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Jobs at My IT Crew (Now Hiring) — 13 open

My IT Crew logoMy IT Crew

MSP Hardware Technician

New York, New York, United States · On-site

$50k–$60k/yr

Mid level

Title: Hardware Technician Location: Brooklyn, NY Department: Service Delivery Job Type: Full-Time Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew. At My IT Crew, we believe every team member d…

Skills: Hardware Troubleshooting, Inventory Management, Windows OS, Linux OS, Networking Basics

My IT Crew logoMy IT Crew

L2 Support Engineer - Philippines

City of Cebu, Cebu, Philippines · Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Windows Server, Active Directory, Group Policies, Microsoft 365, Hyper-V

My IT Crew logoMy IT Crew

Support Engineer (WFH) - Nigeria

Lagos, Lagos State, Nigeria · Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Microsoft 365, Windows Server, Active Directory, Group Policies, Hyper-V

My IT Crew logoMy IT Crew

Remote Systems Support Engineer – South Africa

Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Microsoft 365, Windows Server, Active Directory, Group Policies, Hyper-V

My IT Crew logoMy IT Crew

White Pod Support Engineer - Mexico

Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Windows Server, Active Directory, Group Policies, Microsoft 365, Hyper-V

My IT Crew logoMy IT Crew

Orange Pod Support Engineer - Colombia

Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Troubleshooting, Microsoft 365, Windows Server, Active Directory, Group Policies

My IT Crew logoMy IT Crew

Senior Solutions Architect

New York, New York, United States · Hybrid

Senior+

Location: Brooklyn, NY (Hybrid) Reports To: Director of Project Management About My IT Crew My IT Crew is a fast-growing MSP serving healthcare, multi-site organizations, and technology-dependent businesses. We're lookin…

Skills: Solutions Architecture, Infrastructure Design, Cloud Computing, Network Security, Technical Leadership

My IT Crew logoMy IT Crew

Client Success Executive

New York, New York, United States · Hybrid

$100k–$110k/yr

Senior

THE OPPORTUNITY At MYITCREW, we don't just serve clients — we partner with them. As a Client Success Executive, you'll be the strategic quarterback for your assigned accounts: the single point of accountability for relat…

Skills: Account Management, Client Success, Strategic Planning, Revenue Growth, Relationship Management

My IT Crew logoMy IT Crew

Remote IT Systems Specialist – South Africa

City of Johannesburg Metropolitan Municipality, Gauteng, South Africa · Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Microsoft 365, Windows Server, Active Directory, Group Policies, Hyper-V

My IT Crew logoMy IT Crew

Senior Infrastructure Project Engineer

New York, New York, United States · Remote OK

$100k/yr

Senior

Location: Brooklyn, NY/Remote Department: Project Team Reports to: Project Manager Job Summary: The Senior Infrastructure Project Engineer is responsible for designing, planning, and delivering complex IT projects that f…

Skills: Infrastructure Design, Project Planning, Network Engineering, Cloud Migration, Client Onboarding

My IT Crew logoMy IT Crew

Tier 2 Technical Support Engineer - NY

New York, New York, United States · On-site

$60k–$65k/yr

Mid level

PLEASE NOTE: The position hours are 9 am - 6 pm Eastern Standard Time (New York City time zone) Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the pla…

Skills: Windows 10/11, Microsoft 365, Azure AD, Active Directory, DNS & DHCP

My IT Crew logoMy IT Crew

Senior Systems Engineer (Remote)

New York, New York, United States · Remote OK

$85k–$100k/yr

Senior

This position is fully remote anywhere in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and …

Skills: Systems Engineering, Active Directory, Azure, Cloud Computing, Networking

My IT Crew logoMy IT Crew

IT Support Specialist (Philippines)

Manila, National Capital District, Philippines · Remote Solely

$10/hr–$12/hr

Mid level

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew. At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means t…

Skills: Microsoft 365, Windows Server, Active Directory, Group Policies, Hyper-V

My IT Crew logo

MSP Hardware Technician

My IT Crew

New York, New York, United States • On-site

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Mid level

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  • $50k–$60k/yr
  • Full-time
  • associate degree, bachelor degree
  • Posted 23h ago
  • ~40 hrs/week

Responsibilities

Diagnose and repair various hardware systems including desktops, laptops, and networking equipment. Manage the full lifecycle of hardware assets, including inventory tracking, vendor coordination for RMAs, and pre-configuring equipment for deployment.

