Raleigh, North Carolina, United States · On-site
Job DetailsJob Location: Raleigh, NC 27604Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Business TravelAbout Us Established in 1993, ncgCARE is the proud parent of a diverse network of seve…
Skills: Program management, Behavioral healthcare, Referral management, Clinical supervision, Case management
Gastonia, North Carolina, United States · On-site
$58k–$78k/yr
Job DetailsJob Location: Gastonia, NC 28054Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $57,806.91 - $77,904.00 Salary/yearTravel Percentage: Business TravelAbout Us Since 2003, we've been assist…
Skills: Case Management, Individual Therapy, Family Therapy, Crisis Intervention, Person-Centered Planning
Manassas, Virginia, United States · On-site
$52k–$73k/yr
Job DetailsJob Location: Manassas, VA 20110Position Type: Full-Time or Part-TimeEducation Level: Bachelor's DegreeSalary Range: $51,993.00 - $73,494.00Travel Percentage: Business TravelAbout Us National Counseling Group …
Skills: Case Management, Crisis Intervention, Individualized Service Planning, Trauma-Informed Counseling, Individual Therapy
North Charleston, South Carolina, United States · On-site
$52k–$73k/yr
Job DetailsJob Location: Charleston, SC 29406Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $51,993.00 - $73,494.00 Salary/yearTravel Percentage: Local TravelAbout Us Grace Harbour is a private o…
Skills: Individual Therapy, Couples Therapy, Family Therapy, Group Therapy, Multisystemic Therapy
Wilson, North Carolina, United States · On-site
$54k–$73k/yr
Job DetailsJob Location: Wilson, NC 27893Position Type: Full-Time or Part-TimeSalary Range: $54,373.00 - $73,494.00 Salary/yearTravel Percentage: NoneAbout Us Since 2003, we've been assisting children, families and adult…
Skills: Clinical assessments, Individual therapy, Family therapy, Crisis support, Service coordination
Durham, North Carolina, United States · On-site
$48k–$61k/yr
Job DetailsJob Location: Durham, NC 27707Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $47,650.00 - $61,187.00 Salary/yearTravel Percentage: Local TravelAbout Us Since 2003, we've been assisting c…
Skills: Behavioral health, Crisis intervention, Service coordination, Psycho-educational activities, Rehabilitative skills
Supply, North Carolina, United States · On-site
$21/hr–$27/hr
Job DetailsJob Location: Supply, NC 28462Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $21.76 - $27.95 HourlyTravel Percentage: Business TravelAbout Us Since 2003, we've been assisting children,…
Skills: Behavioral health, Crisis intervention, Case management, Substance abuse counseling, Mental health support
Durham, North Carolina, United States · On-site
$17/hr–$22/hr
Job DetailsJob Location: Durham, NC 27707Position Type: Full TimeEducation Level: High School or High School EquivalentSalary Range: $17.33 - $22.25 HourlyTravel Percentage: Local TravelAbout Us Since 2003, we've been as…
Skills: Peer Support, Client Advocacy, Case Management, Crisis Intervention, Clinical Documentation
Rio, Virginia, United States · On-site
$52k–$73k/yr
Job DetailsLevel: ExperiencedJob Location: Charlottesville, VA 22901Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $51,993.00 - $73,494.00Travel Percentage: Local TravelAbout Us National Counseling…
Skills: Multisystemic Therapy, Clinical Documentation, Family Therapy, Group Therapy, Treatment Planning
Fayetteville, North Carolina, United States · On-site
$48k–$73k/yr
Job DetailsLevel: EntryJob Location: Fayetteville, NC 28301Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $47,649.66 - $73,494.47 Salary/yearTravel Percentage: Business Travel Come join a dynamic t…
Skills: Family Therapy, Individual Therapy, Group Therapy, Crisis Intervention, Case Management
Robbinsville, North Carolina, United States · On-site
$15/hr
Job DetailsLevel: EntryJob Location: Robbinsville, NC 28771Position Type: Full-Time or Part-TimeEducation Level: High School or High School EquivalentSalary Range: $15.00 HourlyTravel Percentage: Local TravelJob Shift: D…
Skills: Patient Care, Behavior Modification, Positive Reinforcement, Documentation, Communication Skills
Murphy, North Carolina, United States · On-site
$15/hr
Job DetailsLevel: EntryJob Location: Murphy, NC 28906Position Type: Full TimeEducation Level: High School or High School EquivalentSalary Range: $15.00 HourlyTravel Percentage: Local TravelJob Shift: Day ShiftJob Categor…
