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$22/hr–$33/hr
Full-time
associate degree
Posted 3d ago
~40 hrs/week
Responsibilities
Responsible for maintaining, servicing, and repairing copier equipment at client sites within a designated territory. This includes diagnosing technical issues, managing vehicle inventory, and ensuring high levels of client satisfaction.
Requirements
Requires an associate degree and two years of relevant experience, or an equivalent combination of education and experience. A valid driver's license and acceptable driving record are mandatory.
Full job description
The Copier Service Technician II is responsible for maintaining, servicing, and repairing copier equipment at a client’s site in a timely, high quality, and cost-effective manner.
ESSENTIAL FUNCTIONS:
Troubleshoot, diagnose, and resolve maintenance and repair issues at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.
Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
Complete technical training on all new equipment as assigned.
Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. ▪ Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.
QUALIFICATIONS:
An associate degree and two years of relevant experience; or equivalent combination of education and experience.
Sharp, Canon, HP and/or Konica direct service experience preferred.
Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS:
Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
Demonstrate attention to detail.
Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
Strong ability to exercise independent judgment.
Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
Treat people with respect; Work with integrity and ethically; Uphold organizational values.
Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Transforming technology across your entire business ecosystem.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
1973
Headquarters
St. Cloud, MN
LinkedIn followers
16,093
At Marco, we're all about making technology work for you (and not the other way around). We know technology can be complicated, but we’re on a mission to change that.
What We Do:
We help businesses navigate the complex world of technology with practical, powerful solutions tailored to their needs. From print services and cybersecurity to cloud solutions and managed IT, we offer end-to-end technology support. Our comprehensive approach means one trusted partner for multiple technological needs, reducing vendor complexity and helping you get more done with less hassle.
Our History:
Founded in 1973 in St. Cloud, Minnesota, we've evolved from a local office supply shop to a national technology solutions provider. With over 650 certified systems engineers and technical representatives, we're committed to helping businesses leverage technology strategically.
Offices: 4510 Heatherwood Road, St. Cloud, MN 56301, US · 12501 Whitewater Drive, Suite 200, Minnetonka, MN 55343, US · 4001 N Lewis Ave, Sioux Falls, SD 57104, US · 2625 41st St S, Fargo, ND 58104, US · 1973 Bay Rd, Milford, Delaware 19963, US
Business IT ServicesCopiersCloud ServicesPhone SystemsCarrier ServicesManaged ITManaged PrintPrintersAudio SystemsHosted Services
Transforming technology across your entire business ecosystem.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
1973
Headquarters
St. Cloud, MN
LinkedIn followers
16,093
At Marco, we're all about making technology work for you (and not the other way around). We know technology can be complicated, but we’re on a mission to change that.
What We Do:
We help businesses navigate the complex world of technology with practical, powerful solutions tailored to their needs. From print services and cybersecurity to cloud solutions and managed IT, we offer end-to-end technology support. Our comprehensive approach means one trusted partner for multiple technological needs, reducing vendor complexity and helping you get more done with less hassle.
Our History:
Founded in 1973 in St. Cloud, Minnesota, we've evolved from a local office supply shop to a national technology solutions provider. With over 650 certified systems engineers and technical representatives, we're committed to helping businesses leverage technology strategically.
Offices: 4510 Heatherwood Road, St. Cloud, MN 56301, US · 12501 Whitewater Drive, Suite 200, Minnetonka, MN 55343, US · 4001 N Lewis Ave, Sioux Falls, SD 57104, US · 2625 41st St S, Fargo, ND 58104, US · 1973 Bay Rd, Milford, Delaware 19963, US
Business IT ServicesCopiersCloud ServicesPhone SystemsCarrier ServicesManaged ITManaged PrintPrintersAudio SystemsHosted Services