Washington, District of Columbia, United States · Remote Solely
$110k–$140k/yr
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be. We take the work we do seriously because our clients rely on us to solve important, mission-focused challenges. Our team brings different…
Skills: ServiceNow Development, ITSM, CSM, JavaScript, Glide API
Washington, District of Columbia, United States · Hybrid
$115k–$140k/yr
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different p…
Skills: .NET, C#, Microsoft Azure, Vue.js, JavaScript
Washington, District of Columbia, United States · Hybrid
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different p…
Skills: Industrial Security Management, NISPOM Compliance, Personnel Security, Clearance Processing, Security Briefing
Washington, District of Columbia, United States • Remote Solely
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Develop and configure scalable ServiceNow solutions, including forms, flows, and integrations, for federal clients. Translate business requirements into technical designs and collaborate with stakeholders to implement ITSM and CSM modules.
Requires 4+ years of ServiceNow development experience in federal environments and proficiency in JavaScript and Glide APIs. U.S. Citizenship and the ability to obtain a Public Trust clearance are mandatory.
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be. We take the work we do seriously because our clients rely on us to solve important, mission-focused challenges. Our team brings different passions, strengths, and perspectives to every engagement, and we take pride in building practical solutions that challenge the status quo while reflecting a deep understanding of our customers' business.
MetaPhase is seeking a ServiceNow Developer-ITAM/CSM who can serve as a hands-on developer for a federal client. This role is ideal for someone who is comfortable translating client needs into ServiceNow solutions, advising stakeholders on platform capabilities, and developing/configuring scalable ServiceNow functionality in a collaborative Federal delivery environment. Experience with Public Sector Digital Services (PSDS) is beneficial.
Role Summary
The ServiceNow Developer will support the design, development, configuration, testing, and implementation of ServiceNow solutions for Federal clients. This person will act as a trusted technical Developer to project stakeholders, helping clarify requirements, recommend solution options, and develop quality ServiceNow functionality aligned with client objectives.
The ideal candidate is both technically strong and client-facing: someone who can write and troubleshoot scripts, configure workflows and workspaces, support integrations, document technical decisions, and clearly communicate with non-technical and technical stakeholders. This role may support ITSM, CSM, custom/scoped applications, PSDS-related work, and broader platform enhancement efforts.
What You Will Be Doing
Serve as a ServiceNow Developerfor a Federal client, configuration options, platform best practices, and practical implementation approaches.
Develop and configure ServiceNow applications, forms, flows, business rules, client scripts, script includes, UI policies, notifications, reports, dashboards, and integration components.
Translate business and technical requirements into ServiceNow designs, user stories, acceptance criteria, and implementation tasks.
Support ITSM, CSM, and related ServiceNow modules; experience with Public Sector Digital Services (PSDS) is a strong plus.
Build and maintain scoped applications and custom ServiceNow functionality using platform tools and modern development practices.
Configure and support ServiceNow Workspaces, UI Builder, Playbook Experiences, Flow Designer, Integration Hub, REST APIs, and MID Server integrations as needed.
Participate in requirements sessions, sprint planning, demos, testing, defect triage, and stakeholder reviews with Federal client teams.
Collaborate with architects, business analysts, testers, and delivery leaders to ensure solutions are secure, scalable, reusable, and maintainable.
Document technical designs, configuration decisions, data mappings, process flows, and deployment notes.
Support platform governance, code reviews, release management, and adherence to security, performance, and compliance standards.
Contribute to internal ServiceNow practice growth through reuse of assets, demos, lessons learned, recruiting support, and knowledge sharing.
What We Need From You (Required)
4+ years of ServiceNow Developer experience supporting Federal client environments.
Experience developing and configuring ServiceNow platform capabilities such as Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications, Reports, Dashboards, and Service Catalog items.
Experience with JavaScript and ServiceNow scripting, including Glide APIs and server-side/client-side development patterns.
Experience supporting ServiceNow ITSM and/or CSM implementations, enhancements, or sustainment work.
Experience with integrations, including REST APIs, Integration Hub, data imports, transform maps, and/or MID Server.
Ability to work directly with Federal client stakeholders, facilitate technical discussions, and explain solution tradeoffs clearly.
Strong written and verbal communication skills, including the ability to document requirements, designs, decisions, and implementation notes.
Experience supporting Federal clients is required.
U.S. Citizenship is required; ability to obtain a Public Trust clearance.
Nice to Have / Beneficial
Public Sector Digital Services (PSDS) experience or exposure to PSDS-based implementations.
ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
Certified Implementation Specialist (CIS) certification in ITSM, CSM, or related modules.
Experience with UI Builder, Workspaces, Playbook Experiences, Performance Analytics, Automated Test Framework (ATF), or ServiceNow portal/workspace modernization.
Experience with Agile delivery in Federal consulting environments.
Experience supporting platform upgrades, release testing, defect resolution, and production support.
Exposure to Now Assist, AI capabilities, GenAI use cases, or enterprise AI governance within ServiceNow is a plus.
Benefits & Perks
At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, comprehensive health coverage (medical, dental, vision, life, and disability), 401(k) with company match, FSA/HSA options, commuter benefits, and much more.
About MetaPhase
MetaPhase is different with a purpose — demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest-growing and most impactful consultancies in the nation. MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected
MetaPhase works at the intersection of mission and technology to deliver outcomes. Bring Us Your Challenge.
MetaPhase works at the intersection of mission and technology - creating, deploying, and supporting innovative solutions that serve as a force multiplier for government. Founded in 2013, MetaPhase delivers advanced technology solutions to federal missions across six primary capabilities: Advisory Solutions, Cloud Engineering, Cybersecurity, Data & Analytics, Digital Platforms, and Experience Design. We support more than 20 agencies across the federal government, with a focus on national security and federal civilian missions. ChallengeAI by MetaPhase is a suite of purpose-built accelerators that help agencies move quickly from emerging technology concepts to practical, secure, mission-ready solutions. Across every engagement, we combine practical innovation with a culture of ownership, service, and delivery. We lead with heart - building empowered teams, trusted relationships, and outcomes that matter. 🧡 Bring Us Your Challenge.
Offices: 11911 Freedom Dr., Suite 1010, Reston, VA 20190, US
MetaPhase works at the intersection of mission and technology to deliver outcomes. Bring Us Your Challenge.
MetaPhase works at the intersection of mission and technology - creating, deploying, and supporting innovative solutions that serve as a force multiplier for government. Founded in 2013, MetaPhase delivers advanced technology solutions to federal missions across six primary capabilities: Advisory Solutions, Cloud Engineering, Cybersecurity, Data & Analytics, Digital Platforms, and Experience Design. We support more than 20 agencies across the federal government, with a focus on national security and federal civilian missions. ChallengeAI by MetaPhase is a suite of purpose-built accelerators that help agencies move quickly from emerging technology concepts to practical, secure, mission-ready solutions. Across every engagement, we combine practical innovation with a culture of ownership, service, and delivery. We lead with heart - building empowered teams, trusted relationships, and outcomes that matter. 🧡 Bring Us Your Challenge.
Offices: 11911 Freedom Dr., Suite 1010, Reston, VA 20190, US
