On-site
Job DetailsPosition Summary: Responsible for assisting in the overall operations and efficiency across Admissions, Guest Experience and Housekeeping. This position will deliver a unique, engaging and entertaining experie…
Skills: Leadership, Guest Experience Management, Safety Compliance, Staff Scheduling, Conflict Resolution
Woodson Terrace, Missouri, United States · On-site
Job DetailsJob Location: Hampton Inn Airport - St Louis , MO 63134Position Type: Full TimeSalary Range: $15.00Qualifications
Skills: Guest Services, Customer Service, Hospitality Management
Maryland Heights, Missouri, United States · On-site
$48k/yr
Job DetailsJob Location: Homewood Suites - Maryland Heights, MO 63043Position Type: Full TimeSalary Range: $48,000.00 SalaryPOSITION SUMMARY Oversees Front Desk and Transportation shifts. Accountable for the effortless a…
Skills: Staff Supervision, Guest Service, Conflict Resolution, Front Office Operations, Training and Development
On-site
Job Details Position Summary This position will serve as the communication hub for Aquarium operations in a professional and courteous manner. This role will also deliver a positive guest experience, by providing accurat…
Skills: Customer Service, Communication Skills, Inventory Management, Office Administration, Problem Solving
Collinsville, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsJob Location: Doubletree Collinsville - Collinsville, IL 62234Salary Range: $15.50 - $15.50 HourlyPosition Title: Houseperson Department: Housekeeping Reports To: Date Written/Revised: June 6, 2014 POSITION SU…
Skills: Cleaning, Heavy Lifting, Vacuuming, Customer Service, Equipment Operation
St. Louis, Missouri, United States · On-site
Job DetailsJob Location: St Louis Aquarium at Union Station Foundation - St Louis, MO 63103Organization Background: The St. Louis Aquarium Foundation is the nonprofit partner to the St. Louis Aquarium at Union Station. O…
Skills: Fundraising, Donor Stewardship, Event Planning, Grant Writing, Strategic Planning
On-site
Job DetailsPosition Type: Full TimePosition Summary: Responsible for the safety and guest experience across Admissions, Guest Experience and Housekeeping. This position is responsible for the direction, organization and …
Skills: Leadership, Team Management, Budget Management, Customer Experience, Safety Compliance
St. Louis, Missouri, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Marriott St Louis Airport - St Louis, MO 63134 Responsible for Group Sales (with other SM position), Volunteer Program Initiatives & Training, On-site events Solicit new busines…
Skills: Group Sales, Event Management, Cold Calling, Prospecting, Revenue Management
St. Louis, Missouri, United States · On-site
Job DetailsJob Location: Union Station Curio - St Louis, MO 63103Position Title: Sous Chef Department: Kitchen Reports To: Date Written/Revised: July 7, 2014 POSITION SUMMARY Train, supervise and work with all cooks and …
Skills: Kitchen Supervision, Menu Development, Cost Control, Wage Control, Food Preparation
Maryland Heights, Missouri, United States · On-site
$7/hr
Job DetailsJob Location: Sheraton West Port Plaza - St Louis, MO 63146Salary Range: $7.50 HourlyTo prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest sati…
Skills: Beverage Preparation, Food Service, Cash Handling, Customer Service
St. Louis, Missouri, United States · On-site
Job DetailsJob Location: Union Station Curio - St Louis, MO 63103To Supervise the transporting of food, cleaning of cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropria…
Skills: Supervision, Cleaning, Equipment Management, Food Safety, Sanitization
St. Louis, Missouri, United States · On-site
Job DetailsJob Location: Union Station Curio - St Louis, MO 63103POSITION PURPOSE Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards fo…
Skills: Staff Supervision, Quality Standards Maintenance, Guest Experience Management, Complaint Handling, Manpower Scheduling
St. Louis, Missouri, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Marriott St Louis Airport - St Louis, MO 63134Position Type: Full TimeEducation Level: NoneSalary Range: $15.50 - $15.50 HourlyJob Shift: DayRoom attendants clean guest rooms in accor…
Skills: Room Cleaning, Housekeeping, Quality Standards, Performance Standards
St. Louis, Missouri, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Marriott St Louis Airport - St Louis, MO 63134Position Type: Full TimeEducation Level: High SchoolSalary Range: $15.50 - $15.50 HourlyTravel Percentage: NoneJob Shift: AnyJob Category…
Skills: Guest Registration, Customer Service, Account Closing, Hospitality Management, Communication Skills
St. Louis, Missouri, United States · On-site
Job DetailsJob Location: Marriott St Louis Airport - St Louis, MO 63134 Provide unique and memorable experiences to guests. Ensure the facility is clean, safe and presented to the highest of standards. Maintain cleanline…
Skills: Chemical Cleaning Agents, Cleaning Equipment Operation, Facility Maintenance, Customer Service, Inventory Management
Collinsville, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsJob Location: Doubletree Collinsville - Collinsville, IL 62234Salary Range: $15.50 - $15.50 HourlyPosition Title: Room Attendant Department: Housekeeping Reports To: Date Written/Revised: June 4, 2014 POSITION…
Skills: Cleaning, Housekeeping, Time Management, Communication, Attention To Detail
Maryland Heights, Missouri, United States · On-site
Job DetailsJob Location: Doubletree West Port - St Louis, MO 63146Salary Range: $21.00Qualifications
Skills: Front Office Management, Hotel Operations, Guest Services, Leadership
St. Louis, Missouri, United States · On-site
$18/hr
Job DetailsJob Location: Hilton St Louis at the Ballpark - St Louis, MO 63102Salary Range: $18.00 HourlyTo supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and pub…
Skills: Housekeeping Supervision, Staff Management, Quality Control, Cleaning Standards, Team Leadership
Maryland Heights, Missouri, United States · On-site
$20/hr
Job DetailsJob Location: Sheraton West Port Plaza - St Louis, MO 63146Salary Range: $20.00 HourlyDuties and Responsibilities: Comply with all OSHA and manufacturer safety regulations Assist in daily safety inspections to…
Skills: General Maintenance, OSHA Compliance, Electrical Work, Electronics, Multi-meter Usage
St. Louis, Missouri, United States · On-site
$18/hr–$18/hr
Job DetailsLevel: ManagementJob Location: Marriott St Louis Airport - St Louis, MO 63134Salary Range: $18.50 - $18.50 HourlyOrchestrate and expedite the registration and checkout process at the front desk. Oversee the da…
Skills: Front Office Management, Guest Registration, Staff Supervision, Cash Handling, Customer Service
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Oversee daily operations across admissions, guest experience, and housekeeping to ensure a safe and entertaining environment. Lead and train a team to maintain strict safety standards and deliver exemplary service on the ropes course.
