Technical Solutions Consultant, Meta Business Agent
Gurgaon, Haryana, India · On-site
Senior
An opportunity to work at the intersection of AI and Business Messaging, one of Meta's key investment areas. As Meta accelerates its investment in AI-native business experiences, Meta Business Agent sits at the center of…
Skills: AI Agent Configuration, LLMs, Conversational AI, API Integrations, Webhooks
Meta seeks a motivated and organized team player to join our growing European Privacy and Data Policy team. You will work on strategic engagement and outreach with privacy and data policy stakeholders in Ireland and the …
Skills: Public Policy, Privacy Law, Data Policy, Stakeholder Engagement, Project Management
Schedule & Technical Integration Manager, Data Centers
Menlo Park, California, United States · On-site
$178k–$245k/yr
Senior+
Meta is looking for a Schedule and Technical Integration Manager to join our Data Center Project Development team. In this role, you’ll lead the technical schedule organization and unify DEC’s scheduling and technical in…
Software Engineer, Machine Learning - Search Algorithm, Standalone Apps Team
Menlo Park, California, United States · On-site
$271k–$347k/yr
Senior+
We're Meta's Standalone Apps Team — we build new apps to reach new user scenarios and serve needs that aren't well met today. The project we're building right now is an image-and-text community where real people share fi…
Skills: Machine Learning, Search Algorithms, Information Retrieval, Ranking, Retrieval
Meta is looking for Research Scientists to join our AI Verification team. For these positions we are looking for people with experience in model training or agentic AI to complement the verification expertise in our team…
Skills: Model Training, Agentic AI, AI Verification, Evaluation Benchmarks, Data Pipelines
Software Engineer, Machine Learning - Ranking, Home Feed, Standalone Apps Team
Menlo Park, California, United States · On-site
$271k–$347k/yr
Senior+
We're Meta's Standalone Apps Team — we build new apps to reach new user scenarios and serve needs that aren't well met today. The project we're building right now is an image-and-text community where real people share fi…
Skills: Machine Learning, Recommendation Systems, Ranking Models, Candidate Generation, ML Systems
We're Meta's Standalone Apps Team — we build new apps to reach new user scenarios and serve needs that aren't well met today. The project we're building right now is an image-and-text community where real people share fi…
Skills: Backend Engineering, Distributed Systems, Data Modeling, API Design, Service Reliability
We're Meta's Standalone Apps Team — we build new apps to reach new user scenarios and serve needs that aren't well met today. The project we're building right now is an image-and-text community where real people share fi…
Software Engineer - Backend Infrastructure, Standalone Apps Team
Menlo Park, California, United States · On-site
$219k–$301k/yr
Senior+
We're Meta's Standalone Apps Team — we build new apps to reach new user scenarios and serve needs that aren't well met today. The project we're building right now is an image-and-text community where real people share fi…
Skills: Distributed Systems, Infrastructure Engineering, Data Pipelines, Storage Systems, Service Frameworks
We're Meta's Standalone Apps Team — we build new apps to reach new user scenarios and serve needs that aren't well met today. The project we're building right now is an image-and-text community where real people share fi…
Meta's data center infrastructure depends on a reliable, cost-effective, and sustainable energy supply to power some of the world's most advanced computing facilities. As Head of Wholesale Energy Supply, you will define …
Skills: Wholesale Energy Procurement, Power Purchase Agreements, Energy Portfolio Management, Market Risk Assessment, Contract Negotiation
Meta is hiring ASIC Design Verification Engineer within the Infrastructure organization. We are looking for individuals with experience in Design Verification to build IP and System On Chip (SoC) for data center applicat…
Sr. Technical Program Manager — Feed Ranking & Recommendations
Bellevue, Washington, United States · On-site
$199k–$272k/yr
Senior+
Meta's Feed Ranking & Recommendations team is seeking a senior Technical Program Manager to lead one of the most technically ambitious programs in our recommendations ecosystem: unifying two historically separate large-s…
Meta is seeking Research Engineers to join Fundamental AI Research (FAIR). We are committed to advancing the field of artificial intelligence by making fundamental advances in technologies to help interact with and under…
Data Center Production Operations Engineer (Third Shift)
New Albany, Ohio, United States · On-site
$71k–$103k/yr
Mid level
Meta is seeking a forward thinking engineer to join the Production Operations team within our Data Centers. These Data Centers are the foundation upon which our rapidly scaling infrastructure efficiently operates and upo…
Skills: Server Hardware Repair, Linux, Networking, Bash, Python
Data Center Production Operations Engineer (Third Shift)
New Albany, Ohio, United States · On-site
$111k–$159k/yr
Senior
Meta is seeking a Data Center Production Operations Engineer to support the reliability, efficiency, and scalability of our global data center infrastructure. In this role, you will be responsible for the day-to-day oper…
Skills: Server Hardware Troubleshooting, Systems Monitoring, Observability Tooling, Incident Response, Root Cause Analysis
Research Scientist Intern, NMR Analysis Automation
Redmond, Washington, United States · On-site
$7k–$12k/mo
Entry level
Meta Reality Labs is seeking a Research Scientist Intern to contribute to cutting-edge materials research in support of the next generation of hardware. Accelerating battery materials discovery requires evaluating large …
