Ojai, California, United States · On-site
The F&B Pool Supervisor is primarily responsible for the smooth functioning and service aspect of a full service pool restaurant. This individual leads a team of F&B associates in delivering the highest caliber of luxury…
Skills: Leadership, Staff training, Food and beverage service, Guest relations, Conflict resolution
Ojai, California, United States · On-site
Provide administrative support to the Human Resources team with day to day operations specific to the areas of data and file management which includes data entry, maintaining associate files and HRIS system. Assist with …
Skills: Data entry, HRIS management, Recruitment, Employee relations, Benefits administration
Ojai, California, United States · On-site
The Busser is responsible for providing exemplary service in the Ojai Valley Inn Restaurants. Duties include; clearing and resetting dining tables, refreshing drinks, and responsible for set up and break down of the rest…
Skills: Customer Service, Communication, Teamwork, Attention To Detail, Problem Solving
Ojai, California, United States · On-site
The Housekeeping Floor Supervisor is responsible for providing Forbes Five Star service with attention to detail, quality, and consistency. This individual assists in monitoring the performance of Room Attendants, House …
Skills: Housekeeping supervision, Team leadership, Staff training, Quality assurance, Guest service
Ojai, California, United States · On-site
The Oak Server is responsible for providing exemplary service at the Ojai Valley Inn specifically surrounding the Oak Restaurant. Duties include; host/welcoming guests and seating, taking drink and food orders, wine serv…
Skills: Customer Service, Fine Dining, Wine Service, Food And Beverage Service, POS Systems
Ojai, California, United States · On-site
The Busser is responsible for providing exemplary service at The Oak. Duties include; initial greeting of table, water presentation, bread service, clearing and resetting dining tables, refreshing drinks, and responsible…
Skills: Food & beverage service, Customer service, Table setting, Communication, Teamwork
Ojai, California, United States · On-site
The Spa Front Desk Agent is involved in all aspects of the Spa operation of the Ojai Valley Inn and Spa for the purposes of providing exceptional guest service: advocating the Spa experience and treatments, creating and …
Skills: Guest service, Appointment scheduling, Conflict resolution, Telephone etiquette, Point of sale
Ojai, California, United States · On-site
The Pastry Cook 3 assists the culinary team in providing luxury standards of service and cooking to guests while practicing OVI policies and procedures.. Pastry cooks prepare baked goods and sweets for breakfast, lunch a…
Skills: Pastry preparation, Baking, Food safety, Sanitation, Recipe adherence
Ojai, California, United States · On-site
The Line Cook 2 assists the culinary team in providing Five Diamond standards of service and cooking to guests while practicing OVI policies and procedures. Prepares and cooks food with attention to cleanliness and sanit…
Skills: Culinary techniques, Food safety, Sanitation, Station setup, Quality control
Ojai, California, United States · On-site
The Busser is responsible for providing exemplary service in the Ojai Valley Inn Restaurants. Duties include; clearing and resetting dining tables, refreshing drinks, and responsible for set up and break down of the rest…
Skills: Customer service, Communication, Teamwork, Attention to detail, Problem solving
Ojai, California, United States · On-site
The Cashier is primarily responsible for the smooth functioning and service aspect of a full service coffee shop, and retail market in a fast pace grab-n-go setting. Libbey’s Market is a high volume dining outlet f…
Skills: Customer service, Communication skills, Cash handling, Menu knowledge, Multi-tasking
Ojai, California, United States · On-site
The Housekeeping Floor Supervisor is responsible for providing Forbes Five Star service with attention to detail, quality, and consistency. This individual assists in monitoring the performance of Room Attendants, House …
Skills: Housekeeping supervision, Team leadership, Staff training, Quality assurance, Guest service
Ojai, California, United States · On-site
Responsible for floral arrangements in the following areas: guest outlets, select suites, Casa Elar estate and banquet/group centerpieces for special events. Will calculate costs of arrangements, purchase and process flo…
Skills: Floral arrangement, Creative design, Plant care, Budgeting, Purchasing
Ojai, California, United States · On-site
The Pool Attendant is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing dri…
Skills: Customer service, Communication, Teamwork, Attention to detail, Problem solving
Ojai, California, United States · On-site
The Valet Attendant provides assistance with guest needs, hotel needs and department needs. Provides service to our guests at a consistent level in accordance with the Ojai Valley Inn standards and regulations. Ensures t…
Skills: Valet services, Customer service, Vehicle handling, Communication, Mathematical computations
Ojai, California, United States · On-site
QUALIFICATION REQUIREMENTS: ESSENTIAL: Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to satisfac…
Skills: Customer Service, Communication, Interpersonal Skills, Problem Solving, Attention To Detail
Ojai, California, United States · On-site
Responsible for providing the highest standards of service to the guests, proper maintenance of dining rooms and equipment, correct ringing of orders to insure correct billing of guests, and breakdown/reset of dining roo…
Skills: Upscale Restaurant Service, Micros POS System, Wine Service, Menu Memorization, Communication Skills
Ojai, California, United States · On-site
The Bartender is primarily responsible for the smooth functioning and service aspect of a full service bar in an elegant restaurant setting. The restaurants are a high volume dining outlet. The Bartender is responsible f…
Skills: Mixology, Guest Relations, POS Systems, Cash Handling, Wine Knowledge
Ojai, California, United States · On-site
The Host/ess is responsible for providing exemplary service. This individual acts not only as a host/ess, but also attends to guest services and the upkeep of cleanliness of the host stand and entrance. With a very high …
Skills: Guest Relations, Reservation Management, Customer Service, Communication Skills, Teamwork
Ojai, California, United States · On-site
The Pool Attendant is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing dri…
Skills: Customer Service, Guest Relations, Teamwork, Communication Skills, Time Management
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The supervisor is responsible for the smooth operation of the pool restaurant, leading a team to deliver luxury service while maintaining cleanliness and safety standards. They also handle staff scheduling, training, inventory management, and guest issue resolution.
