\n What you'll do... ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. 💡 Solving problems like a pro. Whether it’s a billing query, …
Skills: Customer Service, Problem Solving, Complaint Handling, Communication, Empathy
Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations…
Skills: Customer Service, Problem Solving, Complaint Handling, Communication, Empathy
Chi siamo Il sistema energetico funziona meglio quando le persone possono farne parte. In Octopus Energy lo facciamo già ogni giorno: rendiamo l'energia più equa, pulita e accessibile grazie alla tecnologia. Presenti in …
Skills: Customer Service, Problem Solving, Empathy, Active Listening, Communication Skills
Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transi…
🌍 Revolucionamos la energía para cambiar el mundo En Octopus Energy, no somos una eléctrica tradicional. Somos un equipo de personas apasionadas que trabaja cada día para hacer que la energía sea 100% renovable, accesib…
(Senior) Specialist Energy Market Communication & Balancing (m/w/d)
Munich, Bavaria, Germany · Hybrid
Mid level$100M raised
Wir sind nicht der lokale Stromanbieter um die Ecke. Wir sind das globale EnerTech-Unternehmen, das den Energiemarkt revolutionieren wird. Wir haben kein geringeres Ziel, als die global benötigte Energie 100% nachhaltig …
Skills: Balancing Group Management, Market Communication, Data Analysis, Process Automation, KPI Development
Chi siamo Il sistema energetico funziona meglio quando le persone possono farne parte. In Octopus Energy lo facciamo già ogni giorno: rendiamo l'energia più equa, pulita e accessibile grazie alla tecnologia. Presenti in …
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Octopus Energy is on a mission to make the world's energy fairer, cleaner and better. In nine years we've become the UK's largest energy supplier - but we're not like the rest. Out of 650,000+ reviews, 89% of customers r…
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🌍 Revolucionamos la energía para cambiar el mundo En Octopus Energy, no somos una eléctrica tradicional. Somos un equipo de personas apasionadas que trabaja cada día para hacer que la energía sea 100% renovable, accesib…
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Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations…
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🌍 We’re Revolutionizing Energy to Change the World At Octopus Energy, we’re not your typical utility company. We’re a team of passionate people working every day to make energy 100% renewable, accessible, and fair for e…
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Reutlingen, Baden-Württemberg, Germany · On-site
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Mid level$100M raised
Wir sind ein globales EnerTech-Unternehmen, das mit innovativen Wärmepumpen-Komplettlösungen die Energiewende vorantreibt. Seit 2022 installieren wir diese nachhaltige Technologie mit eigenen Fachkräften und setzen damit…
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Wir sind ein globales EnerTech-Unternehmen, das mit innovativen Wärmepumpen-Komplettlösungen die Energiewende vorantreibt. Seit 2022 installieren wir diese nachhaltige Technologie mit eigenen Fachkräften und setzen damit…
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Wir sind ein globales EnerTech-Unternehmen, das mit innovativen Wärmepumpen-Komplettlösungen die Energiewende vorantreibt. Seit 2022 installieren wir diese nachhaltige Technologie mit eigenen Fachkräften und setzen damit…
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Promoter*in / POS-Promoter*in (m/w/d) für grüne Energie, die Geld spart
Osnabrück, Lower Saxony, Germany · On-site
$3k–$4k/mo
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Kurz vorweg, ehrlich: Das hier ist ein Sales-Job an einem Stand im Einkaufscenter, mit einem festen Vertrag und einer echten Provision, die deine Leistung wirklich wertschätzt. Wenn du schon Erfahrung auf der Fläche hast…
Servicetechniker Wärmepumpe / Anlagenmechaniker SHK (m/w/d) - Region Aschaffenburg
Aschaffenburg, Bavaria, Germany · On-site
$4k–$6k/mo
Mid level$150M raised
Schluss mit "Handwerk von gestern". Hol dir das Paket, das du verdienst: 💰 Top-Gehalt: Verdiene durch ein hohes Fixum und Installationsbonus bis zu 7.000 € Brutto/Monat. 📈 Aktienoptionen: Aktien für dich geschenkt! Akt…
Wir sind nicht der lokale Stromanbieter um die Ecke. Wir sind das globale EnerTech-Unternehmen, das den Energiemarkt revolutionieren wird. Wir haben kein geringeres Ziel, als die global benötigte Energie 100% nachhaltig …
Skills: Contract Negotiation, Legal Drafting, German Private Business Law, European Business Law, Compliance
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Full-time
Posted 49d ago
~40 hrs/week
Responsibilities
Provide end-to-end customer support by resolving billing, meter, and tariff queries without relying on scripts. Handle complex energy conundrums and complaints while advising customers on greener energy choices.
Requirements
Seeking empathetic individuals passionate about great customer service and environmental sustainability. Candidates must be able to handle challenging calls, embrace change, and support vulnerable customers.
Full job description
\nWhat you'll do...
⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
The types of people we would love to hear from are those that are...
⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
Offices: 1 Upper James Street, London, England W1F 9DE, GB
We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
Offices: 1 Upper James Street, London, England W1F 9DE, GB