Requires one to two years of supervisory experience in tourism, recreation, or hospitality. Candidates must be able to pass ropes course certification and be comfortable working at heights up to 50 feet.
Responsible for assisting in the overall operations and efficiency across Admissions, Guest Experience and Housekeeping. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service throughout the ropes course, in a professional and courteous manner. This role will lead a team to adhere to strict safety standards, while providing memorable guest moments.
Assist in the implementation of the operating policies and procedures for the Guest Experience Department.
In collaboration with the Ropes Course Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
Observe and report daily facility conditions and situations to the Guest Experience Manager.
Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.
Ensure all staff receive their allocated break and ensure daily coverage.
Ensure the facility is clean, safe and presented to the highest of standards.
In collaboration with Ropes Course Manager, ensure all admission and sales data is captured to maximize reporting potential.
Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
Monitor, manage and ensure all guest experience targets are achieved.
Lead the Guest Experience team to deliver memorable and safe experiences to guests.
Assist in the implementation of department training programs to achieve the best guest experience.
Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
Entertain, engage and empower team members to reduce turnover and increase retention.
Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.
Supervision of other subsidiary attractions as required, such as Aquarium & Mirror Maze.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Manage and monitor guest experience at all times while on the course site to ensure a safe and positive experience for everyone.
Follow standard operating procedures and demonstrate techniques and safety guidelines to guests.
Conduct ropes course guest training.
Provide course instructions to ensure a safe, successful and enjoyable experience.
Guide, instruct and supervise guest safely throughout the course.
Assist with equipment inventory and report equipment damage, malfunction and repair requirements
Fit harnesses and correctly supervise the use of all personal safety equipment.
Perform daily inspections and take inventory of the course and equipment.
Clean and maintain course as required.
Keep the ropes course area and equipment storage neat, clean and orderly.
Keep neat and accurate operational records and logs and prepare daily reports as required
Observe and report daily facility conditions and situations to the Ropes Course Manager.
Keep up-to-date on all new products and offerings.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.
QualificationsExperience, Skills & Qualifications:
One to two years in a supervisory role, ideally in the tourism, recreation or hospitality related industry.
Experience supervising teams preferred.
Exceptional leadership skills and proven experience.
Excellent verbal and communication skills.
Ability to anticipate guests’ needs and tactfully deal with unsafe guest behavior.
Must pass ropes course certification.
Strong listening, presentation and decision-making skills.
Commercial understanding and the ability to anticipate guests’ needs.
Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.
Abilities
The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.
Ability to stand for long periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk and climb/balance for long periods.
Comfortable working in a harness at heights up to 50 feet.
Other
Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.
Hourly.
Lodging Hospitality Management was established in 1986 to focus exclusively on management and sound opportunistic investments in the hospitality industry. In the past 28 years, LHM has expanded its portfolio with 18 hotel properties – both upscale, independent and brand affiliated hotels, eight restaurants and two commercial properties. Objectivity is the cornerstone of our strategy. A good sense of timing has been crucial to our success. By bringing insights and ideas to the table, we have become trusted partners of our investors and international hoteliers. Unlimited vision and expertise has enabled LHM to deliver security of investments and the highest level of profitability. LHM - the choice management company in the Midwest and beyond - is committed to using our pioneering spirit to responsibly meet the challenges of tomorrow. To become a part of our team, visit http://www.lhmc.com/careers/
Offices: 111 West Port Plaza, Suite 500, St. Louis, Missouri 63146, US
Lodging Hospitality Management was established in 1986 to focus exclusively on management and sound opportunistic investments in the hospitality industry. In the past 28 years, LHM has expanded its portfolio with 18 hotel properties – both upscale, independent and brand affiliated hotels, eight restaurants and two commercial properties. Objectivity is the cornerstone of our strategy. A good sense of timing has been crucial to our success. By bringing insights and ideas to the table, we have become trusted partners of our investors and international hoteliers. Unlimited vision and expertise has enabled LHM to deliver security of investments and the highest level of profitability. LHM - the choice management company in the Midwest and beyond - is committed to using our pioneering spirit to responsibly meet the challenges of tomorrow. To become a part of our team, visit http://www.lhmc.com/careers/
Offices: 111 West Port Plaza, Suite 500, St. Louis, Missouri 63146, US
