Charlotte, North Carolina, United States · On-site
What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front…
Skills: Customer Service, Property Management System, Point-of-Sale System, Communication Skills, Conflict Resolution
Tallahassee, Florida, United States · On-site
What Makes a McKibbon Executive Housekeeper? As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operatio…
Skills: Housekeeping Management, Leadership, Budgeting, Labor Management, Quality Assurance
Clearwater, Florida, United States · On-site
Market: Clearwater Beach Hampton Inn & Suites and Dolphin Sands Clearwater Beach What Makes a McKibbon Senior Sales Manager - OEM? As a key member of the sales team, the Senior Sales Manager in a cluster or dual hotel ma…
Skills: Revenue Generation, STR Report Analysis, Prospecting, Client Relationship Management, Budgeting
Orlando, Florida, United States · On-site
What Makes a McKibbon Hotel Night Houseperson? The Night Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public sp…
Skills: Housekeeping, Cleaning, Customer Service, Communication, Time Management
Knoxville, Tennessee, United States · On-site
What Makes a McKibbon Hotel Breakfast Attendant? The Breakfast Attendant is responsible for preparing and servicing the buffet area for guests. The attendant has a passion for food and beverages, as well as a passion for…
Skills: Food Preparation, Guest Service, Sanitation Practices, Food Safety, Buffet Management
Atlanta, Georgia, United States · On-site
What Makes a McKibbon Food & Beverage Server? The Food and Beverage Server takes orders and serves food and beverage items to our guests and customers in a timely, friendly, enthusiastic and professional manner while emb…
Skills: Order Taking, Food Service, Beverage Service, Alcohol Service, Drink Preparation
Savannah, Georgia, United States · On-site
What Makes a McKibbon Hotel Breakfast Attendant? The Breakfast Attendant is responsible for preparing and servicing the buffet area for guests. The attendant has a passion for food and beverages, as well as a passion for…
Skills: Food Preparation, Guest Service, Sanitation Practices, Food Safety, Buffet Management
Asheville, North Carolina, United States · On-site
What Makes a McKibbon Bartender? The bartender not only mixes and mingles with customers but is savvy about drink preparation. The bartender provides customized beverage service to each of the hotel’s restaurant/bar cust…
Skills: Drink Preparation, Guest Service, Multitasking, Cash Handling, Communication
Pensacola, Florida, United States · On-site
The Hotel General Maintenance Technician is responsible for ensuring the proper operation of the hotel as a support role to the Chief Engineer. From plumbing and electrical systems to HVAC and pool maintenance, you assis…
Skills: Plumbing, Electrical Systems, HVAC, Pool Maintenance, Carpentry
Ridgeland, Mississippi, United States · On-site
What Makes a McKibbon Hotel Night Houseperson? The Night Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public sp…
Skills: Housekeeping, Cleaning, Customer Service, Communication, Time Management
Knoxville, Tennessee, United States · On-site
What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front…
Skills: Customer Service, Communication Skills, Problem Solving, Attention to Detail, Professional Demeanor
Chattanooga, Tennessee, United States · On-site
What Makes a McKibbon Assistant General Manager? As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the prop…
Skills: Hotel Operations, Guest Satisfaction, Brand Quality Assurance, Budget Management, Labor Management
Wilmington, North Carolina, United States · On-site
At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering fr…
Skills: Cleaning, Time Management, Multi-tasking, Attention To Detail, Customer Service
Tallahassee, Florida, United States · On-site
What Makes a McKibbon Barista-Server? The Barista-Server takes orders and serves food and beverage items to our customers in a timely, friendly, enthusiastic and professional manner while embracing the McKibbon Guiding P…
Skills: Drink Preparation, Customer Service, Payment Processing, Food Safety, Alcohol Service
Saint Augustine, Florida, United States · On-site
What Makes a McKibbon Assistant Executive Housekeeper? The Assistant Executive Housekeeper works closely with the Executive Housekeeper, Assistant General Manager, and the General Manager to influence the total operation…
Skills: Ethical Leadership, Housekeeping Operations, Guest Satisfaction, Brand Quality Assurance, Budget Management
Asheville, North Carolina, United States · On-site
What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front…
Skills: Customer Service, Property Management System, Point-of-Sale System, Communication Skills, Basic Math
Orlando, Florida, United States · On-site
What Makes a McKibbon Hotel Night Auditor? The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a g…
Skills: Customer Service, Front Desk Operations, Property Management System, Point-of-Sale System, Basic Math
Chattanooga, Tennessee, United States · On-site
What Makes a McKibbon Assistant General Manager? As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the prop…
Skills: Hotel Operations, Guest Satisfaction, Brand Quality Assurance, Budget Management, Labor Management
Raleigh, North Carolina, United States · On-site
What Makes a McKibbon Hotel Maintenance Technician? This is a unique opportunity to represent two amazing brands in one building, the Tempo and the Homewood Suites by Hilton. Schedule: Afternoon/Evenings; Weekends & Holi…
Skills: Plumbing, Electrical Systems, HVAC, Pool Maintenance, Carpentry
Charleston, South Carolina, United States · On-site
What Makes a McKibbon Hotel Night Houseperson? The Night Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public sp…
Skills: Housekeeping, Cleaning, Customer Service, Communication, Time Management
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The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, registrations, and general inquiries. They are responsible for resolving guest complaints and coordinating with other departments to ensure a high-quality guest experience.
Candidates must have a high school diploma or equivalent and previous experience as a front desk agent or in a similar role. Proficiency with computers and the ability to maintain a professional demeanor are essential.
What Makes a McKibbon Front Desk Agent?
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life:
Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.
Shifts may vary by hotel:
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm
Requirements:
Previous experience working as a front desk agent or in a similar role.
A high school diploma or equivalent vocational training certificate.
Experience working at a hotel establishment (highly desired).
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor at all times.
Ability to input and access information in the property management system and/or points-of-sale system.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
Ideal Skills & Qualities:
Great verbal and written communication skills.
The ability to create a fun and supportive working environment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Hospitality Begins With Us.
Headquartered in Tampa, FL, McKibbon Hospitality creates memorable hospitality experiences that inspire brand and property loyalty. As we celebrate 100 years of excellence, we’ve grown into one of the largest and most awarded hotel management companies in the country. Our portfolio includes nearly 100 hotels operated for Marriott, Hilton, Hyatt, IHG, and other iconic hospitality brands. Our legacy is built on a foundation of integrity—anchored in how we value our guests, treat our associates and partners, and give back to our communities.
Offices: 5315 Avion Park Dr, Suite 170, Tampa, Florida 33607, US
Hospitality Begins With Us.
Headquartered in Tampa, FL, McKibbon Hospitality creates memorable hospitality experiences that inspire brand and property loyalty. As we celebrate 100 years of excellence, we’ve grown into one of the largest and most awarded hotel management companies in the country. Our portfolio includes nearly 100 hotels operated for Marriott, Hilton, Hyatt, IHG, and other iconic hospitality brands. Our legacy is built on a foundation of integrity—anchored in how we value our guests, treat our associates and partners, and give back to our communities.
Offices: 5315 Avion Park Dr, Suite 170, Tampa, Florida 33607, US
