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Other
Posted 19h ago
~40 hrs/week
Responsibilities
The IT Service Desk Analyst acts as the first point of contact for global users, managing incidents and service requests across various channels. They are responsible for providing hardware and software support while ensuring all service desk procedures and measurements are met.
Requirements
Candidates must have at least 2 years of experience in a similar role and proficiency with Microsoft Office 365, Windows 11, and iOS. Strong analytical, communication, and organizational skills are required, along with a commitment to ongoing professional study.
Full job description
IT Service Desk Analyst
Department: IT
Employment Type: Permanent
Location: Jersey
Description
Reporting to the European IT Service Desk Manager, this position will contribute to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.
Key Responsibilities
First point of contact for support from Global users via various channels (email, call or ticket)
Provide excellent customer service, with every interaction, striving to exceed client and business expectations
Take ownership of recorded Incidents and Service requests; tracking the progress and follow-up with the user to ensure they are satisfied with the resolution
Manage all support in accordance with the Service Desk processes and procedures as well as ensuring all service led measurements are met
Complete daily operational tasks as well as any ad-hoc support to setting up meeting rooms, both on and off site, for telephone/video conferencing
Provide Hardware and Software support, both locally and remotely for all Ogier Jurisdictions and escalate appropriately
Ensure that the IT Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
Liaise with the wider IT & Change Support Team regarding outstanding calls and managing customer expectations
Skills, Knowledge and Expertise
A minimum of 2 years' experience in a similar role
Experience and understanding of Microsoft Office 365, Windows 11 and iOS Operating Systems
Proficient with or able to quickly learn to use a broad array of networking systems hardware/software
Self-motivated and able to work in a fast-paced environment with the ability to think and act independently
Ability to maintain a high standard of customer service within a busy Service Desk environment
Detailed analytical and problem-solving skills, with an interest in technology
Confident collaboration, communication, and interpersonal skills - the role involves engaging with our Ogier business users across all Jurisdictions and in a range of roles within the organisation, including IT SME's
Strong organizational skills with the ability to multi-task, manage time effectively, and handle tight deadlines with priorities
Commitment to on-going professional study and examinations is essential to succeed in this role
Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application
Related keywords
IT Service DeskIncident ManagementService RequestsMicrosoft Office 365Windows 11iOSNetworkingHardwareSoftwareTechnical SupportCustomer ServiceTroubleshootingVideo ConferencingIT ProceduresAnalytical SkillsProblem-solving
Ogier is an international professional services firm with the knowledge and expertise to handle the most demanding and complex transactions and provide expert, efficient and cost effective services. We have three divisions:
Legal: practical advice on a unique combination of six laws: BVI, Cayman, Guernsey, Irish, Jersey and Luxembourg
Corporate and Fiduciary: integrated legal and corporate administration services
Consulting: independent, proactive guidance for regulatory compliance
Covering the Asian, European and US timezones, our network of locations also includes Beijing, Dubai, Hong Kong, London, Shanghai, Singapore, and Tokyo.
Privacy policy: http://www.ogier.com/privacy-policy
Offices: 44 Esplanade,, St Helier, Jersey JE4 9WG, GB · 100 Bishopsgate, 19th Floor, London City, London EC2N 4AG, GB · Redwood House, St Julian's Avenue, St Peter Port, Guernsey GY1 1WA, GG · 89 Nexus Way, Camana Bay, Grand Cayman, Cayman Islands KY1-9007, KY · 11th Floor Central Tower, 28 Queen's Road Central, Central, Hong Kong, HK
Banking and FinanceDispute ResolutionInvestment FundsRegulatoryTaxCorporatePrivate WealthCorporate AdministrationRegulatory ConsultingPrivate Equity
Ogier is an international professional services firm with the knowledge and expertise to handle the most demanding and complex transactions and provide expert, efficient and cost effective services. We have three divisions:
Legal: practical advice on a unique combination of six laws: BVI, Cayman, Guernsey, Irish, Jersey and Luxembourg
Corporate and Fiduciary: integrated legal and corporate administration services
Consulting: independent, proactive guidance for regulatory compliance
Covering the Asian, European and US timezones, our network of locations also includes Beijing, Dubai, Hong Kong, London, Shanghai, Singapore, and Tokyo.
Privacy policy: http://www.ogier.com/privacy-policy
Offices: 44 Esplanade,, St Helier, Jersey JE4 9WG, GB · 100 Bishopsgate, 19th Floor, London City, London EC2N 4AG, GB · Redwood House, St Julian's Avenue, St Peter Port, Guernsey GY1 1WA, GG · 89 Nexus Way, Camana Bay, Grand Cayman, Cayman Islands KY1-9007, KY · 11th Floor Central Tower, 28 Queen's Road Central, Central, Hong Kong, HK
Banking and FinanceDispute ResolutionInvestment FundsRegulatoryTaxCorporatePrivate WealthCorporate AdministrationRegulatory ConsultingPrivate Equity