Rockingham County, Virginia, United States · On-site
Massanutten Resort Job Summary The Owner Relations Specialist will contribute and assist the Owner Relations team in the execution and reporting of the Owner Engagement Plan consisting of processes related to the owner j…
Skills: Written Communication, Oral Communication, Microsoft Office Suite, PDF Pro, Owner Engagement
Rockingham County, Virginia, United States · On-site
Massanutten Resort Laundry Attendant PM (Full-Time) 100% Employee Owned! No matter the stage in your career, this is your opportunity to be empowered to create your own lasting impression. Apply now! Job Summary Position…
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Rockingham County, Virginia, United States · On-site
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Skills: Turfgrass Maintenance, Landscaping Equipment Operation, Customer Service, Problem Solving, Interpersonal Communication
Rockingham County, Virginia, United States · On-site
Job Summary The Family Adventure Park is a team-oriented culture full of outdoor enthusiasts. Cashiers deliver information and assist guests with the purchase of tickets for the various amenities in the park. Additional …
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Rockingham County, Virginia, United States · On-site
Massanutten Resort Job Summary Position requires excellent customer service skills and the ability to lead small groups of all ages through bike park instruction. Current GSMBC, IMBA, PMBIA, TerraMethod, or similar certi…
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Rockingham County, Virginia, United States · On-site
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Skills: Customer Service, Verbal Communication, Written Communication, Attention To Detail, Organizational Skills
Rockingham County, Virginia, United States · On-site
Massanutten Resort Job Summary Responsible for maintaining, modifying, installing, and supporting network and data center systems. Troubleshooting LAN and WAN networks that includes firewalls, switches, and routers. Desi…
Skills: Network Administration, LAN/WAN Troubleshooting, Firewall Configuration, Routing, Windows Server
Rockingham County, Virginia, United States · On-site
Massanutten Resort Join Us In The Kitchen! Work alongside the Sous Chef, Restaurant Chef, and Executive Sous Chef to help lead a dynamic and high‑functioning kitchen team. In this role, you’ll support and oversee d…
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Rockingham County, Virginia, United States · On-site
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Rockingham County, Virginia, United States · On-site
Massanutten Resort Laundry Attendant (Seasonal) 100% Employee Owned! The laundry department at Massanutten resort is looking for an enthusiastic team player to join their team. Apply today! Job Summary Position is respon…
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Rockingham County, Virginia, United States · On-site
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Rockingham County, Virginia, United States · On-site
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Rockingham County, Virginia, United States · On-site
Massanutten Resort Pit Boss - Job Summary Primary duties will be assigned by the General Manager and Executive Chef and will include overseeing all food smoking and food preparation. Must have experience with or knowledg…
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Rockingham County, Virginia, United States · On-site
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Rockingham County, Virginia, United States · On-site
Massanutten Resort | Great Eastern Purveyors (GEP) Food and Beverage Operations Manager We are seeking a dynamic and experienced Food & Beverage Operations Manager to lead and elevate our restaurant operations across the…
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Rockingham County, Virginia, United States · On-site
Massanutten Resort | Spa Massage Therapist – Join Our Spa Team! Are you passionate about helping others relax, heal, and feel their best? We’re looking for a skilled and customer-focused Massage Therapist to …
Skills: Massage Therapy, Customer Service, Client Assessment, Treatment Customization, Spa Operations
Rockingham County, Virginia, United States · On-site
Massanutten Resort Job Summary The Digital Marketing Specialist supports the execution, optimization, and reporting of Massanutten Resort’s digital marketing efforts. This role assists with campaign builds, landing…
Skills: Google Ads, Meta Ads, Google Analytics (GA4), SEO, UTMs
Rockingham County, Virginia, United States · On-site
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Rockingham County, Virginia, United States · On-site
Massanutten Resort WaterPark Maintenance 2nd Shift Work Here, Play Here! 100% Employee owned! The Waterpark Maintenance Department at Massanutten Resort is looking for a reliable, dependable maintenance technician to joi…
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Rockingham County, Virginia, United States · On-site
Massanutten Resort Job Summary A Dishwasher is responsible for providing guests and employees with clean and sanitized utensils, plates, glassware and kitchen equipment. Duties include ensuring overall cleanliness of kit…
Skills: Dishwashing, Sanitization, Kitchen Cleaning, Food Prep, Communication Skills
Rockingham County, Virginia, United States • On-site
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The specialist assists in executing the Owner Engagement Plan and managing touchpoints throughout the owner journey. Key duties include creating content for newsletters and websites, conducting owner surveys, and reporting on engagement metrics.
Candidates must have strong communication skills and proficiency in Microsoft Office and PDF Pro. Previous experience in resort owner engagement, technical writing, and social media is preferred.
Massanutten Resort
Job Summary
The Owner Relations Specialist will contribute and assist the Owner Relations team in the execution and reporting of the Owner Engagement Plan consisting of processes related to the owner journey touch points, from day of purchase through the many owner processes of ownership to curate an unparalleled owner experience. Key functions include assisting in idea generation and execution of owner engagement, executing owner outreach touchpoints, annual calendar and engagement plan, documenting and reporting on existing touch points, assisting in editing and content for the owner’s newsletters and website to improve owner knowledge and satisfaction. Assist in implementing and analyzing owner surveys to identify potential owner benefits and improvements, challenges and opportunities.
Required
Preferred
Job-Type: Full-Time
Typical Schedule
Days:
Hours:
Compensation:
Applications accepted until 2:00 PM on Friday, August 28. For more information, contact José Antonio Martínez at 540.289.3143.
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities. Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home. Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service. Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Offices: 1822 Resort Drive, McGaheysville, VA 22840, US
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities. Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home. Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service. Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Offices: 1822 Resort Drive, McGaheysville, VA 22840, US
