Jobs at Milestones Trust (Now Hiring) — 7 open

 

Our goal is simple: to support people with enduring mental health needs to live fulfilling, independent lives in their community. Whether it’s learning new skills, building confidence, accessing education, or gaining employment, we work alongside individuals to maximise their choice, independence, and involvement.

 

About the Role

We are looking for compassionate and motivated Mental Health Support Workers to join our services across Bristol and South Gloucestershire.

In this role, you will provide high-quality, person-centred and trauma-informed support to people with mental health needs, helping them to build independence, develop coping strategies and achieve their personal recovery goals.

You will work both independently and as part of a team to deliver safe, effective, and recovery-focused care that promotes wellbeing, inclusion, and choice.

 

What We Offer

• Flexible shift patterns tailored around the needs of the people we support
• Opportunities for both part-time and full-time hours
• A supportive team environment
• Ongoing training and development

 

Note: The role includes some evenings, weekends, and lone working, so confidence, initiative, and self-motivation are essential.

 

Additionally, while being a driver is not an essential requirement, it could be an advantage in some roles/services.

 

Key Responsibilities

• Support individuals to manage their mental health and work towards personal goals
• Deliver person-centred, trauma-informed support tailored to individual needs
• Empower individuals to make everyday choices and key life decisions
• Promote independence, wellbeing, confidence, and personal growth
• Assist with daily living skills including self-care, budgeting, and maintaining a home
• Encourage and support meaningful relationships and social inclusion within the community
• Monitor wellbeing and respond appropriately to changes, risks, or challenging situations
• Develop, follow, and contribute to person-centred support plans and risk assessments
• Maintain accurate records and documentation
• Work collaboratively with families, colleagues, and other professionals
• Safely support and administer medication in line with training and policy
• Complete required training and adhere to organisational standards

 

About You

We are looking for someone who:

• Communicates with empathy, clarity, and emotional intelligence
• Demonstrates compassion, kindness, and understanding
• Is resilient, calm under pressure, and able to respond to challenging situations
• Builds positive relationships and works effectively both independently and as part of a team
• Is organised, reliable, and able to manage workload effectively
• Is self-motivated and proactive in their approach to work
• Is committed to safeguarding, equality, diversity, and inclusion
• Is confident using IT systems and recording information accurately
• Is eager to learn, grow, and adapt within the role
• Holds GCSE Maths and English (or equivalent), or is willing to achieve them
• Work or voluntary experience supporting people in care and/or with mental health needs

 

Our Services

We are recruiting across several mental health services:

 

The Recovery Hub

A 24-hour residential service supporting adults within a 10-bed unit. We provide a safe, structured, and person-centred environment, helping individuals build skills, manage their mental health, and move towards independent living.

 

Chestnut Road
Supporting individuals in shared accommodation or their own flats, this service focuses on recovery, independence, and preparing people to move on, using a highly person-centred and creative approach.

 

Charnhill Crescent & Kingsway
Two small services supporting five adults, delivering tailored support to empower people to live independently and achieve their goals.

 

In return we offer excellent, high quality learning opportunities, including the opportunity to undertake a level 3 or 5 Diploma in Health and Social Care. Alongside this, other benefits include: 

• 30 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings

 

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

 

Apply Today

If you're passionate about supporting people and want to be part of a service that truly makes a difference, we’d love to hear from you.

 

For an informal chat about the role or if you have any questions before applying, please contact Service Managers Kelly Ramage on 07825 515247 or Moira Aston on 07872 396 550.

 

Please note that this advert links to a generic job profile for support workers. We are currently reviewing the Mental Health Support Worker job profile, and this will be shared with applicants once finalised.