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Mid level
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Field Service Technician (Coffee and Espresso Equipment)
United States · Remote OK
$90k–$100k/yr
Senior
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Full-time
bachelor degree
Medical Benefits, Vision Benefits, Dental Benefits, 401K Package, Employee Assistance Program, Hybrid Work Schedule
Posted 4h ago
~40 hrs/week
Responsibilities
Manage inbound and outbound product flows for eCommerce 3PL partners to ensure inventory availability and efficient order fulfillment. Collaborate with internal planning teams and external partners to optimize stock levels, reduce excess inventory, and improve logistics processes.
Requirements
Requires a Bachelor's degree in Supply Chain, Logistics, or a related field with 3-5 years of experience in CPG logistics or eCommerce fulfillment. Proficiency in WMS, ERP (SAP), Power BI, and Excel is essential for inventory analysis and KPI reporting.
Full job description
About the Group
From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
Job Overview
The Logistics team at Lavazza North America supports supply chain execution and customer service excellence by managing the flow of goods across inbound, outbound, and fulfillment operations. The team partners closely with third-party logistics (3PL) providers, Lavazza Headquarters, demand and supply planning, customer service, and commercial teams to maintain inventory availability, improve stock alignment, and support efficient order fulfillment. Through data-driven reporting, process improvement, and proactive risk identification, the team helps optimize service, cost, and quality while enabling continued growth across eCommerce and other business channels.
The Logistics Stock & Flow Specialist - ECommerce manages inbound and outbound product flows for Lavazza North America’s eCommerce third-party logistics (3PL) partners, with a focus on inventory availability, stock alignment, and efficient order fulfillment. This role partners with Lavazza Headquarters, demand and supply planning, customer service, and 3PL providers to identify at-risk items, support excess stock reduction initiatives, and drive process improvements. The position uses Warehouse Management System (WMS), Enterprise Resource Planning (ERP), Power BI, and key performance indicator (KPI) reporting to monitor service, cost, and quality performance.
Work location: West Chester, PA
Work model: Hybrid
Travel: As needed to onsite suppliers
#LI-RB1
Job Responsibilities
Manage and plan inbound product flows for Lavazza North America eCommerce third-party logistics (3PL) partners.
Partner with Lavazza Headquarters to provide stakeholders with visibility into eCommerce stock availability.
Identify critical gaps, at-risk items, and inventory risks, and recommend corrective actions.
Maintain eCommerce inventory levels based on allocated demand while supporting storage and handling cost optimization.
Execute excess stock reduction initiatives to achieve inventory and cost targets.
Collaborate with demand planning, supply planning, and customer service teams to support timely and accurate order processing.
Reconcile stock alignment between Lavazza and 3PL partner systems to support accurate fulfillment operations.
Analyze key performance indicator (KPI) reporting and recommend service improvements for eCommerce 3PL partners.
Implement process improvements, fulfillment procedures, standard operating procedures (SOPs), and metrics that improve service, cost, and quality.
Coordinate eCommerce projects from a supply chain and logistics perspective.
Professional Qualifications
Bachelor’s degree in business, Supply Chain, Logistics, Operations Management, or a related field; or equivalent professional experience.
3-5 years of experience in logistics, inventory management, supply chain operations, or eCommerce fulfillment within the consumer packaged goods (CPG) industry; coffee or beverage experience preferred.
Experience using Warehouse Management System (WMS), Enterprise Resource Planning (ERP), SAP, Power BI, and Microsoft Excel for inventory analysis and reporting.
Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
Flexible business casual dress code - jean friendly!
Free coffee, anytime!
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Celebrating the Italian way of life with every cup of coffee.
Industry
Food and Beverage Services
Company size
1,001-5,000 employees
Founded
1895
Headquarters
Turin, Piedmont
LinkedIn followers
102,521
From a small family-run business in Turin in 1895 to become one of the world’s most important roasters, at Lavazza we are dedicated to celebrating the Italian way of coffee with every cup. That means putting premium quality at the forefront and experimenting with imaginative new ways to experience coffee, just like our founder Luigi Lavazza did when he invented the art of blending and revolutionized the world of coffee. Every day we push ourselves to think outside the box, because we believe in creating experiences that extend far beyond the pleasure of an exceptional Italian espresso.
Our business is rooted in our values and our entrepreneurial vision, which combines tradition, innovation and respect: for our people, for our collaborators and consumers around the world and for the environment. We operate in over 140 countries in Home, Away-from-Home and Office sectors (Foodservice, Vending and Coffee Shop Business), continuing to offer the world the same superior quality and excellence that has distinguished us ever since the beginning.
Social Media Policy: https://www.lavazza.com/en/social-media-policy
Offices: Via Bologna, 32, Turin, Piedmont 10152, IT
CoffeeCoffee MachinesBeverageOut of HomeF&B SolutionsOffice Coffee ServiceVendingand Small appliancesHome AppliancesConsumer Goods
Celebrating the Italian way of life with every cup of coffee.
Industry
Food and Beverage Services
Company size
1,001-5,000 employees
Founded
1895
Headquarters
Turin, Piedmont
LinkedIn followers
102,521
From a small family-run business in Turin in 1895 to become one of the world’s most important roasters, at Lavazza we are dedicated to celebrating the Italian way of coffee with every cup. That means putting premium quality at the forefront and experimenting with imaginative new ways to experience coffee, just like our founder Luigi Lavazza did when he invented the art of blending and revolutionized the world of coffee. Every day we push ourselves to think outside the box, because we believe in creating experiences that extend far beyond the pleasure of an exceptional Italian espresso.
Our business is rooted in our values and our entrepreneurial vision, which combines tradition, innovation and respect: for our people, for our collaborators and consumers around the world and for the environment. We operate in over 140 countries in Home, Away-from-Home and Office sectors (Foodservice, Vending and Coffee Shop Business), continuing to offer the world the same superior quality and excellence that has distinguished us ever since the beginning.
Social Media Policy: https://www.lavazza.com/en/social-media-policy
Offices: Via Bologna, 32, Turin, Piedmont 10152, IT
CoffeeCoffee MachinesBeverageOut of HomeF&B SolutionsOffice Coffee ServiceVendingand Small appliancesHome AppliancesConsumer Goods