Skills: Direct Support, Behavior Modification, Patient Care, Documentation, Communication Skills
Durham, North Carolina, United States · On-site
$36k–$46k/yr
Job DetailsLevel: EntryJob Location: Durham, NC 27707Position Type: Full TimeEducation Level: High School or High School EquivalentSalary Range: $36,044.00 - $46,284.00Travel Percentage: Client TransportAbout Us Since 20…
Skills: Peer support, Service coordination, Clinical documentation, Case management, Advocacy
Durham, North Carolina, United States · On-site
$61k–$83k/yr
Job DetailsJob Location: Durham, NC 27707Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $61,449.36 - $83,441.52 Salary/yearTravel Percentage: Local TravelAbout Us Since 2003, we've been assisting c…
Skills: Clinical Supervision, Crisis Assessment, Psychotherapy, Case Consultation, Person-Centered Planning
Durham, North Carolina, United States · On-site
Job DetailsJob Location: Durham, NC 27707Position Type: Full TimeTravel Percentage: Business TravelQualifications
Skills: Supervision, Targeted Case Management
Waynesville, North Carolina, United States · On-site
$19/hr–$24/hr
Job DetailsLevel: ExperiencedJob Location: Waynesville, NC 28786Position Type: Full TimeEducation Level: High School or High School EquivalentSalary Range: $19.10 - $24.53 HourlyTravel Percentage: Local TravelAbout Us Ap…
Skills: Discharge Planning, Case Coordination, Client Assessment, Crisis Intervention, Resource Coordination
Kinston, North Carolina, United States · On-site
$54k–$73k/yr
Job DetailsJob Location: Kinston, NC 28501Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $54,373.00 - $73,494.00 Salary/yearTravel Percentage: Local TravelAbout Us Since 2003, we've been assisting …
Skills: Individual Counseling, Psychotherapy, Crisis Intervention, Symptom Management, Substance Abuse Treatment
Newnan, Georgia, United States · On-site
$52k–$73k/yr
Job DetailsJob Location: Newnan, GA 30263Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $51,993.00 - $73,494.00 Salary/yearTravel Percentage: Local TravelAbout Us Grace Harbour is a private outpati…
Skills: Functional Family Therapy, Individual Therapy, Couples Therapy, Family Therapy, Group Therapy
Peachtree City, Georgia, United States · On-site
$52k–$73k/yr
Job DetailsJob Location: Peachtree City, GA 30269Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $51,993.00 - $73,494.00 Salary/yearTravel Percentage: Local TravelAbout Us Grace Harbour is a private…
Skills: Individual Therapy, Couples Therapy, Family Therapy, Group Therapy, Crisis Intervention
Peachtree City, Georgia, United States · On-site
$52k–$73k/yr
Job DetailsJob Location: Peachtree City, GA 30269Position Type: Full TimeEducation Level: Master's DegreeSalary Range: $51,993.00 - $73,494.00 Salary/yearTravel Percentage: Local TravelAbout Us Grace Harbour is a private…
Skills: Multisystemic Therapy, Individual Therapy, Couples Therapy, Family Therapy, Group Therapy
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The ACT Program Manager oversees the client journey, including referrals, intakes, and discharges, while managing the referral pipeline to ensure timely engagement. They also provide operational oversight to regional ACT teams to ensure compliance, productivity, and transition fidelity.
Candidates must hold a Master's degree in a relevant field and possess a North Carolina mental health license such as LCSW or LCMHC. A minimum of 1–2 years of leadership or supervisory experience is preferred, along with knowledge of behavioral health systems and ACTT model standards.
Job DetailsJob Location: Raleigh, NC 27604Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Business TravelAbout Us
Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care.
Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.
We are seeking a ACT Program Manager who focuses on the client journey into and out of ACT services, with a critical emphasis on the referral pipeline. This role oversees referrals, intakes, and discharges, and manages the complex case team for admissions, referrals, and outreach purposes. A key responsibility is tracking referrals from the moment they are received until the team makes first contact, ensuring no client slips through the cracks. Within their assigned region, this manager also provides direct oversight to local ACT teams on access and transition fidelity. This position supports ACT teams in locations from Raleigh & Durham.