Requirements

Requires 3+ years of Windows-based IT support or hardware repair experience and a CompTIA A+ certification is highly preferred. A degree in Computer Engineering or IT is preferred along with strong troubleshooting and organizational skills.

Full job description

Title: Hardware Technician

Location: Brooklyn, NY

Department: Service Delivery

Job Type: Full-Time

Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew.



At My IT Crew, we believe every team member deserves a voice. Since 2016, we’ve been a leader in the Managed Service Provider (MSP) space by doing things differently—empowering our people, embracing innovation, and delivering exceptional service.

We are looking for a Hardware Technician to join our Brooklyn team. This role is designed with a structured transition:

What You’ll Do

Hardware Technician & Inventory

  • Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
  • Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
  • Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
  • Maintain accurate inventory logs and service records in ConnectWise and asset systems.
  • Ensure the workspace and equipment areas remain clean, organized, and secure.
  • Pre-configure and test new equipment (Windows/Linux) before deployment.

What You Bring

Experience & Education

  • 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
  • Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred) or equivalent experience.
  • Certifications: CompTIA A+ is highly preferred. Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.

Technical Skills

  • Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
  • Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
  • Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
  • Experience with shipping/receiving, labeling, and equipment logistics.

Soft Skills

  • Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
  • Communication: Excellent interpersonal skills to work effectively with clients during outages.
  • Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
  • Problem Solving: A proactive mindset with strong critical thinking skills.

Why You’ll Love It Here

  • Useful, living documentation at your fingertips.
  • A team that listens—and learns from each other.
  • Weekly collaborative trainings, not boring lectures.
  • New tools, new tech, and no gatekeeping.
  • A company that rewards initiative and values growth—both personal and professional.

Sound like you? Let’s talk.

My IT Crew isn’t just a place to work—it’s a place to grow, contribute, and thrive. Come be part of a team that’s redefining what IT support can be.

Related keywords

MSPHardware TechnicianConnectWiseCompTIA A+Network+Security+Microsoft Modern DesktopWindowsLinuxTCP/IPSwitchingRMAAsset ManagementIT SupportSystems Administration

About My IT Crew

LinkedInVisit site

Managed Service Provider MSP

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2016
Headquarters
Brooklyn, New York
LinkedIn followers
2,358

Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions.​ Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience. Specializing in standard as well as unconventional and economic solutions for business technology and all your IT system needs Reliable We all believe that promises should be kept and response times should be reasonable, My IT Crew has the expertise and the technology to actually deliver that promise. Transparent On contract, myITcrew ticketing will always keep you informed exactly what types of services are being provided, and consistently meet and exceed our SLA agreements.

Offices: 544 Park Ave, Suite 331, Brooklyn, New York 11206, US · New York, US · Forth Worth, TX 76133, US

Information TechnologyTask ManagementRisk Management
View all jobs at My IT Crew

About My IT Crew

LinkedInVisit site

Managed Service Provider MSP

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2016
Headquarters
Brooklyn, New York
LinkedIn followers
2,358

Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions.​ Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience. Specializing in standard as well as unconventional and economic solutions for business technology and all your IT system needs Reliable We all believe that promises should be kept and response times should be reasonable, My IT Crew has the expertise and the technology to actually deliver that promise. Transparent On contract, myITcrew ticketing will always keep you informed exactly what types of services are being provided, and consistently meet and exceed our SLA agreements.

Offices: 544 Park Ave, Suite 331, Brooklyn, New York 11206, US · New York, US · Forth Worth, TX 76133, US

Information TechnologyTask ManagementRisk Management
View all jobs at My IT Crew

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