Phoenix, Arizona, United States · Remote OK
$130k–$140k/yr
Critical Account Manager Position summary: When customer trust is at risk, exceptional leadership makes the difference. As a Critical Account Manager (CAM), you will lead Omnicell’s highest-impact customer recovery, proa…
Skills: Account management, Crisis management, Customer success, Escalation management, Strategic leadership
Toledo, Ohio, United States · On-site
PRN - Automation Pharmacy Technician 4 (On Call) - Toledo, OH What You Can Expect Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as pr…
Skills: Pharmacy automation, Equipment maintenance, Troubleshooting, Inventory management, Customer service
Toledo, Ohio, United States · On-site
PRN - Automation Pharmacy Technician 4 (On Call) - Toledo, OH What You Can Expect Career growth: Join a team that values promoting its members. Begin as an automation pharmacy technician and advance into roles such as pr…
Skills: Pharmacy automation, Equipment maintenance, Troubleshooting, Inventory management, Customer service
Pittsburgh, Pennsylvania, United States · Hybrid
Description This Supplier Quality Assurance Engineer III will be based out of one of Omnicell's US Manufacturing Facility - located in Cranberry Township, PA. This is a senior position with high visibility and impact. Th…
Skills: Supplier Quality Assurance, ISO 13485, ISO 9001, Root Cause Analysis, Corrective Action
Warrendale, Pennsylvania, United States · Hybrid
Description This Supplier Quality Assurance Engineer III will be based out of one of Omnicell's US Manufacturing Facility - located in Cranberry Township, PA. This is a senior position with high visibility and impact. Th…
Skills: Supplier Quality Assurance, ISO 13485, ISO 9001, Root Cause Analysis, CAPA
Cranberry Township, Pennsylvania, United States · Remote OK
Staff Program Manager Location: Remote (U.S.) Travel: Up to 20% Department: Business Operations Reports to: Senior Director, Product Management Why Join Omnicell? At Omnicell, we’re transforming the way care is delivered…
Skills: Program management, Product operations, Cross-functional leadership, Strategic planning, Stakeholder management
Cranberry, Pennsylvania, United States · Remote OK
Staff Program Manager Location: Remote (U.S.) Travel: Up to 20% Department: Business Operations Reports to: Senior Director, Product Management Why Join Omnicell? At Omnicell, we’re transforming the way care is delivered…
Skills: Program Management, Product Operations, Cross-functional Leadership, Strategic Planning, Go-to-market Strategy
St. Petersburg, Florida, United States · On-site
Material Stager (Manufacturing) Overview The Material Stager supports manufacturing operations by ensuring the right materials are delivered to production lines at the right time to maintain continuous workflow. This rol…
Skills: Material staging, Manufacturing operations, Inventory management, Forklift operation, Pallet jack operation
Saint Petersburg, Florida, United States · On-site
Material Stager (Manufacturing) Overview The Material Stager supports manufacturing operations by ensuring the right materials are delivered to production lines at the right time to maintain continuous workflow. This rol…
Skills: Material staging, Manufacturing operations, Inventory management, Forklift operation, Pallet jack operation
San Francisco, California, United States · On-site
$25/hr–$28/hr
PRN Pharmacy Technician Glad you’re here. Before you scroll, thanks for considering Omnicell as the place where you can empower your career and help transform pharmacy to dramatically improve patient care. If any of this…
Skills: Pharmacy Technician Duties, Medication Dispensing, Customer Service, Data Entry, Active Listening
Richmond, Virginia, United States · On-site
Pharmacist-In-Charge Glad you’re here. Before you scroll, thanks for considering Omnicell as the place where you can empower your career and help transform pharmacy to dramatically improve patient care. If any of this sp…
Skills: Pharmacy operations, Patient care, Leadership, Medication management, Clinical oversight
Richmond, Virginia, United States · On-site
Pharmacist-In-Charge Glad you’re here. Before you scroll, thanks for considering Omnicell as the place where you can empower your career and help transform pharmacy to dramatically improve patient care. If any of this sp…
Skills: Pharmacy operations, Patient care, Pharmacy consulting, Medication management, Leadership
Cranberry, Pennsylvania, United States · Remote OK
