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Full-time
bachelor degree
Posted 51d ago
Apply by Jul 4
~40 hrs/week
Responsibilities
Provide internal and external support for the Salesforce platform and digital customer-facing tools, including troubleshooting and incident management. Responsible for training super users, conducting UAT, and managing stakeholder communications regarding platform changes.
Requirements
Requires a bachelor's degree and proficiency in Salesforce, with preferred experience in ServiceNow, JIRA, and PowerBI. Candidates must be fluent in English and either Portuguese or Spanish, with a strong background in user support via ticketing systems.
Full job description
Interested in a career that matters?
At Novonesis, we are driven by the power of biology to create sustainable solutions that benefit people, nature, and the planet.
The Role & Your Impact
Internal support of the Salesforce platform incl. trouble shooting and root cause analysis (access, incidents, change requests);
External support of digital customer facing tools (access, incidents, change requests);
Communication to internal and external users on changes and incidents in collaboration with stakeholders in CxT;
Training of Salesforce super users;
Project support;
Stakeholder management ;
Data analysis and dashboarding;
Conduct user acceptance testing (UAT) and collect feedback.
What you'll need to be successful in this role:
Bachelor Degree in IT or related areas
Fluent in English and Portuguese or Spanish, both written and spoken
Experience in supporting user through ticketing system is preferred.
Experience with communicating with both internal and external users on changes and incidents is required.
Relevant bachelor’s degree and a strong interest in information technology and business processes.
Salesforce experience (needed)
ServiceNow experience (preferred)
JIRA experience (preferred)
Good analytical skills and knowledge of Salesforce reporting elements & PowerBI (preferred)
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
Related keywords
SalesforceServiceNowJIRAPowerBIUATRoot Cause AnalysisTicketing SystemDashboardingCxTBiosolutionsInformation TechnologyBusiness ProcessesData AnalysisIncident ManagementChange Requests
At Novonesis, we believe solutions rooted in biology are key to tackling the challenges our world faces.
Enzymes, functional proteins and microorganisms are our planet's tiniest, yet mightiest agents of change. When we leverage their power with science, we create biosolutions that transform the way we all produce, consume and live.
Today, we are 10,000 people worldwide whose expertise spans more than 30 different industries. All around the world our biosolutions already create value for thousands of customers and benefit the planet. Our solutions enable feeding and fueling the world more sustainably, from healthy and sustainable nutrition to biofuel. Biosolutions also reduce the use of fossil-based resources, chemicals, energy and water. And this is just the beginning. The potential is almost endless.
The time for biosolutions is now. And by working closely with our partners and customers, we will continue to challenge conventional thinking and transform business with biology. Together, we will create the change our world needs.
Let’s better our world with biology.
At Novonesis, we believe solutions rooted in biology are key to tackling the challenges our world faces.
Enzymes, functional proteins and microorganisms are our planet's tiniest, yet mightiest agents of change. When we leverage their power with science, we create biosolutions that transform the way we all produce, consume and live.
Today, we are 10,000 people worldwide whose expertise spans more than 30 different industries. All around the world our biosolutions already create value for thousands of customers and benefit the planet. Our solutions enable feeding and fueling the world more sustainably, from healthy and sustainable nutrition to biofuel. Biosolutions also reduce the use of fossil-based resources, chemicals, energy and water. And this is just the beginning. The potential is almost endless.
The time for biosolutions is now. And by working closely with our partners and customers, we will continue to challenge conventional thinking and transform business with biology. Together, we will create the change our world needs.
Let’s better our world with biology.