Position Description Loan Servicing Support Identifying Information: LCNB National Bank Department: Loan Operations Reports To: Joan WithersStatus: Full-time Hourly, Non-Exempt Location: LCNB Operations Center 105 N Broa…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, associate degree, bachelor degree
Posted 18d ago
~40 hrs/week
Responsibilities
Responsible for the administration and servicing of escrow accounts for commercial and consumer real estate loans, ensuring accurate disbursement of taxes and insurance. The role involves coordinating with borrowers, lenders, and taxing authorities to resolve discrepancies and maintain regulatory compliance.
Requirements
Requires a high school diploma and at least one year of experience in customer service and general loan knowledge. Preferred candidates possess a degree in business or finance and specific experience in escrow administration or mortgage servicing.
Full job description
Position Description
Loan Servicing Support
Identifying Information: LCNB National Bank
Department: Loan Operations
Reports To: Joan Withers
Status: Full-time Hourly, Non-Exempt
Location: LCNB Operations Center 105 N Broadway St., Lebanon, OH 45036
Hours: Monday – Friday 8:05 a.m. – 5:05 p.m.
Position Purpose:
LCNB National Bank is seeking a Loan Servicing Support - Escrow Specialist - to join the Loan Operations Department. This position is responsible for the administration and servicing of escrow accounts associated with commercial and consumer real estate loans. This role ensures the accurate establishment, maintenance, analysis, and disbursement of escrow funds for property taxes, insurance premiums, and other escrowed items while maintaining compliance with applicable regulations, investor requirements, and Bank policies. The Loan Servicing Support - Escrow Specialist works closely with borrowers, lenders, insurance providers, taxing authorities, and other stakeholders to resolve issues, provide exceptional service, and support the timely and accurate management of escrow-related activities.
Essential Functions and Responsibilities:
Provide exceptional customer service by responding to borrower inquiries regarding serviced loans, researching issues, resolving discrepancies, and communicating timely and accurate information.
Administer and service escrow accounts, including escrow analysis, account maintenance, payment adjustments, customer notifications, and monitoring for shortages, delinquencies, insurance lapses, and other account exceptions.
Review, process, and maintain property tax, insurance, and other escrow-related documentation; verify insurance coverage; and ensure timely disbursement of funds in accordance with applicable regulations, investor requirements, and Bank policies, including RESPA.
Coordinate with borrowers, lenders, insurance providers, taxing authorities, and third-party vendors to resolve loan servicing and escrow-related issues.
Process loan payments, prepare payoff statements, and perform related loan servicing transactions accurately and within established service standards.
Scan, image, index, and retain loan documents in accordance with record retention requirements and Bank procedures.
Support loan servicing, escrow administration, and loan operations activities while identifying opportunities to enhance efficiency, accuracy, compliance, and customer service.
Maintain accurate records and documentation, support audits, examinations, and quality control activities, and collaborate with lending, compliance, operations, and other stakeholders to ensure adherence to regulatory requirements, investor guidelines, internal controls, and Bank policies.
Perform other duties, special projects, and responsibilities as assigned.
Required Competencies/Skills:
High school diploma or equivalent required; associate or bachelor’s degree in business, Finance, or a related field preferred.
1+ year general loan knowledge preferred experience in escrow administration, mortgage servicing, loan operations, banking, title services, real estate or a related financial services role.
1+ year customer service experience
Desired Competencies/Skills:
Knowledge of escrow administration, mortgage servicing, loan operations, real estate lending, and applicable regulations, including RESPA and investor guidelines.
Experience with escrow analysis, insurance processing, property tax administration, loan servicing, or real estate transactions.
Proficiency with loan servicing systems, core banking platforms, and Microsoft Office applications.
Strong analytical, problem-solving, organizational, and time management skills with attention to detail and accuracy.
Ability to calculate escrow payments, shortages, surpluses, and account adjustments.
Effective verbal and written communication, customer service, and relationship management skills.
Ability to manage multiple priorities, work independently and collaboratively, and meet deadlines.
Ability to identify customer needs, maintain confidentiality, and exercise sound judgment and discretion.
Demonstrated integrity, accountability, adaptability, and commitment to continuous improvement.
Professional escrow, mortgage servicing, or banking certifications and bilingual communication skills are a plus.
Working Conditions:
Ability to remain in a stationary position up to 75% of the time
Ability to lift and carry up to 10 lbs.
Occasionally move/traverse to access files and equipment
Constantly operates a computer and other office equipment
Compliance Statement:
The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation.Equal Opportunity Employer/Disability/Veterans.
Related keywords
Escrow SpecialistLoan OperationsRESPAMortgage ServicingProperty TaxesInsurance PremiumsReal Estate LoansCore BankingFinancial ServicesCompliancePayoff StatementsAudit SupportQuality ControlLCNB National Bank
When you see LCNB, you see green. And Green Means Go. Let's go Further Together.
Industry
Banking
Company size
201-500 employees
Founded
1877
Headquarters
Lebanon, Ohio
LinkedIn followers
2,204
Since 1877, LCNB National Bank has proudly upheld a strong tradition of building trusted relationships with our customers and the communities we serve.
Whether you need personal or business banking, lending solutions, or trust and investment services, LCNB is where friends and families turn for experienced, caring bankers - professionals who live and work in the same neighborhoods as you.
LCNB National Bank is recognized as a certified age-friendly employer.
Offices: 105 N Broadway St, Lebanon, Ohio 45036, US · 2 North Broadway, Lebanon, Ohio 45036, US · 765 Niles Rd, Fairfield, OH 45104, US · 794 NW Washington Blvd, Hamilton, Ohio 45013, US · 4441 Marie Dr, Middletown, Ohio 45044, US
When you see LCNB, you see green. And Green Means Go. Let's go Further Together.
Industry
Banking
Company size
201-500 employees
Founded
1877
Headquarters
Lebanon, Ohio
LinkedIn followers
2,204
Since 1877, LCNB National Bank has proudly upheld a strong tradition of building trusted relationships with our customers and the communities we serve.
Whether you need personal or business banking, lending solutions, or trust and investment services, LCNB is where friends and families turn for experienced, caring bankers - professionals who live and work in the same neighborhoods as you.
LCNB National Bank is recognized as a certified age-friendly employer.
Offices: 105 N Broadway St, Lebanon, Ohio 45036, US · 2 North Broadway, Lebanon, Ohio 45036, US · 765 Niles Rd, Fairfield, OH 45104, US · 794 NW Washington Blvd, Hamilton, Ohio 45013, US · 4441 Marie Dr, Middletown, Ohio 45044, US