency in computerized maintenance systems.
Full job description
DRIVING POSSIBILITIES
Position: Service Manager
Status: Full-Time
Dealership: OpenRoad Toyota Richmond
Department: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
Review performance of service advisors and evaluate and train on an ongoing basis.
Ensure that all necessary shop equipment is available, and maintain a safe working condition.
Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
Control department budgets and other expenses.
Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
10 years of experience in automotive dealership service department.
Strong analytical, organizational and people skills.
Working knowledge of automotive equipment parts and accessories.
Current knowledge of local sources of supply.
Ability to motivate and train department staff.
Ability to maintain records and prepare reports using a computerized equipment maintenance system.
Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
Ability to make sound decisions in a manner consistent with the essential job functions.
Ability to work constructively with members from all departments within the dealership.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on Sharepoint. Failure to complete the form will cause a delay in your application.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US!
We thank all those that have applied. Only those considered for the position will be contacted.
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service.
With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.
It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News.
Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen.
Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
Offices: 400 US-22, Bridgewater, New Jersey 08807, US · 1250 US-22, Bridgewater, New Jersey 08807, US · 731 US-1, Edison, New Jersey, US · 111 Ridgedale Ave, Morristown, New Jersey 07960, US · 119 Hampton House Rd, Newton, New Jersey 07860, US
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service.
With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.
It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News.
Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen.
Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
Offices: 400 US-22, Bridgewater, New Jersey 08807, US · 1250 US-22, Bridgewater, New Jersey 08807, US · 731 US-1, Edison, New Jersey, US · 111 Ridgedale Ave, Morristown, New Jersey 07960, US · 119 Hampton House Rd, Newton, New Jersey 07860, US