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Kisharon Langdon logoKisharon Langdon

Service Manager (North West London)

Greater London, England, United Kingdom · On-site

$32k–$35k/yr

Mid level

Job Title: Service Manager Salary: £31,936 - £35,027 (dependant on qualification) Hours: 36 hours per week Location: North West London Kisharon Langdon UK has an exciting opportunity for a Service Manager to join their g…

Skills: Team Management, Care Planning, Rota Planning, Performance Management, Budget Control

Kisharon Langdon logo

Service Manager (North West London)

Kisharon Langdon

Greater London, England, United Kingdom • On-site

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Mid level

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  • $32k–$35k/yr
  • Full-time
  • professional certificate
  • 21 Days Paid Holiday, Bank and Public Holidays, Major Jewish Festivals, Company Pension Scheme, Occupational Sick Pay, Employee Assistance and Wellbeing Programme
  • Posted 18d ago
  • ~36 hrs/week

Responsibilities

The Service Manager is responsible for delivering person-centred care and managing a team of support workers, including rota planning and performance management. They work with the Registered Manager to meet strategic objectives and ensure the service is fully staffed and compliant.

Requirements

Candidates must have an NVQ Level 4 or 5 in Health & Social Care (minimum Level 3) and experience working with adults with learning disabilities and autism. A full clean driving licence, own vehicle, and knowledge of CQC fundamental standards are required.

Full job description

Job Title: Service Manager

Salary: £31,936 - £35,027 (dependant on qualification)

Hours: 36 hours per week

Location: North West London

Kisharon Langdon UK has an exciting opportunity for a Service Manager to join their growing team in North West London.

Kisharon Langdon are a charity offering a wider breadth of services of enhanced quality, enabling us to better support people with a learning disability and autistic people and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with a learning disability and autistic people to thrive and realise their ambitions and aspirations.

Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.

The Role

The Service Manager is responsible for ensuring the organisation provides a person-centred service to all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care and support plans and rota planning. The post holder will also be responsible for team management for annual leave, appraisals, performance management and any employee relations issues. The Service Manager will work in partnership with the Registered Manager to deliver against all strategic objectives within the operations division.

The Service Manager is responsible for ensuring the organisation provides a person-centred service to all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care and support plans and rota planning. The post holder will also be responsible for team management for annual leave, appraisals, performance management and any employee relations issues. The Service Manager will work in partnership with the Registered Manager to deliver against all strategic objectives within the operations division.

Key Responsibilities

  • To work alongside the Registered Manager, organising and writing care and support plans, and risk assessments. Also supporting staff to provide person centred services to our members, adhering to organisational policies and procedures and quality systems.
  • To be responsible for the delivery of the service which takes into account all of the day-to-day operational requirements, and also quality measurements and monitoring.
  • To deputise for the Registered Manager and be the responsible manager in their absence carrying out all the duties that this position entails.
  • To ensure the service has the required level of resources to support members, including ensuring that the service is fully staffed according to agreed levels.
  • To ensure that all members are aware of all social, recreational, and community opportunities and events and facilitate necessary access.

About You

Qualified to NVQ in Health & Social Care - Level 4 / RMA or Level 5 Diploma, or currently working towards. Minimum requirement Level 3, you will have experience in rota planning in line with contracted care needs across a 24-hours, 7-day rota.

You will have previous experience of financial management, budget control, line management and working with adults with a learning disability and autistic people.

You will have the ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management. You will have working knowledge of regulatory body inspection processes and documentation, and of CQC fundamental standards including safeguarding procedures and processes.

You will have the ability to work flexibly and participate in the on-call rota as well as a full, clean driving licence and use of own vehicle.

    What we offer;

    • 21 days paid holiday per holiday year which increases with length of service, in addition, you are entitled to bank and public holidays and major Jewish festivals. (Pro-rated for part time staff)
    • Company Pension scheme,
    • Occupational Sick Pay after a qualifying period, which increases with length of service,
    • Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,
    • Development and career progression opportunities.

    Applications; please supply your most recent updated CV and short cover letter detailing the skills and experience that make you suitable for this role.

    Closing date 12/07/2026

    Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date.

    This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

    We cannot offer Visa Sponsorship at this time, all applicants will need to demonstrate the right to work in the UK.

    Related keywords

    NVQ Health & Social CareCQC Fundamental StandardsLearning DisabilityAutismSupported LivingCare PlansRisk AssessmentsSafeguardingPerson-Centred ServiceDBS Check

    About Kisharon Langdon

    LinkedInVisit site
    Industry
    Non-profit Organizations
    Company size
    51-200 employees
    Founded
    1976
    Headquarters
    London, United Kingdom
    LinkedIn followers
    1,198

    Our vision is that people with learning disabilities will live in a world where they have the same opportunities as their mainstream peers. Our mission – is to support each unique person so they can progress, achieve independence, enjoy life and to be included in the communities in which we live, through meaningful vocation, and a fulfilling social life.

    Offices: 1st Floor, 333 Edgware Road, London, United Kingdom NW9 6TD, GB

    Health and Social CareSupported LivingLearning Disabilitiesand Education
    View all jobs at Kisharon Langdon

    About Kisharon Langdon

    LinkedInVisit site
    Industry
    Non-profit Organizations
    Company size
    51-200 employees
    Founded
    1976
    Headquarters
    London, United Kingdom
    LinkedIn followers
    1,198

    Our vision is that people with learning disabilities will live in a world where they have the same opportunities as their mainstream peers. Our mission – is to support each unique person so they can progress, achieve independence, enjoy life and to be included in the communities in which we live, through meaningful vocation, and a fulfilling social life.

    Offices: 1st Floor, 333 Edgware Road, London, United Kingdom NW9 6TD, GB

    Health and Social CareSupported LivingLearning Disabilitiesand Education
    View all jobs at Kisharon Langdon

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