Oversees the client journey into and out of ACT services, ensuring smooth coordination of referrals, intakes, admissions, transitions, and discharges
Manages and monitors the ACT referral pipeline to ensure timely engagement, outreach, and follow-up from initial referral through first client contact
Supervises and coordinates complex case team functions related to admissions, referrals, transitions, and outreach efforts
Ensures no referrals or potential clients are lost in process gaps by maintaining oversight of referral tracking and engagement workflows
Provides direct operational oversight and support to assigned regional ACT teams related to access, intake processes, and transition fidelity
Monitors and supports team productivity, staffing alignment, scheduling, and overall operational efficiency within assigned regions
Oversees foundational operational structures to ensure compliance with administrative standards, staffing requirements, and operational expectations
This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.
Compensation
This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.
Placement within the range is based on licensure level, education, and experience.
What You Can expect
Lead and support the referral, intake, admission, and discharge process for ACT services.
Ensure clients are connected to services quickly by managing referrals and outreach efforts.
Work closely with ACT teams across Gastonia and Charlotte to improve access and transitions of care.
Help drive operational success by monitoring team workflows, productivity, and service coordination.
Responsibilities
Oversee referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience.
Manage the referral pipeline and track client engagement from referral through first contact.
Supervise and support teams responsible for admissions, outreach, and complex case coordination.
Monitor operations, staffing, and workflows to ensure efficient services and compliance with program standards.
QualificationsQualifications
Master’s degree in Human Services, Social Work, Psychology, Counseling, Nursing, Healthcare Administration, or a related field required
Mental health License in North Carolina (LCSW/A, LCMHC/A )
Minimum of 1–2 years of leadership, supervisory, or program coordination experience preferred
Knowledge of North Carolina behavioral health service definitions, Medicaid requirements, and community mental health systems preferred
Working knowledge of ACTT model expectations and familiarity with TMACT standards preferred
Ability to oversee operational workflows, referral management, staffing coordination, and productivity expectations
Strong organizational, communication, and problem-solving skills with ability to manage multiple priorities effectively
Experience working with interdisciplinary teams and coordinating care across providers and community stakeholders
Ability to review operational data, monitor compliance expectations, and support process improvement initiatives
Proficient in electronic health records (EHR), Microsoft Office, and operational reporting systems
Valid North Carolina driver’s license with acceptable driving record required
We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.
Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.
Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
Educational Assistance (your position, date of hire and years of service determine your eligibility)
Licensure Residency Program for Full-time Clinical Staff
We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.
ncgCARE is a leader in the provision of community-based mental health, outpatient services, treatment foster care and substance abuse services to individuals and families. ncgCARE's model of using highly educated, professional, and trained clinical staff is widely respected and recognized as a leader in the mental health field. Regardless if you know ncgCARE as a community partner, provider of services, or employer, ncgCARE always strives to be your very best partner of choice. Your CARE starts now! At ncgCARE, we create an inclusive culture designed to prevent discrimination against all regardless of race, gender identity, religion, ethnicity, age, sexual orientation, disability status, citizenship, or any other characteristics which makes each person unique. It fuels our commitment to CARE and connects us closer to our employees and the communities we serve. Our partners include: Appalachian Community Services, Carolina Outreach, Embrace Treatment Foster Care, Envision Counseling, Grace Harbour, National Counseling Group, and Starlight Behavioral Health.
Offices: 5540 Falmouth Street Suite 200, Richmond, VA 23230, US
ncgCARE is a leader in the provision of community-based mental health, outpatient services, treatment foster care and substance abuse services to individuals and families. ncgCARE's model of using highly educated, professional, and trained clinical staff is widely respected and recognized as a leader in the mental health field. Regardless if you know ncgCARE as a community partner, provider of services, or employer, ncgCARE always strives to be your very best partner of choice. Your CARE starts now! At ncgCARE, we create an inclusive culture designed to prevent discrimination against all regardless of race, gender identity, religion, ethnicity, age, sexual orientation, disability status, citizenship, or any other characteristics which makes each person unique. It fuels our commitment to CARE and connects us closer to our employees and the communities we serve. Our partners include: Appalachian Community Services, Carolina Outreach, Embrace Treatment Foster Care, Envision Counseling, Grace Harbour, National Counseling Group, and Starlight Behavioral Health.
Offices: 5540 Falmouth Street Suite 200, Richmond, VA 23230, US
