United States · Remote OK
$54k–$80k/yr
Merge posting Verbiage (add as first line in the Job Summary) : Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare …
Skills: Technical support, Customer service, Troubleshooting, CRM, Hardware support
United States · Remote Solely
$158k–$237k/yr
The Director of Procurement will lead enterprise-wide procurement for a U.S.-based, enterprise software company operating in the healthcare IT market. This role owns end-to-end sourcing strategy, supplier negotiations, c…
Skills: Strategic sourcing, Supplier negotiations, Contract management, Procurement strategy, Vendor risk management
United States · Remote Solely
$152k–$229k/yr
We're looking for an experienced and hands-on Agentic Enterprise Engineer to join our AI innovation team. In this role, you'll design and build intelligent, agentic workflows that improve how business processes are execu…
Skills: Agentic AI, Workflow automation, Systems integration, Microsoft Copilot Agents, Copilot Studio
Mississauga, Ontario, Canada · Remote OK
$91k–$137k/yr
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and o…
Skills: Software Quality Assurance, Automated testing, Medical imaging, DICOM, PACS
Mississauga, Ontario, Canada · Remote OK
$123k–$185k/yr
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and o…
Skills: Medical imaging, DICOM, PACS, 3D visualization, JavaScript
United States · Remote OK
$185k–$277k/yr
At Truven by Merative, we turn complex healthcare data into clear, actionable insights. Our solutions help organizations improve population health, control costs, and strengthen program performance. Our core products inc…
Skills: Legal advice, Privacy law, Data governance, Contract negotiation, Risk mitigation
United States · Remote OK
$67k–$100k/yr
Field Service Engineers work under moderate supervision and report to the Executive Delivery Specialist. Team members are responsible for the installation, configuration, and testing of our virtual and physical solutions…
Skills: Linux server configuration, Windows server configuration, Hardware installation, Network testing, Troubleshooting
Mississauga, Ontario, Canada · Remote OK
$106k–$159k/yr
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and o…
Skills: Microsoft Azure, Terraform, Azure Resource Manager (ARM), Bicep, GitHub Actions
United States · Remote Solely
$125k–$188k/yr
Ready to transform healthcare with powerful data, trusted insights, and real-world results? At Truven, we’re not just working with healthcare data, we’re changing how the industry uses it to improve lives. We are seeking…
Skills: Product Marketing, Go-To-Market Strategy, Market Positioning, Competitive Intelligence, Sales Enablement
Ireland · Hybrid
$65k–$98k/yr
Providing dynamic solutions that drive bold research! Clinical research is getting more complex. Each study has its own unique needs and the investments in these trials are becoming more costly. There needs to be a bette…
Skills: Relationship Building, Account Management, Client Retention, Strategic Planning, Cross-functional Collaboration
United States · Remote OK
$216k–$324k/yr
At Truven by Merative, we turn complex healthcare data into clear, actionable insights. Our solutions help organizations improve population health, control costs, and strengthen program performance. We support life scien…
Skills: Product Management, Product Strategy, Real-World Data, Healthcare Claims Data, Data Analytics Platforms
Bengaluru, Karnataka, India · Remote Solely
$110k–$165k/yr
Role Summary The DevOps Engineer (Mid-Level) plays a hands-on role in building and operating SCIA’s automation platform. This role owns discrete automation capabilities end-to-end, contributing production-quality Infrast…
Skills: Azure, Infrastructure-as-Code, ARM modules, Jenkins, GitHub
Ireland · Remote OK
$76k–$114k/yr
Healthcare providers, poison control centers, and government departments need trusted evidence to protect patients and public health. Universities need reliable resources to educate the clinicians of tomorrow, while phar…
Skills: Java, React, API Design, Enterprise Integration, Azure
Ireland · Hybrid
$77k–$116k/yr
Healthcare providers, poison control centers, and government departments need trusted evidence to protect patients and public health. Universities need reliable resources to educate the clinicians of tomorrow, while phar…
Skills: Technical Project Management, Scrum Mastery, Agile Methodologies, API Integration, Agentic AI
Ireland · Hybrid
$71k–$107k/yr
Healthcare providers, poison control centers, and government departments need trusted evidence to protect patients and public health. Universities need reliable resources to educate the clinicians of tomorrow, while phar…
