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Skills: Health and Benefits Consulting, Risk Management, Client Advisory
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Full-time
bachelor degree
Professional development opportunities, Wellness rewards, Inclusive culture
Posted 26d ago
~40 hrs/week
Spanish
Responsibilities
Responsible for providing comprehensive customer service and managing insurance accounts to ensure high-quality experiences and business growth. This includes handling policy inquiries, coordinating with internal areas to resolve incidents, and identifying process improvements.
Requirements
Requires a minimum of 3 years of experience in customer service within the insurance sector and a bachelor's degree in Administration, Finance, Actuarial Science, Engineering, or related fields. Candidates must have intermediate English and Microsoft Office skills.
Full job description
Company:
Marsh
Description:
Estamos buscando un talento proactivo y orientado al servicio para unirse a nuestro equipo. Este rol será responsable de brindar atención integral a clientes, gestionar cuentas de seguros y asegurar una experiencia de servicio de alta calidad, promoviendo la fidelización y el crecimiento del negocio.
Contaremos contigo para:
Brindar atención y servicio personalizado a los clientes, garantizando una experiencia positiva.
Gestionar y dar seguimiento a cuentas de seguros, asegurando el cumplimiento de los procesos establecidos.
Atender solicitudes, consultas y requerimientos relacionados con pólizas y coberturas.
Coordinar con áreas internas para resolver incidencias y optimizar tiempos de respuesta.
Identificar oportunidades de mejora en los procesos de atención y servicio.
Proponer iniciativas de innovación y creatividad para fortalecer la relación con los clientes.
Mantener actualizada la información de las cuentas en los sistemas internos.
Cumplir con los indicadores de desempeño y niveles de servicio establecidos.
Lo que necesitas tener:
Experiencia mínima de 3 años en atención y servicio en el sector asegurador.
Licenciatura en Administración, Finanzas, Actuaría, Ingenierías o carreras afines.
Manejo intermedio de paquetería Office (Excel, Word, PowerPoint, Outlook).
Nivel de inglés intermedio.
Conocimiento en procesos de gestión de cuentas y servicio al cliente.
Lo que te hace destacar:
Actitud proactiva y capacidad de aprendizaje rápido.
Alto enfoque en atención al cliente.
Ganas de aprender y desarrollarse profesionalmente.
Creatividad e innovación en la solución de problemas.
Capacidad de organización y manejo de múltiples tareas.
Excelentes habilidades de comunicación.
Por qué unirte a nuestro equipo:
Te ayudamos a ser tu mejor versión a través de oportunidades de desarrollo profesional, trabajo interesante y líderes que apoyan.
Fomentamos una cultura vibrante e inclusiva donde puedes trabajar con colegas talentosos para crear nuevas soluciones y tener impacto en colegas, clientes y comunidades.
Nuestra escala nos permite ofrecer una variedad de oportunidades de carrera, así como beneficios y recompensas para mejorar tu bienestar.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
Insurance BrokingRisk advisory servicesHR and related consultingoutsourcing and investments servicesand Management consultingFinanceService IndustryBankingConsultingProfessional Services
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
Insurance BrokingRisk advisory servicesHR and related consultingoutsourcing and investments servicesand Management consultingFinanceService IndustryBankingConsultingProfessional Services