San Francisco, California, United States · On-site
$75k–$85k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Coaching, Consulting, Connected Services, Performance Management, Analytical Skills
Mbombela, Mpumalanga, South Africa · On-site
$18k–$20k/mo
Company Description We are looking for an experienced Warranty Specialist in Nelspruit, Mpumalanga to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discriminatio…
Skills: Warranty Administration, Claims Processing, Automotive Industry Knowledge, DMS Software, Data Entry
Budapest, Central Hungary, Hungary · Remote Solely
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive Diagnostics, Root Cause Analysis, EV/HV Certification, Technical Support, Vehicle Mechanics
Stuttgart, Baden-Württemberg, Germany · Hybrid
Unternehmensbeschreibung MSX International ist seit mehr als 30 Jahren zuverlässiger Partner für führende Fahrzeugherstellende, deren Händlernetz und Mobilitätsdienstleistende weltweit. Unser unerschütterliches Engagemen…
Skills: Vehicle Diagnosis, Technical Support, Electrical Troubleshooting, Electronic Troubleshooting, OEM Diagnosis Tools
Hamburg, Germany · Hybrid
Unternehmensbeschreibung MSX International ist seit mehr als 30 Jahren zuverlässiger Partner für führende Fahrzeugherstellende, deren Händlernetz und Mobilitätsdienstleistende weltweit. Unser unerschütterliches Engagemen…
Skills: Vehicle Diagnostics, Technical Support, Electrical Troubleshooting, OEM Diagnostic Tools, Circuit Diagram Analysis
Budapest, Central Hungary, Hungary · Remote Solely
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive Diagnostics, Root Cause Analysis, Vehicle Mechanics, EV/HV Certification, Technical Support
São Caetano do Sul, São Paulo, Brazil · Hybrid
Descrição da empresa Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concessionários proven…
Skills: Process Mapping, Business Diagnosis, After-Sales Management, Root Cause Analysis, Executive Communication
Basildon, England, United Kingdom · Hybrid
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive Aftersales, Customer Relationship Management, Presentation Skills, Organizational Skills, Microsoft Office Suite
Roodepoort, Gauteng, South Africa · On-site
$18k–$20k/mo
Company Description We are looking for an experienced Claims & Costing Specialist in Westrand, GP to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination…
Skills: Warranty Claims Administration, Costing, Automotive Industry Knowledge, DMS Software, Data Entry
Cleveland, Ohio, United States · On-site
$70k–$84k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Consultative Sales, Change Management, Technical Training, KPI Analysis, Workflow Process Mapping
Fountain Valley, California, United States · Hybrid
$70k–$87k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Project Coordination, Stakeholder Management, Executive Storytelling, Data Analysis, PowerPoint
Allen Park, Michigan, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Program Management, Strategic Planning, Stakeholder Engagement, Team Development, Performance Monitoring
Troy, Michigan, United States · Hybrid
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Data Analytics, Business Intelligence, Tableau, Salesforce, ETL
Clermont-Ferrand, Auvergne-Rhône-Alpes, France · On-site
Description de l'entreprise Avec 4 700 collaborateurs à travers le monde, dont 400 en France, MSX International s’impose comme un acteur majeur des services externalisés pour l’industrie automobile. Depuis plus de 25 ans…
Skills: B2B Sales, Account Management, Business Development, Customer Relationship Management, Market Analysis
Budapest, Central Hungary, Hungary · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive Diagnostics, Warranty Claim Management, Technical Problem Solving, Customer Service, Communication Skills
Nanterre, Ile-de-France, France · On-site
Description de l'entreprise Avec 4 700 collaborateurs à travers le monde, dont 400 en France, MSX International s’impose comme un acteur majeur des services externalisés pour l’industrie automobile. Depuis plus de 25 ans…
Skills: Pre-litigation Management, Consumer Law, Alternative Dispute Resolution (ADR), Negotiation, Civil Procedure
Gothenburg, Västra Götaland County, Sweden · On-site
$45k–$50k/mo
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Curriculum Development, Automotive Engineering, Technical Troubleshooting, Training Needs Analysis, Technical Writing
Goodwood Island, New South Wales, Australia · On-site
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Skills: Project Management, Quality Management, PPAP, ISO 9001, Data Analysis
Chennai, Tamil Nadu, India · On-site
Company Description https://www.msxi.com/en/ At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our e…
Skills: Vehicle Diagnostics, DTC Monitoring, CAN Parameters, Customer Support, Ticketing Systems
São Caetano do Sul, São Paulo, Brazil · Hybrid
Descrição da empresa Sobre a MSX Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concession…
Skills: Project Documentation, Meeting Minutes, Stakeholder Reporting, Internal Communication, Budget Monitoring
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Deliver targeted coaching and consulting to dealership personnel to improve the sale and activation of connected services. Track dealer performance data and collaborate with field representatives to implement action plans and achieve program objectives.
Requires 3+ years of experience in automotive coaching or consulting with a strong understanding of vehicle technology. Must possess excellent communication skills and be willing to travel up to 80% of the time.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
The Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned client's dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. This role requires a strong understanding of technology, excellent communication, coaching skills, and a proven ability to drive results. You will work closely with dealership staff, client field representatives, and the program team to achieve program objectives.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $75k to $85k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