Skills: CI/CD, Platform Engineering, GitHub, Jenkins, Ansible
United States · Remote Solely
$129k–$194k/yr
Working under minimal supervision, this person will perform software development activities related to existing and new product development. The person will be directed by the team leader, architect, and/or manager and w…
Skills: Kubernetes, Docker, Podman, AKS, OpenShift
Bengaluru, Karnataka, India · Hybrid
$1561k–$2900k/yr
The Enterprise DocuSign Administrator is responsible for the administration, configuration, and optimization of enterprise workflow and eSignature solutions, with a primary focus on DocuSign and related SaaS platforms. T…
Skills: DocuSign CLM, eSignature Administration, Workflow Automation, SaaS Platform Management, System Integration
United States · Remote OK
$97k–$146k/yr
Zelta enables life sciences organizations to run smarter, faster, and more efficient clinical trials. Trusted by sponsors and CROs globally, Zelta provides a unified, cloud-based platform for clinical data management and…
Skills: Product Messaging, Sales Enablement, Go-To-Market Strategy, Competitive Analysis, Customer Insights
Ireland · Hybrid
$71k–$107k/yr
Micromedex by Merative is a trusted clinical decision support solution used by clinicians in thousands of hospitals, health systems, payers, and government agencies worldwide. For over 50 years, we’ve delivered evidence-…
Skills: Site Reliability Engineering, DevOps, Cloud Services, CI/CD, Infrastructure As Code
Mississauga, Ontario, Canada · Remote OK
$103k–$154k/yr
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and o…
Skills: Continuous Improvement, Lean Six Sigma, Process Mapping, Root Cause Analysis, QMS Optimization
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The Technical Support Engineer provides advanced technical support and acts as an escalation resource for internal and external customers using Merge Healthcare products. Responsibilities include resolving complex technical issues, documenting troubleshooting steps in CRM, and performing preventative maintenance and remote software upgrades.
Candidates must have a solid understanding of computer hardware, server operating systems, and network infrastructure. A degree in a technical field is required, with preference given to those with 1-3 years of experience in healthcare IT systems like RIS, PACS, or EMR.
Essential Job Duties:
Takes a self-directed role in the support and resolution of technical issues within the installed base
Takes inbound calls and makes outbound calls
Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers
Basic Qualifications (minimum requirements needed to perform this job)
Solid understanding of computer hardware, including workstations, servers, and storage systems.
Experience supporting and administering workstation and server operating systems.
Knowledge of network infrastructure, connectivity, and communication protocols.
Strong customer service, documentation, and verbal/written communication abilities.
Proven ability to manage multiple priorities independently in a fast-paced environment.
Effective collaborator with the ability to work across teams and communicate with stakeholders at all organizational levels.
Preferred Skills
1-3 years of experience supporting or administering healthcare IT systems, such as RIS, PACS, HIS, or EMR platforms.
Understanding of clinical workflows within a medical imaging environment.
Familiarity with relational database technologies, including SQL, DB2, and Oracle.
Knowledge of healthcare interoperability standards such as DICOM and HL7.
Exposure to scripting languages, including Bash, KornShell, VB, Java, or Perl.
Education and Certification Requirements
Degree from a Technical College/University or equivalent experience
Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics
Work Environment
Office environment; temperature controlled
Call center environment.
Travel – 10%
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max :
$53,560.00 - $80,340.00 (USD)The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments. With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance. Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022. Learn more at merative.com.
Offices: 100 Phoenix Dr., Ann Arbor, MI 48108, US
Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments. With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance. Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022. Learn more at merative.com.
Offices: 100 Phoenix Dr., Ann Arbor, MI 48108, US
