Guilford County, North Carolina, United States · On-site
$55k–$65k/yr
IT Support Technician Needed to Deliver Excellence About Layer 9 Are you ready to join a results-driven IT team that redefines Improvement? At Layer 9, we are more than just tech experts - we're trusted partners to clien…
Skills: Microsoft 365, Azure AD, Active Directory, Network Troubleshooting, Windows OS
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Serve as the primary onsite and remote point of contact for diagnosing and resolving hardware, software, and network issues. Manage Microsoft 365 environments and maintain system security through patching, antivirus, and firewall support.
Requires 3+ years of IT support experience, preferably in an MSP environment, with deep knowledge of Windows OS and Azure AD. A valid driver's license and strong communication skills are essential for this client-facing role.
IT Support Technician Needed to Deliver Excellence
About Layer 9
Are you ready to join a results-driven IT team that redefines Improvement? At Layer 9, we are more than just tech experts - we're trusted partners to clients in the medical and legal industries. Our work ensures their systems stay secure, efficient, and operational. We offer both remote and onsite support, blending professionalism with a culture of collaboration, continuous improvement, and genuine work-life balance.
The Opportunity
Do you take pride in solving tough technical problems and keeping clients running without missing a beat? Are you the kind of person who thrives when trusted to own the problem - from diagnosis to resolution - while communicating clearly and confidently?
If this sounds like you, we want to meet you. We're looking for an experienced IT Support Technician who can bring calm to chaos, structure to systems, and excellence to every client interaction.
What You'll Do
As the first line of defense for client technical issues, you'll handle hardware, software, and network challenges with skill and professionalism. You'll operate primarily onsite at client offices managing Microsoft 365 environments, troubleshooting complex security and connectivity issues, and ensuring everything runs smoothly.
Your work keeps clients confident, secure, and productive. Every ticket you close and every problem you prevent adds value to the trusted relationships Layer 9 is built on.
Why You'll Love Working Here
At Layer 9, you'll find:
Key Responsibilities
What You Bring
Bring the Energy - You're the Face of IT Onsite
As the sole IT technician onsite, you are more than a problem-solver - you are the heartbeat of the technology experience for everyone around you. The staff you work alongside will rely not just on your technical expertise, but on your presence, your attitude, and your ability to make them feel genuinely supported.
High energy is not optional here - it's essential.
You will set the tone for how the team experiences technology each day. Whether you're resolving an issue at a workstation steps away or troubleshooting a problem remotely for someone off-site, every interaction is an opportunity to energize the people around you and reinforce their confidence in the systems - and the team - supporting them.
What this looks like in practice:
If you thrive on making a real difference in people's days - not just fixing their computers, but genuinely improving their work experience - this is the role for you.
Your Impact
When you succeed, clients stay secure, efficient, and confident - and that's what drives us. If you're detail-oriented, resourceful, and ready to elevate the IT experience for businesses that depend on technology, you'll feel right at home at Layer 9.
We will protect and deliver our client's life work.
Layer 9 was built around the mission to exceed the expectations of our clients. By anticipating and meeting all their technology needs, through extraordinary service, protection, and around the clock support, our customers can focus on what's really important, the future of their business.
Offices: 8030 Harbour View Blvd., Ste. 300, Suffolk, Virginia 23435, US
We will protect and deliver our client's life work.
Layer 9 was built around the mission to exceed the expectations of our clients. By anticipating and meeting all their technology needs, through extraordinary service, protection, and around the clock support, our customers can focus on what's really important, the future of their business.
Offices: 8030 Harbour View Blvd., Ste. 300, Suffolk, Virginia 23435, US