Candidates must have at least two years of experience as a lead server or supervisor in an upscale establishment. Proficiency in English, strong leadership abilities, and knowledge of food and beverage service etiquette are required.
The F&B Pool Supervisor is primarily responsible for the smooth functioning and service aspect of a full service pool restaurant. This individual leads a team of F&B associates in delivering the highest caliber of luxury service to guests. Leads by example in creating a professional atmosphere that is inviting for guests, promoting and enhancing the dining experience. Conducts new hire and continuing education training. Oversees scheduling based on business. Consistently performs serving and bussing duties. Ensures all areas remain clean, guest ready and well stocked. Handles guest issues, bringing them to a satisfactory resolution. Observes safety standards at the restaurant and performs necessary functions to promote accident prevention.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Essential:
Minimum two (2) years prior experience as a lead server and/or Supervisor in an upscale establishment or in a leadership position.
Fluency in the English language.
Thorough knowledge of proper service.
Experience training food & beverage service staff in food and beverage and proper service etiquette.
Proven ability to lead and motivate a team.
Experience with guest service in a fast paced environment.
High energy, flexible and adaptable.
Professional appearance and demeanor, positive attitude and excellent communication ability.
Ability to provide service efficiently while conveying a warm and friendly demeanor.
Track record exhibits the ability anticipate guest needs.
Ability to remember orders with accuracy.
Ability to memorize menu and drink items.
Experience with Food & Beverage Point-of-Sale Systems.
Must posses a valid drivers license.
Desirable:
Fluency in a foreign language
Supervisory or Supervisorial training or experience.
Experience in hospitality/restaurant industry in similar position.
TIPS certification.
CPR certification.
ServSafe certification.
Previous guest relations training.
Experience with Micros POS.
ESSENTIAL JOB FUNCTIONS:
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
Provide instruction, support and communication to staff as needed to ensure complete guest satisfaction and attention to detail.
Ensure compliance with Forbes Five Star service standards.
Ensuring sequence of service for each position is being followed.
Exhibit a “hands on” approach to training by working along side associates.
Regularly perform duties such as serving food and drink, bussing.
Observe daily conditions of all physical facilities and equipment at all pool areas; make corrections and improvements where appropriate or recommend adjustments to supervisor.
Organize and orchestrate last minute changes and details to functions.
Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
Assist Management in aspects of the Food & Beverage operation including:
Controlling costs
Maintaining par and inventory levels
Requisition and distribution of products
Produce schedules for restaurant staff to ensure proper coverage based on the forecast and business levels.
Observe performance and proactively coach, counsel and discipline associates.
Constantly monitor staff’s grooming, demeanor and professionalism to ensure compliance with both OVI&S and Five Diamond Standards.
Handle guest complaints or concerns.
Recognize and address potentially intoxicated, disruptive or undesirable guests.
Service VIP areas (i.e. cabanas) and ensure delivery and presentation of the applicable amenities.
Engage with guests and create a lively, enjoyable atmosphere while exhibiting professionalism, attentiveness and exemplary service.
For almost 100 years, Ojai Valley Inn has been a sophisticated escape with the feel of a private country estate. Discerning travelers and groups have come here to relax and rejuvenate in an atmosphere of casual elegance, and to enjoy the quiet peace of the scenic Ojai Valley that has always been a special kind of Shangri-La. Learn more about the 5 Diamond Ojai Valley Inn on our website, www.ojaivalleyinn.com Connect with us on social media: Facebook: www.facebook.com/OjaiValleyInn Instagram, Twitter, Pinterest, Vimeo and Google+: @ojaivalleyinn
Offices: 905 Country Club Rd, Ojai, CA 93023, US
For almost 100 years, Ojai Valley Inn has been a sophisticated escape with the feel of a private country estate. Discerning travelers and groups have come here to relax and rejuvenate in an atmosphere of casual elegance, and to enjoy the quiet peace of the scenic Ojai Valley that has always been a special kind of Shangri-La. Learn more about the 5 Diamond Ojai Valley Inn on our website, www.ojaivalleyinn.com Connect with us on social media: Facebook: www.facebook.com/OjaiValleyInn Instagram, Twitter, Pinterest, Vimeo and Google+: @ojaivalleyinn
Offices: 905 Country Club Rd, Ojai, CA 93023, US
