Cape Town, Western Cape, South Africa · On-site
Purpose of the Role The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues which require further investigation from both internal and external entities. Once recei…
Skills: Helpdesk support, Technical support, Incident management, SLA management, Communication skills
Cape Town, Western Cape, South Africa · On-site
Purpose of Role: The Safer gambling analyst will be based in Cape Town and will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our safer gambling operation…
Skills: Risk analysis, Customer service, Responsible gambling, Telephone communication, Conflict resolution
Cape Town, Western Cape, South Africa · On-site
Purpose of the Role To ensure continuous risk management and proactively anticipate issues to minimize risk exposure in our gaming activities. Identify and investigate potentially fraudulent account activities and set me…
Skills: Risk management, Fraud detection, KYC, Account verification, Transaction monitoring
Cape Town, Western Cape, South Africa · On-site
Purpose of the Role: The Reactivation and Retention Specialist focuses on retaining existing players and reactivating inactive ones, developing strategies to increase customer loyalty and reduce churn by addressing conce…
Skills: Customer retention, Customer engagement, Problem solving, Data analysis, Communication skills
Cape Town, Western Cape, South Africa · On-site
Purpose of the Role: This role will be supporting the Head of AML Operations in all matters relating to AML, for all jurisdictions, assisting AML Team Leaders and AML Operations team with any queries. Responsibilities: I…
Skills: AML Documentation Review, SOW/SOF Assessment, iGaming Industry Knowledge, English Proficiency, Microsoft Office
Cape Town, Western Cape, South Africa · On-site
Purpose of the Role: Join our dynamic team as a Customer Support Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer support to casino and sports betting enthusiasts. As …
Skills: Customer Support, Query Resolution, Relationship Building, Technical Troubleshooting, Compliance Monitoring
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The role involves acting as a first escalation point for technical issues, gathering information, and attempting resolutions before escalating further. Responsibilities include monitoring communication channels, managing tickets, performing game release testing, and maintaining compliance with company policies.
Candidates must have a Grade 12 education or equivalent and previous experience in an IT environment. Excellent verbal and written communication skills are required, along with the flexibility to work rotational shifts in a 24/7 environment.
Purpose of the Role
The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues which require further investigation from both internal and external entities. Once received, Helpdesk support will gather information, investigate, and attempt to resolve an issue before escalating to the next resolver if required.
Responsibilities:
Requirements:
Advantageous:
Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.
By submitting your application, you agree that we process your data in accordance with our Privacy Policy for the management of your candidature to any of the positions we offer.
Moonspin was founded in 2013 and built on exceeding our customer’s expectations, by delivering world class customer service and providing our customers with the latest technical offering. We pride ourselves on our ability to provide flexible, multilingual support 24/7 coupled with an experienced IT/Tech and Support teams. We focus on what matters most, our customer and their experience.
Offices: 3rd Floor, Sable Park, 1 Bridgeway, Century City, Cape Town , Western Cape 7441, ZA
Moonspin was founded in 2013 and built on exceeding our customer’s expectations, by delivering world class customer service and providing our customers with the latest technical offering. We pride ourselves on our ability to provide flexible, multilingual support 24/7 coupled with an experienced IT/Tech and Support teams. We focus on what matters most, our customer and their experience.
Offices: 3rd Floor, Sable Park, 1 Bridgeway, Century City, Cape Town , Western Cape 7441, ZA
