The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a positive customer experience thro…
Skills: Order entry, Customer service, Issue resolution, Communication, Logistics
Install, maintain, and repair machinery, equipment, physical structures, plumbing, and electrical systems while following all regulatory and company safety standards, policies, and procedures. As an entry level position,…
High Reach Forklift Driver - 2nd shift - Up to $26 an hour
Wayne Township, South Dakota, United States · On-site
Entry level$11B raised
Use stand-up reach forklift to move products, equipment, and materials while following all regulatory and company safety standards, policies, and procedures. KEY DUTIES AND RESPONSIBILITIES Put away palletized units by l…
Skills: High reach forklift operation, Stand-up reach forklift, Radio frequency system, Material handling, Inventory management
Use stand-up reach forklift to move products, equipment, and materials while following all regulatory and company safety standards, policies, and procedures. KEY DUTIES AND RESPONSIBILITIES Put away palletized units by l…
Skills: Forklift operation, Stand-up reach forklift, Radio frequency system, Material handling, Inventory management
This is a hybrid position, with in-office work Tuesday through Thursday and remote work on Mondays and Fridays. Lineage drayage services offer a simplified and streamlined way to connect domestic warehouse and ocean tran…
Skills: Port dispatching, Transportation management system, Routing, Scheduling, Logistics
Use pallet jack equipment to assemble customer orders while following all regulatory and company safety standards, policies, and procedures. Deliver product to the required area. KEY DUTIES AND RESPONSIBILITIESPerform pr…
Skills: Pallet jack operation, Order assembly, Inventory management, Safety compliance, Basic math
Shift Schedule: Tuesday to Saturday: 3:30 p.m. to 12:00 a.m.Monday to Friday: 10:30 p.m. to 7:00 a.m. Shift schedules are subject to change based on operational requirements. Supervise the operations and responsibilities…
Skills: Warehouse management, Logistics leadership, Warehouse Management System (WMS), Conflict management, Team supervision
High Reach Forklift Driver - 2nd shift - Up to $26 an hour
Wayne Township, South Dakota, United States · On-site
Entry level$11B raised
Use stand-up reach forklift to move products, equipment, and materials while following all regulatory and company safety standards, policies, and procedures. KEY DUTIES AND RESPONSIBILITIES Put away palletized units by l…
Skills: Forklift Operation, Material Handling, Safety Standards, Basic Math Skills, Radio Frequency System
Partner with Operations Leadership to make sure all functions of the warehouse are completed. Assign work to warehouse associates to make certain company and customer standards of service, quality, safety, and productivi…
Pick, pull, and move whole pallets of products while operating a Turret machine while following all regulatory and company safety standards, policies, and procedures. Place materials to be staged and put away in a wareho…
Skills: Turret machine operation, Forklift maintenance, Warehouse operations, Material handling, Order picking
Use pallet jack equipment to assemble customer orders while following all regulatory and company safety standards, policies, and procedures. Deliver product to the required area. KEY DUTIES AND RESPONSIBILITIESPerform pr…
Skills: Pallet jack operation, Inventory management, Order assembly, Safety compliance, Basic math
Job Requirements Voor onze locatie in Vlissingen zijn wij op zoek naar een Maintenance Technician met een sterke mechanische achtergrond. In deze functie ben je verantwoordelijk voor het technisch beheer, onderhoud en de…
Use pallet jack equipment to assemble customer orders while following all regulatory and company safety standards, policies, and procedures. Deliver product to the required area. KEY DUTIES AND RESPONSIBILITIESPerform pr…
Skills: Pallet jack operation, Order assembly, Inventory management, Safety compliance, Basic math
Use pallet jack equipment to assemble customer orders while following all regulatory and company safety standards, policies, and procedures. Deliver product to the required area. KEY DUTIES AND RESPONSIBILITIESPerform pr…
Skills: Pallet jack operation, Order assembly, Inventory management, Basic math, Safety compliance
Whatcom County, Washington, United States · On-site
$19/hr–$26/hr
Entry level$11B raised
Pay Range: $19.60- $23.75 with pay increases every 400 hours worked! + FULL BENEFITSShifts Available: M-F Swing 3:30pm-12:00am Use electric-powered industrial trucks with lifting devices to move products, equipment, and …
Horaire : du lundi au vendredi, de 8 h à 16 h 30 Poste à distance avec possibilité de transition vers un rôle hybride ou sur site selon les besoins de l’entreprise Exécuter des tâches de service à la clientèle telles que…
Skills: Customer service, Order processing, Bilingualism, English, French
Unwrap, sort, stack, and label products while following all regulatory and company safety standards, policies, and procedures. KEY DUTIES AND RESPONSIBILITIESPack, seal, and label materials/pallets for storing and/or shi…
Skills: Warehouse operations, Packing, Labeling, Palletizing, Manual pallet jack operation
Charlotte, North Carolina, United States · On-site
Mid level$11B raised
Keep Our Operations Running, Safely and Smoothly At Lineage, you’ll play a key role in maintaining the equipment and systems that keep our cold storage facilities running 24/7. As a Maintenance Technician, you’ll trouble…
Shift Schedule: Monday - Friday, 7:00am - 3:30pm Join Lineage – The World’s Leading Temperature-Controlled Logistics Company At Lineage, innovation and efficiency drive everything we do. We are seeking a Maintenance Tech…
Skills: Preventative maintenance, Equipment repair, Troubleshooting, Mechanical aptitude, Hydraulic systems
Charlotte, North Carolina, United States · On-site
Mid level$11B raised
Keep Our Operations Running, Safely and Smoothly At Lineage, you’ll play a key role in maintaining the equipment and systems that keep our cold storage facilities running 24/7. As a Maintenance Technician, you’ll trouble…
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Full-time
Medical insurance, Dental insurance, Basic life insurance, Disability insurance, RRSP matching, Paid time off
Posted 5d ago
~40 hrs/week
Responsibilities
The Customer Care Representative acts as the frontline contact for order entry, shipment tracking, and proactive issue resolution. They also support SME outreach activities and maintain data integrity within TMS and EDI systems.
