About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: First Line Support, System Monitoring, Payment Systems, Technical Troubleshooting, Jira
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: Financial Technology, Payments, Management, Problem Solving, Collaboration
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: Customer Support, Complaint Resolution, Call Handling, Jira, First Line Support
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: Financial Technology, Payments, Risk Solutions, Data Analysis
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: Financial Technology, Payments, Risk Solutions, Data Analysis
Responsible for overseeing the day– to – day activities related to credit card operations and ensure all customers’ requests are fulfilled efficiently. Handle staff queries & client’s complaints in adequate proper time m…
Skills: Credit Card Operations, Team Management, Card Management System, Client Relationship Management, Problem Solving
Field Sales Officers who directly interact with customers, generate leads, and close deals. They are responsible for driving revenue by meeting individual sales targets and are the first point of contact with clients.
Skills: Lead Generation, Closing Deals, Negotiation, Presentation Skills, Interpersonal Skills
About Us Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt, …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: Portfolio Management, Relationship Management, Data Analysis, Customer Retention, Upselling
The Senior Business Analyst will play a critical role in driving business improvements and digital innovations within (the card payments sector, Acquiring Sector, new banking services/features). He will work closely with…
Skills: Business Analysis, Card Payment Systems, Stakeholder Management, Analytical Thinking, Problem Solving
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Senior+$30M raised
About Us: Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Eg…
Skills: Data Architecture, Data Governance, Cloud Native Data Tools, ETL, Data Lake
Managing and maintain Authorization switch (TWO), TW-FIMI, Internet banking, and API Services. Manage data integration between TWO and other systems. Manage and comply with PCI-DSS, Card production, and Pin security Auth…
About Us Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt a…
Skills: Payment Switching, Transaction Processing, Card Payment Ecosystems, ISO 8583, API Integration
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt …
Skills: English Language, Database Concepts, SQL, PL/SQL, Microsoft .NET Framework
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Full-time
Posted 27d ago
Apply by Jul 21
~40 hrs/week
Responsibilities
Provide first-line IT support and 24/7 monitoring of payment systems and live environments to ensure service availability. Handle incident reporting, ticket dispatching via Jira, and coordination with second-level support for technical resolutions.
Requirements
Candidates must be able to monitor various payment gateways and system devices while analyzing online traffic failures. Proficiency in using Jira for ticketing and the ability to communicate technical issues to internal teams and external clients is required.
Full job description
About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description: Service desk sectionis formed under the IT Department. The mission of this section is to monitor & handle in cooperation with the concerning departments the issuer & acquirer systems malfunctions in an effective manner to ensure service operation Availability.
Responsibilities: First line support for IT- Departments.
Support & monitor Live Environment 24/7.
Monitoring different payment systems (visa / MC / AMEX / Diners / CUP) and local gateways like 123.
Reporting any Disconnections, Errors or Alerts Internally to the concerned teams & externally to the concerned client’s contacts.
Maintaining accurate information for all Teams as the severity of Interface’s Problems affects the Online Traffic Directly.
Reporting any Failure in Online Traffic (All Types of Transactions) to the Online Team and the concerned clients.
Supporting the Online & ATM Teams in analyzing & investigating any problem on the Transactions Online Traffic.
Permanent Following up & reporting any Strange or Abnormal Events that have a direct impact on the Authorization Process.
Monitoring Online Service Units like Batch processor, refresh unit & Crypto servers.
Monitoring the Loading of the received balance files.
Monitor system devices to ensure its availability for internal and external users.
Receive requests from internal and external users over the Jira ticketing system/mail or phone.
Provide technical support and solutions required by internal and external users.
Coordinate with the second level of support to reach proper solutions for technical issues.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials.
We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines:
• That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline.
• Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
Offices: Dubai, United Arab Emirates, AE
Card AcceptanceAuthorization and ProcessingATM Management and MonitoringMerchant AcquiringConsumer Finance ServicesPoint-of-sale (POS)Merchant Settlement and Chargeback ServicesDynamic Currency ConversionE-commerce servicesLoyalty Programme
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials.
We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines:
• That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline.
• Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
Offices: Dubai, United Arab Emirates, AE
Card AcceptanceAuthorization and ProcessingATM Management and MonitoringMerchant AcquiringConsumer Finance ServicesPoint-of-sale (POS)Merchant Settlement and Chargeback ServicesDynamic Currency ConversionE-commerce servicesLoyalty Programme