Ojai, California, United States · On-site
The Experience Facilitator is responsible for executing activities with guests of Ojai Valley Inn. The Experience Facilitator reports to the Recreation Supervisor and Activities Manager. Experience Facilitators primary r…
Skills: Customer Service, Tour Guiding, Hospitality, Public Speaking, Art Facilitation
Ojai, California, United States · On-site
The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guest…
Skills: Guest Services, Team Leadership, Staff Training, Multitasking, Conflict Resolution
Ojai, California, United States · On-site
The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guest…
Skills: Guest Services, Team Leadership, Staff Training, Valet Parking, Luggage Assistance
Ojai, California, United States · On-site
The Engineer I assists other Engineers and conducts minor repairs and maintenance on plumbing, physical structure, electrical fixtures, machinery, heating, air conditioning, refrigeration, spa, kitchen and laundry equipm…
Skills: Electricity, Plumbing, Pool Care, Hand Tools, Power Tools
Ojai, California, United States · On-site
Responsible for guest experience in the retail outlet: stocking, cleaning all shelves and fixtures/furniture, reporting to Retail leadership if anything negatively impacts the guests’ shopping experience. High gues…
Skills: Customer Service, Cash Handling, Inventory Control, Communication Skills, Merchandising
Ojai, California, United States · On-site
The Bell Captain provides assistance with guest needs, hotel needs and department needs. Provides service to our guests at a consistent level in accordance with the Ojai Valley Inn & Spa standards and regulations. Provid…
Skills: Team Motivation, Staff Training, Guest Relations, Conflict Resolution, Scheduling
Ojai, California, United States · On-site
The Bell Attendant provides assistance with guest needs, hotel needs and department needs. Provides service to our guests at a consistent level in accordance with the Ojai Valley Inn’s standards and regulations. Pr…
Skills: Guest Services, Luggage Handling, Professionalism, Communication, Time Management
Ojai, California, United States · On-site
The Food Runner is responsible for providing exemplary service at the Olivella. Duties include; setting up for service and delivering food to guests in the restaurant. The Food Runner is ideally positioned to enhance the…
Skills: Food & Beverage Service, Guest Relations, Teamwork, Time Management, Communication Skills
Ojai, California, United States · On-site
The Spa Front Desk Agent is involved in all aspects of the Spa operation of the Ojai Valley Inn and Spa for the purposes of providing exceptional guest service: advocating the Spa experience and treatments, creating and …
Skills: Customer Service, Appointment Scheduling, Conflict Resolution, Spa Operations, Billing
Ojai, California, United States · On-site
The Pastry Lead Cook supervises and assists the pastry team in providing luxury standards of service and cooking to guests while practicing OVI policies and procedures.. Pastry Lead Cook will prepare baked goods and swee…
Skills: Pastry Technique, Baking, Kitchen Supervision, Food Safety, Recipe Adherence
Ojai, California, United States · On-site
Responsible for the efficient and proper set-up of the staff cafeteria. Perform set-up and break-down of the cafeteria room in a manner that ensures neatness and accuracy. Maintaining the area clean and organized during …
Skills: Cafeteria Set-up, Sanitation, Customer Service, Chemical Usage, Time Management
Ojai, California, United States · On-site
The Experience Facilitator is responsible for executing activities with guests of Ojai Valley Inn. The Experience Facilitator reports to the Recreation Supervisor and Activities Manager. Experience Facilitators primary r…
Skills: Customer Service, Tour Guiding, Hospitality Management, Public Speaking, Art Facilitation
Ojai, California, United States · On-site
This is a highly unique position that will need a balance of interacting with guests and associates in person as well as behind the scenes via email and telephone communication. Must be able to provide a ‘Welcome a…
Skills: Customer Service, Phone Etiquette, Written Communication, Verbal Communication, MS Office
Ojai, California, United States · On-site
$140k–$150k/yr
Responsible for the day-to-day operations of the Engineering Department including, but not limited to, preventative maintenance, training, trouble calls and budgeting. Will be in charge of a state-of-the-art full service…
Skills: Preventative Maintenance, Budgeting, Building Automation Systems, HVAC Troubleshooting, Electrical Systems
Ojai, California, United States · On-site
The Lead Line Cook assists the culinary team in providing luxury standards of service and cooking to guests while practicing OVI policies and procedures. Prepares and cooks food with attention to cleanliness and sanitati…
Skills: Culinary Arts, Kitchen Supervision, Food Safety, Recipe Adherence, Inventory Management
Ojai, California, United States · On-site
The Valet Attendant provides assistance with guest needs, hotel needs and department needs. Provides service to our guests at a consistent level in accordance with the Ojai Valley Inn standards and regulations. Ensures t…
Skills: Valet Parking, Guest Relations, Driving, Luggage Assistance, Team Motivation
Ojai, California, United States · On-site
The Front Desk Agent performs check-ins and check-outs of hotel guests courteously and efficiently. Processes all payments according to established hotel requirements. Provides a prompt, courteous and efficient handling …
Skills: Guest Relations, Conflict Resolution, Cash Handling, Microsoft Office Suite, Multitasking
Ojai, California, United States · On-site
The Host/ess is responsible for providing exemplary service. This individual acts not only as a host/ess, but also attends to guest services and the upkeep of cleanliness of the host stand and entrance. With a very high …
Skills: Guest Relations, Reservation Management, Customer Service, Communication Skills, Teamwork
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Execute guided tours and facilitate creative activities for guests at the Ojai Valley Inn, including beekeeping, bike tours, and art projects. Provide high-end customer service and maintain the cleanliness and organization of the Artist Cottage and Apothecary.