Requirements
Candidates must have at least 2 years of experience in customer service, preferably within the transportation or logistics industry. Strong attention to detail, proficiency in Microsoft Office, and excellent communication skills are required.
Full job description
The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a positive customer experience through timely and professional service, while supporting outreach activities for small and medium enterprise (SME) customers as directed by leadership. CSRs are expected to maintain KPI awareness and contribute to team goals.
KEY DUTIES AND RESPONSIBILITIES
Customer Interaction & Order Management
Enter orders accurately into the TMS system.
Communicate ETAs, shipment status, and resolve customer inquiries promptly.
Monitor reports and update TMS, customer portals, and EDI systems for accuracy.
Provide the highest level of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience
Collaborate effectively with team members and internal teams to achieve objectives
Issue Resolution & Escalation
Resolve customer concerns and issues and provide customer feedback to leadership.
Maintain professionalism and empathy in all customer interactions.
Outreach Support
Assist in outreach activities for SME customers as directed by Team Lead or Senior Team Lead.
Capture and document lead generation details accurately.
Operational Compliance
Follow SOPs and service-level agreements to ensure consistency.
Ensure customer specific processes are followed for any exceptions or customer portal requirements
Ensure proper use of technology tools (TMS, EDI) for data integrity.
KPI Awareness & Reporting
Maintain awareness of KPIs such as response time, order accuracy, and CSAT scores.
Provide input on performance metrics during team huddles.
2+ years of experience in customer service (transportation or logistics preferred).
Strong attention to detail and problem-solving skills.
Excellent phone and email etiquette.
Ability to multitask and prioritize and adapt workflow to ensure deadlines are met in a fast-paced environment.
Proficiency in Microsoft Office; experience with TMS systems an asset.
Success Profile
Customer Advocate: Delivers exceptional service and builds positive relationships.
Detail-Oriented Executor: Ensures accuracy in order entry and documentation.
KPI Contributor: Supports achievement of team performance metrics.
Growth Supporter: Assists in outreach initiatives for SME customers.
Team Player: Collaborates effectively with peers and leadership.
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Novi, MI
LinkedIn followers
161,431
Total funding
$11B
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the world’s largest food and beverage companies to increase distribution efficiency, advance sustainability, minimize supply chain waste, and, most importantly, help feed the world. In recognition of the company’s leading innovations and sustainability initiatives, Lineage has been named a CNBC Disruptor 50 Company for three consecutive years, twice named a US Best Managed Company, named the No. 1 Data Science company, and 23rd overall, on Fast Company’s list of The World’s Most Innovative Companies, and was included on Fortune’s Change the World list.
Nasdaq: LINE
Offices: 46500 Humboldt Dr., Novi, MI 48377, US · Hareshill Road, Heywood, England OL10 2TP, GB · 1 Park Plaza #550, Irvine, CA 92614, US · 801 Montgomery St, San Francisco, California 94133, US · Herengracht 483, Amsterdam, North Holland 1017 BT, NL
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Novi, MI
LinkedIn followers
161,431
Total funding
$11B
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the world’s largest food and beverage companies to increase distribution efficiency, advance sustainability, minimize supply chain waste, and, most importantly, help feed the world. In recognition of the company’s leading innovations and sustainability initiatives, Lineage has been named a CNBC Disruptor 50 Company for three consecutive years, twice named a US Best Managed Company, named the No. 1 Data Science company, and 23rd overall, on Fast Company’s list of The World’s Most Innovative Companies, and was included on Fortune’s Change the World list.
Nasdaq: LINE
Offices: 46500 Humboldt Dr., Novi, MI 48377, US · Hareshill Road, Heywood, England OL10 2TP, GB · 1 Park Plaza #550, Irvine, CA 92614, US · 801 Montgomery St, San Francisco, California 94133, US · Herengracht 483, Amsterdam, North Holland 1017 BT, NL