McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Salesforce Sales Cloud, Salesforce Service Cloud, Requirements Elicitation, User Story Development, Agile Methodology
Licensed Baccalaureate Social Worker (LBSW) Texas - Greater Houston Area
The Woodlands, Texas, United States · Remote Solely
$24/hr–$40/hr
Entry level
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to bec…
Skills: Digital transformation, Artificial intelligence, Strategic planning, Data analytics, Product management
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Directeur(trice), Gestion de Projets TI / Director, IT Project Management
Montreal, Quebec, Canada · Hybrid
$121k–$201k/yr
Senior+
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Sr. Director, Strategic Innovation & Business Development
Alpharetta, Georgia, United States · Hybrid
$191k–$318k/yr
Senior+
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Healthcare strategy, Business development, Strategic innovation, Supply chain management, Distribution services
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Gestionnaire principal, Ingénierie du Data Hub et des Produits de Données /Senior Manager, Data Hub Engineering & Data Products
Montreal, Quebec, Canada · Hybrid
$98k–$163k/yr
Senior
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Data engineering, Data hub, Data products, AI-enabled engineering, DataOps
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Digital Transformation Lead, Northstar and Finance
Irving, Texas, United States · Hybrid
$163k–$272k/yr
Senior+
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Digital transformation, Strategic planning, Business development, Client management, Financial management
Role Overview The Senior Data Engineer is the technical owner of the ClarusONE data platform. This is a hands-on engineering role with real ownership: alongside building and delivering data pipelines, you will raise the …
Skills: Data Engineering, Snowflake, Dbt, Airflow, Python
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Data privacy, Data governance, Artificial intelligence, Regulatory compliance, Legal counsel
Conseiller(ère) juridique – Données, protection des renseignements personnels et affaires réglementaires / Legal Counsel - Data, Privacy & Regulatory
Montreal, Quebec, Canada · Hybrid
Mid level
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Privacy law, Data governance, Regulatory affairs, Artificial intelligence, Digital innovation
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Communication strategy, Copywriting, Stakeholder management, Project coordination, Microsoft Office 365
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: C#, SQL, Functional programming, API development, Agile methodology
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
The role involves eliciting and translating business requirements into scalable Salesforce Sales and Service Cloud solutions. It requires collaborating with stakeholders and technical teams to manage backlogs, conduct UAT, and optimize CRM workflows.
Requirements
Candidates need 4+ years of experience as a Business Systems Analyst supporting Salesforce CRM and proficiency in Agile delivery. A degree or equivalent experience is required, with Salesforce certifications and experience in large enterprise environments preferred.
Full job description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Salesforce CRM Business Systems Analyst
Summary
We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.
What You’ll Do
Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
Translate business needs into detailed functional and technical specifications for development teams
Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements
Facilitate requirements workshops, user story development, and backlog refinement
Support solution design by working closely with developers and architects to ensure feasibility and alignment
Conduct impact analysis and support decision-making by evaluating options and trade-offs
Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met
Ensure traceability between business requirements, design, and delivered solutions
Support data analysis, process mapping, and optimization of CRM workflows
Identify opportunities for process improvement, automation, and enhanced user experience
Ensure compliance with enterprise governance, security, and data standards
Collaborate across cross-functional teams to support successful project delivery
What You Bring
Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)
Strong skills in requirements elicitation, documentation, and stakeholder engagement
Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting
Experience translating business requirements into user stories and functional specifications
Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps)
Ability to perform impact analysis and support solution evaluation
Strong analytical thinking and problem-solving skills
Effective communication skills with both business and technical stakeholders
Ability to manage multiple priorities and work in a fast-paced environment
Minimum Requirements
Degree or equivalent experience
Typically requires 4+ years of relevant experience
Preferable Skills & Experience:
Salesforce certifications (e.g., Salesforce Administrator, Business Analyst certification)
Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)
Experience with process mapping, workflow design, and CRM optimization
Familiarity with data modeling, reporting, and data quality management in Salesforce
Exposure to integrations between Salesforce and enterprise systems
Experience working in Agile/Scrum delivery environments
Knowledge of CRM transformation or migration initiatives
Exposure to AI-driven CRM capabilities (e.g., Agentforce, Einstein features, etc.)
Experience working in large enterprise or regulated environments.
Work Model / Physical Requirements
We are Flex and Connect with 2 days a week in office
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$81,500 - $108,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Related keywords
SalesforceCRMSales CloudService CloudBusiness Systems AnalystAgileScrumJiraAzure DevOpsUser StoriesUATAgentforceEinstein AICase ManagementOmni-ChannelData Modeling
Advancing Health Outcomes for All | Améliorer les soins de santé pour tous
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
St-Laurent, Qc
LinkedIn followers
63,130
At McKesson Canada, our vision is to improve care in every setting — one product, one partner, one patient at a time.
We partner with hospitals, physicians, pharmacies, nurses, biopharmaceutical manufacturers and others across the spectrum of care to build healthier communities. By helping our partners be as successful as possible, we work together to improve patients’ lives.
-
Chez McKesson Canada, notre vision est d'améliorer les soins dans tous les contextes — un produit, un partenaire, un patient à la fois.
Nous travaillons en partenariat avec des hôpitaux, des médecins, des pharmacies, des infirmières, des fabricants de produits biopharmaceutiques et d'autres dans l'ensemble du système de santé pour bâtir des communautés plus saines. En aidant nos partenaires à avoir le plus de succès possible, nous travaillons ensemble pour améliorer la vie des patients.
Offices: 4705 Dobrin, St-Laurent, Qc H4R 2P7, CA
DistributionHealthTechnologyand PharmacyInformation TechnologyHealth Care
Advancing Health Outcomes for All | Améliorer les soins de santé pour tous
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
St-Laurent, Qc
LinkedIn followers
63,130
At McKesson Canada, our vision is to improve care in every setting — one product, one partner, one patient at a time.
We partner with hospitals, physicians, pharmacies, nurses, biopharmaceutical manufacturers and others across the spectrum of care to build healthier communities. By helping our partners be as successful as possible, we work together to improve patients’ lives.
-
Chez McKesson Canada, notre vision est d'améliorer les soins dans tous les contextes — un produit, un partenaire, un patient à la fois.
Nous travaillons en partenariat avec des hôpitaux, des médecins, des pharmacies, des infirmières, des fabricants de produits biopharmaceutiques et d'autres dans l'ensemble du système de santé pour bâtir des communautés plus saines. En aidant nos partenaires à avoir le plus de succès possible, nous travaillons ensemble pour améliorer la vie des patients.
Offices: 4705 Dobrin, St-Laurent, Qc H4R 2P7, CA
DistributionHealthTechnologyand PharmacyInformation TechnologyHealth Care