Onalaska, Wisconsin, United States · On-site
Job DetailsJob Location: Onalaska, WI - Onalaska, WI 54650Position Type: Full TimeJob Category: Information TechnologySupport Systems. Solve Problems. Make an Impact. Locknet Managed IT is seeking a motivated and service…
Skills: Technical Support, Troubleshooting, Microsoft Desktop OS, Microsoft Server OS, Microsoft Office
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Provide first-level technical support by resolving end-user help requests via phone, email, and ticketing systems. Perform remote-based solutions including software installs, system configurations, and preventative maintenance while documenting issues and identifying trends.
Requires a college diploma in Computer Science or two years of equivalent IT experience with a strong customer service mindset. Proficiency in supporting Microsoft operating systems and hardware troubleshooting across PCs, laptops, and servers is essential.
Job DetailsJob Location: Onalaska, WI - Onalaska, WI 54650Position Type: Full TimeJob Category: Information TechnologySupport Systems. Solve Problems. Make an Impact.
Locknet Managed IT is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment.
In this position, you’ll be on the front lines of IT support - responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology.
Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing systems
Build rapport with users, gather problem details, and deliver friendly, professional service
Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes
Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenance
Escalate issues as needed while maintaining clear documentation through resolution
Test and verify fixes to ensure issues are fully resolved
Complete post-resolution follow-ups to ensure user satisfaction
Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs
Participate in an after-hours on-call rotation as scheduled
Perform other duties as assigned
College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experience
Experience supporting Microsoft desktop and server operating systems and Microsoft Office
Strong customer service mindset with excellent verbal and written communication skills
Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers
Working knowledge of diagnostic and help desk tools
Strong documentation, organizational, and time management skills
Highly motivated, detail-oriented, and eager to learn
Ability to prioritize tasks effectively in a fast-paced environment
Comfortable working both independently and as part of a collaborative team
University degree in Computer Science
Industry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, MCSE
Why Join Locknet Managed IT?
Competitive compensation
401(k) with 50% company match (up to your first 8%)
Medical, dental, vision, and life insurance
Company-paid short- and long-term disability
Paid time off, paid holidays, parental leave, and family care days
Supportive, team-oriented environment with opportunities to grow your IT career
Exposure to diverse technologies and regulated, security-focused client environments
Locknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are critical.
For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise. Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and growth.
Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach. Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option. Learn more at www.locknetmanagedit.com.
Locknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this commitment.
Ready to grow your IT career and make a real impact?
Apply today at www.locknetmanagedit.com and join a team that values service, security, and continuous learning.
Your Business. Secure.
Locknet® Managed IT Services, an EO Johnson company, is a top managed security service provider (MSSP) in the nation. With clients and offices throughout Minnesota, Wisconsin, and Iowa, Locknet has supported technology strategies for companies for more than 30 years. Locknet’s world-class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private-cloud backup, and much more. Locknet is UCS/SOC 2 Type II certified and FFIEC examined, ensuring the highest level of trust for their clients.
Offices: 3310 South Kinney Coulee Drive, Onalaska, WI 54650, US
Your Business. Secure.
Locknet® Managed IT Services, an EO Johnson company, is a top managed security service provider (MSSP) in the nation. With clients and offices throughout Minnesota, Wisconsin, and Iowa, Locknet has supported technology strategies for companies for more than 30 years. Locknet’s world-class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private-cloud backup, and much more. Locknet is UCS/SOC 2 Type II certified and FFIEC examined, ensuring the highest level of trust for their clients.
Offices: 3310 South Kinney Coulee Drive, Onalaska, WI 54650, US