Senior Manager, Revenue Accounting & Reporting Remote About the Role Omnicell is seeking a highly motivated and experienced Senior Manager, Revenue Accounting & Reporting to join its Finance organization. Reporting to th…
Skills: Revenue recognition, ASC 606, ASC 842, Technical accounting, Sarbanes-Oxley compliance
Cranberry Township, Pennsylvania, United States · Remote OK
Senior Manager, Revenue Accounting & Reporting Remote About the Role Omnicell is seeking a highly motivated and experienced Senior Manager, Revenue Accounting & Reporting to join its Finance organization. Reporting to th…
Skills: Revenue Management, Strategic Planning, Leadership, Pharmacy Care Innovation, Business Optimization
Wilkes-Barre, Pennsylvania, United States · Hybrid
Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area) What's in it for you? Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. Ex…
Skills: Onsite Troubleshooting, Preventive Maintenance, Emergency Maintenance, Electro-mechanical Solutions, Automation Solutions
Scranton, Pennsylvania, United States · Remote OK
Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area) What's in it for you? Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. Ex…
Skills: Troubleshooting, Preventive maintenance, Emergency maintenance, Electro-mechanical systems, Automation solutions
Scranton, Pennsylvania, United States · Remote OK
Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area) What's in it for you? Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. Ex…
Skills: Troubleshooting, Preventive maintenance, Emergency maintenance, Electro-mechanical systems, Automation solutions
Boston, Massachusetts, United States · Remote OK
JOB SUMMARY We are seeking a seasoned, execution-oriented Director of Product Marketing to own GTM strategy and results across Omnicell's Hospital Solutions pillar - one of the company's largest and most complex commerci…
Skills: Product Marketing, Go-To-Market Strategy, Healthcare Technology, People Leadership, Sales Enablement
Boston, Massachusetts, United States · Remote OK
JOB SUMMARY We are seeking a seasoned, execution-oriented Director of Product Marketing to own GTM strategy and results across Omnicell's Hospital Solutions pillar - one of the company's largest and most complex commerci…
Skills: Go-To-Market Strategy, Product Marketing, People Leadership, Sales Enablement, Competitive Intelligence
Raleigh, North Carolina, United States · On-site
Automation Pharmacy Technician 4 - Traveler Open to candidates basing out of: Philly or Pittsburgh, PA or Raleigh, NC Overview As Traveler Automation Pharmacy Technician 4, you will travel to customer sites to operate, s…
Skills: Pharmacy automation, Inpatient pharmacy operations, Troubleshooting, Inventory management, Customer support
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The Critical Account Manager leads high-impact customer recovery engagements and proactive strategies to restore confidence and mitigate business risk. They assemble cross-functional teams to drive systemic improvements and ensure durable resolution of complex customer challenges.
Candidates must have over 7 years of experience in customer operations and at least 3 years in crisis management or high-impact customer recovery. Strong executive presence, analytical problem-solving skills, and the ability to influence matrixed organizations are essential.
Critical Account Manager
Position summary:
When customer trust is at risk, exceptional leadership makes the difference.
As a Critical Account Manager (CAM), you will lead Omnicell’s highest-impact customer recovery, proactive and systemic engagements, partnering with customers, executives, and cross-functional teams to protect our customers and drive measurable business outcomes. You will influence decisions, align stakeholders, and lead preventative and recovery strategies that strengthen customer outcomes and risk.
If you thrive in ambiguity, lead through influence, and are energized by solving complex business challenges, this role offers the opportunity to make a meaningful impact on both customers and Omnicell.
Responsibilities:
Lead high-impact customer recovery engagements with accountability for restoring customer confidence and improving business outcomes.
Assemble and lead cross-functional teams to develop and execute recovery, mitigation, and resolution strategies.
Communicate progress, risks, recommendations and actions to senior leaders and executives.
Foster team development, collaboration, and ownership while advancing Critical Accounts capabilities through continuous improvement.