Candidates should have previous experience in hospitality and customer service with a professional demeanor and a passion for art. Must be able to work a flexible schedule including weekends and holidays, and be capable of working outdoors in varying weather.
The Experience Facilitator is responsible for executing activities with guests of Ojai Valley Inn. The Experience Facilitator reports to the Recreation Supervisor and Activities Manager. Experience Facilitators primary responsibilities are providing guided tours of Beekeeping, Bike Tours, Honey Tasting, Olive Oil Tasting, Food Tours, Walking Tours and any new tours that are introduced. He/she is responsible for learning the outlined details of the tour and executing to those specifications. He/she is responsible for facilitating Artist Cottage activities and hosting guests during our Open Studio hours. He/she will assist in setting up art and apothecary projects, providing guidance on projects, and cleaning up workstations and supplies, in a space with high turnover in peak seasons. He/she will provide support to the Recreation Supervisor including assisting with daily activities. Such activities include but are not limited to Soap Making, Wind Chime Class, Ink Dye Coasters, Candle Making, Seasonal Activities, and Group Activities (Great Race, Guacamole and Salsa Challenge). He/she will help maintain a clean and organized environment and report to the Artist Cottage coordinator with any inventory or cleanliness concerns.
STANDARD SPECIFICATIONS:
The ideal candidate is customer service oriented with an interest or background in art and knowledge about essential oils. They will work well under pressure in a fast paced environment, have the ability to multitask, and can be resourceful and adaptable to new tasks/undertakings by using problem solving skills. We invite the opportunity to develop new activities and classes in a collaborative setting. A flexible schedule is required and must be able to work weekends and holidays.
SKILLS AND QUALIFICATIONS:
Essential:
Previous experience in hospitality and customer service
Proven ability to interact, in a professional manner, with guests and associates at all levels to explain programs/experiences
Proven ability to represent the Ojai Valley Inn, in a professional manner, in communicating with guests, community, press & media
Solid understanding of needs of luxury traveler and ability to provide related services, activities and amenities to enhance the overall experience at OVI.
Possesses a high degree of imagination and flexibility to produce the best possible outcome in any given situation with regard to guest and associate experiences
Polished, professional and welcoming demeanor. Professional telephone etiquette
Proficiency in Forbes 5 Star Standards.
Reading, writing and oral proficiency in the English Language.
Ability to be certified in CPR/First Aid
Ability to work outdoors in varying weather conditions
Aggressively hospitable
Ability to retain valid information
Interest in constant learning
Exceptional presentation skills
Ability to follow a scripted tour
Ability to perform basic arithmetic.
Exceptional communication skills both written and verbal.
Ability to prioritize and organize work assignments.
Computer proficiency in MS Office (Word and Excel).
Ability to work cohesively as part of a team.
Ability to thrive in a fast paced environment.
Ability to focus attention to detail.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Desirable:
Ability to communicate in a second language.
Experience in hospitality industry in a similar position.
Experience with Reservations systems or programs, Opera & Resort Suites preferred.
Previous experience as tour guide
Knowledge of local attractions, services and suppliers/vendors.
High level of physical fitness
Participation in most local activities
Essential Job Functions – Experience Facilitator (primary):
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Responsible to teach or lead a variety of activities in a manner that is inclusive and engaging to all attendees.
Assist with the planning of special events for groups or families as the opportunity arises
Responsible to offer tours of the Artist Cottage and explanations of the unique facility and programming contained therein
Participate in the research and proposal of supplies and equipment needed to sustain such programs
Attend required resort mandatory meetings.
Responsible to protect the environment of both the Artist’s Cottage & Apothecary to maintain safety and security throughout
Execute Beekeeping and Honey Tasting Tours by providing informative presentations, Q&A and honey tasting
Bike Tours with areas of interest - art, food, history while maintaining a comfortable pace on bike for all guests in attendance.
These tours should be interactive and interesting while using provided script
Maintain the comfort and interest of all guests on tour in accordance with Forbes 5 Star Standards
Provide guests with extensive property and local knowledge
The ability to consistently learn and retain new information
Accurately post charges to guest rooms or proper PM accounts.
Determine guest needs and demonstrate resourcefulness in providing solutions.
Maintain resort knowledge of outlets, events, room locations etc.
Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
For almost 100 years, Ojai Valley Inn has been a sophisticated escape with the feel of a private country estate. Discerning travelers and groups have come here to relax and rejuvenate in an atmosphere of casual elegance, and to enjoy the quiet peace of the scenic Ojai Valley that has always been a special kind of Shangri-La. Learn more about the 5 Diamond Ojai Valley Inn on our website, www.ojaivalleyinn.com Connect with us on social media: Facebook: www.facebook.com/OjaiValleyInn Instagram, Twitter, Pinterest, Vimeo and Google+: @ojaivalleyinn
Offices: 905 Country Club Rd, Ojai, CA 93023, US
For almost 100 years, Ojai Valley Inn has been a sophisticated escape with the feel of a private country estate. Discerning travelers and groups have come here to relax and rejuvenate in an atmosphere of casual elegance, and to enjoy the quiet peace of the scenic Ojai Valley that has always been a special kind of Shangri-La. Learn more about the 5 Diamond Ojai Valley Inn on our website, www.ojaivalleyinn.com Connect with us on social media: Facebook: www.facebook.com/OjaiValleyInn Instagram, Twitter, Pinterest, Vimeo and Google+: @ojaivalleyinn
Offices: 905 Country Club Rd, Ojai, CA 93023, US