Skills: NMR Spectroscopy, Python, Signal Processing, Data Pipeline Automation, Analytical Chemistry
Data Center Production Operations Engineer (Third Shift)
New Albany, Ohio, United States · On-site
$84k–$130k/yr
Senior
Meta is seeking a forward thinking experienced engineer to join the Production Operations team within our Data Centers. These Data Centers are the foundation upon which our rapidly scaling infrastructure efficiently oper…
Horizon succeeds when our Creators succeed. The single biggest reason a game developer chooses one platform over another is reach and the ability to build a business. The Creator Growth and Economy's mission is to build …
We’re looking for an experienced Consumer Product Marketing Manager to drive product strategy and marketing for Social AI products on Facebook. This role sits in-between technical product understanding and go-to-market s…
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Full-time
bachelor degree
Posted 43d ago
~40 hrs/week
Responsibilities
Act as a technical bridge between customers and engineering teams to resolve complex AI agent behavior and configuration issues. Drive operational excellence by optimizing support funnels and translating customer signals into product roadmap improvements.
Requirements
Requires a bachelor's degree and 5+ years of experience in technical operations, support, or product roles. Must have working knowledge of web technologies and experience with conversational AI or API-based industries.
Full job description
An opportunity to work at the intersection of AI and Business Messaging, one of Meta's key investment areas.
As Meta accelerates its investment in AI-native business experiences, Meta Business Agent sits at the center of how businesses will discover, engage, and transact with customers in the future, and this role puts you at the heart of that transformation, working with next-generation AI agents, LLMs, and conversational AI systems that are redefining how businesses connect with billions of people across Meta's messaging platforms.
As a Technical Solutions Consultant (TSC) for Meta Business Agent, you will serve as a subject matter expert in the AI agent experience, acting as a technical bridge between our customers, support operations, and internal product and engineering teams.
Your mission will be to resolve complex technical challenges related to AI agent behavior and configuration, drive operational excellence, influence product improvements through data-driven insights, and ensure our customers can fully leverage Meta Business Agent to transform their customer engagement.
Responsibilities
Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
Develop deep subject matter expert knowledge across Meta Business Agent & the wider Business Messaging portfolio
Breakdown and resolve complex, ambiguous, technical (Meta Business Agent, API Integrations, Webhooks, Delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
Drive scale across the support funnel, enabling front-line human & AI agents to resolve issues earlier and closer to the customer
Act as a trusted advisor on the Meta Business Agent product
Improve the end-to-end support funnel by optimizing internal and external support processes
Refine the support agent experience with clear resolution paths and feedback that improves ticket resolution
Maintain knowledge bases, documentation, and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
Partner with XFN Product and Engineering on go-to-market for new Meta Business Agent features, covering product training and operational readiness
Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
Turn front line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
Champion the VOTC, articulating pain points and turning them into measurable product improvements
Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
Recommend tooling, processes and signal improvements leveraging support performance data
Run account health reviews, surfacing insights that improve account management and support effectiveness
Minimum Qualifications
B.A. or B.S. in Business, Computer Science, Engineering, Digital Marketing, or a related field, or equivalent practical experience
5+ years of experience in an operations, support, technical solutions, or product role within a technical environment
Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
Proven ability to translate technical concepts for both technical and non-technical audiences
Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
Experience in the CRM, messaging, conversational AI, or API-based technology industries
Preferred Qualifications
Track record of using AI tools to redesign workflows and drive measurable impact (efficiency gains, quality improvements)
Track record of driving product improvements through customer insight and data-driven advocacy
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience in prototyping and building tools to improve job efficiency and effectiveness
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Familiarity with responsible, ethical AI practices (risk assessment, bias mitigation, quality and accuracy reviews)
Related keywords
Meta Business AgentAIBusiness MessagingLLMsConversational AIAPIWebhooksHTMLCSSJavaScriptHTTPCRMPrompt EngineeringContext EngineeringAgent OrchestrationResponsible AI
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
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Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
Offices: 1 Hacker Way, Menlo Park, CA 94025, US · 661 University Ave, Toronto, ON M5G 1M1, CA · 300 W 6th St, Austin, TX 78701, US · 77 King St, Sydney, NSW 2000, AU · 1101 Dexter Ave N, Seattle, WA 98109, US