Experience:
Proven strategic leader with a track record of restoring customer confidence, resolving complex business challenges, and delivering measurable outcomes in high-stakes environments.
Demonstrated ability to influence cross-functional teams, align stakeholders, and drive outcomes without direct authority.
Experience leading high-visibility customer situations requiring executive communication, risk management, and recovery planning.
Strong business acumen and systems thinking with the ability to assess complex situations, navigate ambiguity, align stakeholders, and drive sustainable outcomes.
Strong executive presence with experience influencing senior leaders and presenting recommendations, risks, and recovery strategies to executive stakeholders and C-suite.
Strong analytical and problem-solving skills with the ability to leverage data to identify root causes, quantify impact, inform decisions, and measure recovery progress.
Trusted advisor who builds credibility, establishes alignment, and strengthens relationships across customer and internal stakeholder groups.
Healthcare industry, pharmacy automation, or complex enterprise technology experience preferred.
Basic QualificaTIons:
7+ years experience in customer operations: customer success, account management, escalation management, or related business function
3+ years leading customer recovery, crisis management, customer quality or high-impact customer engagements
3+ years project or program management experience leading multiple complex initiatives simultaneously in fast-paced, highly visible environments while delivering measurable outcomes
Experience leading cross-functional initiatives involving executive and matrixed stakeholders
Strong analytical and problem-solving capabilities
PREFERRED QuALIFICATIONS:
Bachelor’s degree
Experience leading customer recovery, executive escalation, crisis management, or business transformation engagements involving complex operational, technical, or business challenges
Experience working in healthcare, healthcare technology,pharmacy automation, supply chain, or other complex enterprise technology
Experience influencing stakeholders and driving outcomes across matrixed organizations without direct authority
Experience driving organizational improvements through data-driven decision-making, process improvement, or operational excellence methodologies (e.g., Lean Six Sigma)
PMP® or comparable project/program management certification
Work Conditions:
Home office-based
Up to 10% Travel
Work across multiple time zones
This position will require long periods of being stationary in front of a computer and meetings using video conferencing technology.
COMPENSATION:
$130,000 - $140,000 USD + bonus opportunity
Base Compensation: $129600 to $145000
(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)
A leader in transforming the pharmacy care delivery model
Omnicell is transforming pharmacy and nursing care through outcomes-centric solutions designed to optimize clinical and business outcomes across all settings of care. Our comprehensive portfolio of robotics and smart devices, intelligent software workflows, and data and analytics, all optimized by expert services are helping healthcare facilities worldwide to reduce costs, improve labor efficiency, establish new revenue streams, enhance supply chain control, support compliance, and move closer to the industry vision of the Autonomous Pharmacy. To learn more, visit omnicell.com.
Offices: 4220 North Fwy, Fort Worth, Texas 76137, US · 2003 Gandy Blvd. North, St. Petersburg, Florida 33702, US · 500 Cranberry Woods Drive, Cranberry Township, Pennsylvania 16066, US · 725 Sycamore Dr, Milpitas, California 95035, US · 51 Pennwood Pl, Warrendale, Pennsylvania 15086, US
A leader in transforming the pharmacy care delivery model
Omnicell is transforming pharmacy and nursing care through outcomes-centric solutions designed to optimize clinical and business outcomes across all settings of care. Our comprehensive portfolio of robotics and smart devices, intelligent software workflows, and data and analytics, all optimized by expert services are helping healthcare facilities worldwide to reduce costs, improve labor efficiency, establish new revenue streams, enhance supply chain control, support compliance, and move closer to the industry vision of the Autonomous Pharmacy. To learn more, visit omnicell.com.
Offices: 4220 North Fwy, Fort Worth, Texas 76137, US · 2003 Gandy Blvd. North, St. Petersburg, Florida 33702, US · 500 Cranberry Woods Drive, Cranberry Township, Pennsylvania 16066, US · 725 Sycamore Dr, Milpitas, California 95035, US · 51 Pennwood Pl, Warrendale, Pennsylvania 15086, US
