Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Skills: Customer Service, Communication Skills, Computer Literacy, Interpersonal Skills, Teamwork
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Primary Accountabilities and Duties: Reviews data on incoming flights such as scheduled or estimated times of arrival or departure, destinations and down line station stops, in order to plan work activities. Directs and …
Arlington County, Virginia, United States · On-site
Mid level
Overview People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services a…
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Le responsable SSE sera chargé d'assurer la supervision de la sécurité, de la sûreté et de l'environnement tout en garantissant l'excellence et la cohérence des normes de sé…
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Menzies Aviation is seeking a full-time diligent Baggage Service Agent to join our International and Domestic Team. The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining de…
Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previ…
Skills: Customer Service, Passenger Assistance, Mobility Aid Operation, Safety Management, Communication
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Palm Beach County, Florida, United States · On-site
Entry level
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Palm Beach County, Florida, United States · On-site
Entry level
As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist custome…
Formateur(trice) – Services aux passagers/ Passenger Service Training Officer
Dorval, Quebec, Canada · On-site
Mid level
Principales responsabilités Former les nouveaux agents de services aux passagers sur les procédures opérationnelles aéroportuaires. Offrir une formation spécifique aux compagnies a&eacu…
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Skills: Team Coordination, Customer Service, Staff Supervision, Training Management, Operational Coordination
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Skills: Aircraft Cleaning, Sanitization, Time Management, Attention To Detail, Teamwork
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services …
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Part-time
Advancement Opportunities, Medical, Dental, Vision, 401K, Short Term Disability
Posted 43d ago
~40 hrs/week
Responsibilities
Responsible for passenger check-ins, verifying travel documentation, and managing gate activities including seat assignments and announcements. The role also involves handling baggage claims and assisting passengers with airport-related issues.
Requirements
Candidates must be at least 18 years old, pass a drug screen and FBI background check, and be able to lift up to 70lbs. Proficiency in English and intermediate computer skills are required, with prior customer service experience strongly preferred.
Full job description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
What you will be doing
Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts
Interpret identification labels along with baggage and cargo routing tags.
Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
Alaska Airlines Side
Shift: 11:00-12:00 and 14:30 - 1500
Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
Ability to proficiently read, write and speak English, excellent communication skills
Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
Able to stand for long periods of time at the ticket counter and gate check-in areas.
Would you like to see more detail on what we are looking for? Please see the following job description for further information
Qualifications
Must be at least 18 years of age
Must pass a pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting/moving up to 70lbs of cargo and baggage
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Prior Customer Service Experience Strongly Preferred
Intermediate Computer Skills Required
Knowledge, Skills, and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Benefits
Advancement Opportunities
Medical, Dental, Vision
401K, STD, LTD, and more
Paid Training
Paid Parking
Uniform Provided
$15.00 /hour
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 350 locations in 65 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
Offices: 21-22 Bloomsbury Square, London, England, GB · 2 World Busines Centre Heathrow, Newall Road, London Heathrow Airport, Hounslow TW6 2SF, GB · 3100 S176th st, ste 201, Seatac, WA 98188, US
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 350 locations in 65 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
Offices: 21-22 Bloomsbury Square, London, England, GB · 2 World Busines Centre Heathrow, Newall Road, London Heathrow Airport, Hounslow TW6 2SF, GB · 3100 S176th st, ste 201, Seatac, WA 98188, US