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Operations Manager / Law Firm Operations Administrator
Taiwan · Remote OK
Senior
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Operations Manager / Law Firm Operations Administrator
Philippines · Remote OK
Senior
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Full-time
bachelor degree
Holiday pay for U.S. federal holidays, Performance-based bonuses, Periodic remuneration reviews, Professional development and career advancement, Comprehensive training and onboarding
Posted 1d ago
~40 hrs/week
Remote in China, Taiwan
Responsibilities
Provide administrative and coordination support to attorneys, including managing legal documents and case-related materials. Act as a bilingual liaison to communicate professionally with clients and manage the intake process in both Mandarin and English.
Requirements
Requires a Bachelor's degree and fluency in both Mandarin and English. Prior experience in a law firm or professional services environment is highly preferred, along with proficiency in CRM and productivity tools.
The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.
We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.
About the Role
We are seeking a highly organized, adaptable, and Mandarin-English bilingual professional to support our attorneys, clients, and internal teams in a fast-paced law firm environment.
This is a cross-functional role designed for someone who is eager to learn, comfortable communicating with clients, and capable of supporting both legal and client-facing operations. Depending on the candidate’s strengths, experience, performance, and the firm’s evolving needs, the role may develop toward greater responsibility in legal case support, client services, intake coordination, or a combination of these areas.
The ideal candidate will have prior experience working in professional services and strong administrative and communication skills.
Key Responsibilities
Provide administrative and coordination support to attorneys and internal teams, including document organization, scheduling, follow-up, correspondence, and workflow management.
Assist with the preparation, formatting, organization, and filing of legal documents, applications, supporting evidence, and other case-related materials under attorney supervision.
Communicate professionally with clients and prospective clients in both Mandarin and English through phone, email, messaging platforms, and other approved communication channels.
Maintain accurate and up-to-date client and case records in CRM and case management systems, including documenting interactions, tracking follow-ups, monitoring progress, and organizing digital files.
Support the client intake process as needed by screening inquiries, identifying client needs, scheduling consultations, gathering preliminary information, and guiding prospective clients through next steps.
Build and maintain positive working relationships with clients, attorneys, business partners, third parties, and internal team members.
Monitor deadlines, coordinate outstanding items, follow up on required information, and help ensure that client and case-related matters move forward efficiently.
Use legal technology, CRM platforms, productivity tools, and AI-assisted systems to improve organization, communication, accuracy, and workflow efficiency.
Qualifications
Bachelor’s degree required.
Prior experience working in a law firm is highly preferred; experience may be in legal support, administration, client services, intake, case coordination, or a related function.
Fluent in Mandarin and English, both written and spoken.
U.S. immigration law experience is preferred but not required.
Strong interest in learning U.S. immigration processes, legal workflows, and client service standards.
Excellent communication, organization, follow-up, and relationship-management skills.
Ability to adapt to different responsibilities and work effectively across legal, administrative, and client-facing functions.
Comfortable using CRM systems, case management platforms, productivity tools, and new technology.
Strong attention to detail, sound judgment, and the ability to handle confidential information professionally.
Why Join Our Team?
Supportive & Growth-Oriented Environment
Comprehensive training and onboarding to support your success
Ongoing opportunities for professional development and career advancement
Collaborative and empowering culture within a global legal team
Exposure to a wide variety of U.S. immigration matters, legal workflows, and client service processes
Flexible Remote Work
Fully remote position based in Asia
Flexible scheduling to support productivity and work-life balance
Work from the comfort of your home with no commute
Competitive & Rewarding Benefits
Competitive compensation commensurate with experience and qualifications
Holiday pay for all U.S. federal holidays observed by the firm
Performance-based bonuses to reward your contributions
Periodic remuneration reviews to ensure fair and competitive compensation
Dynamic & Professional Culture
Be part of a team that values initiative, reliability, and professionalism
Thrive in an environment that encourages innovation and continuous learning
Working Hours:
The scheduling for this role is flexible; however, team members are required to maintain a minimum of 5 hours of overlap with the firm’s operating hours in Pacific Time (PT), subject to operational needs and team coordination.
Application Process
To better evaluate candidate skills, the application process may include a brief writing, communication, or practical assessment in addition to the standard application form and interview process.
Join our team as a Legal Executive Assistant and contribute to a culture of excellence, client advocacy, and operational efficiency while developing your knowledge of U.S. immigration law in a supportive and collaborative environment.
Due to the high volume of applications we receive, contacting our offices by phone, email, or social media regarding this position is strictly prohibited. Any inquiries about application status through these channels will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.
Related keywords
U.S. Immigration LawCRMCase Management SystemsLegal TechnologyAI-assisted SystemsBilingualMandarinEnglishLegal SupportClient ServicesIntake CoordinationAdministrative SupportProfessional ServicesRemote WorkPacific Time
The Law Offices of Sabrina Li is a top-rated immigration law firm dedicated to addressing all aspects of U.S. immigration law. We take pride in delivering customized legal services tailored to each client's specific needs. With over 50 years of combined experience and branches in Los Angeles, Santa Ana, and Dallas, the firm excels in offering comprehensive immigration solutions to individuals, small businesses, multinational corporations, and academic and research organizations.
Offices: 388 Cordova Street, Unit 100C, Pasadena, CA 91101, US · 3 MacArthur Pl, Ste 760, Santa Ana, California 92707, US
US Immigration LawWaivers & Inadmissibility ResolutionComplex F-1 Status-Related IssuesHandling Denials and RFE/NOIDHumanitarian Relief ApplicationsRemoval DefenseNaturalizationFamily-based ImmigrationNotary PublicCriminal Defense
The Law Offices of Sabrina Li is a top-rated immigration law firm dedicated to addressing all aspects of U.S. immigration law. We take pride in delivering customized legal services tailored to each client's specific needs. With over 50 years of combined experience and branches in Los Angeles, Santa Ana, and Dallas, the firm excels in offering comprehensive immigration solutions to individuals, small businesses, multinational corporations, and academic and research organizations.
Offices: 388 Cordova Street, Unit 100C, Pasadena, CA 91101, US · 3 MacArthur Pl, Ste 760, Santa Ana, California 92707, US
US Immigration LawWaivers & Inadmissibility ResolutionComplex F-1 Status-Related IssuesHandling Denials and RFE/NOIDHumanitarian Relief ApplicationsRemoval DefenseNaturalizationFamily-based ImmigrationNotary PublicCriminal Defense