Manila, Metro Manila, Philippines · On-site
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to len…
Skills: Mandarin Proficiency, English Proficiency, Customer Support, Ticketing Systems, Translation
Mexico · Hybrid
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading co…
Skills: Windows Server, Linux Administration, Active Directory, VMware, Hyper-V
Brazil · Hybrid
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading co…
Skills: Windows Server, Linux Server, Active Directory, VMware, Hyper-V
Ottawa, Ontario, Canada · Hybrid
USE YOUR LINGUISTIC SKILLS IN AN EXCITING AND MULTICULTURAL ENVIRONMENT! Keywords Studios Ottawa is looking for Polish speakers to join our Video Games Proofreaders team. Main tasks Proofreading texts and video game cont…
Skills: Polish Proficiency, English Proficiency, Proofreading, Translation, Linguistic Analysis
Pune, Maharashtra, India · Hybrid
About the Role We are looking for a Backend AI Engineer to join our AI engineering team and help build and scale backend systems that power AI Agents for the gaming industry, handling millions of customer support tickets…
Skills: Python, FastAPI, RAG, MongoDB, PostgreSQL
Pune, Maharashtra, India · Hybrid
About the Team: DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We’re responsib…
Skills: Ubuntu, Networking Protocols, Security Architectures, IAM, Docker
Pune, Maharashtra, India · Hybrid
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected…
Skills: Python, Java, SQL, Snowflake, Data Modeling
Hacienda Bacolod, Negros Occidental, Philippines · On-site
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to len…
Skills: Stakeholder Management, Staffing, Performance Management, Financial Reporting, Client Management
Cinisello Balsamo, Lombardy, Italy · Hybrid
$42k–$56k/yr
Role Overview At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We ena…
Skills: Network Administration, Network Security, Cisco, Dell, HP
Croatia · Remote Solely
We are recruiting freelance gaming translators/mtpe editors and global partners for multiple AAA games projects from English into Croatian and Serbian. We are looking for professional linguists and agencies with experien…
Skills: English Translation, Croatian Translation, Serbian Translation, MT Post-Editing, Video Game Localization
Suginami, Tokyo, Japan · On-site
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore, and more. Working on a worldwide basis, we provi…
Skills: Italian Language Proficiency, English Language Proficiency, Linguistic Testing, Bug Reporting, Quality Assurance
Suginami, Tokyo, Japan · Remote OK
Our global footprint across Asia, Oceania, Europe, and the Americas enables us to run 24-hour follow-the-sun workflows, our professional translators and game developers continue to work on your project around the clock, …
Skills: Project Management, Localization, Client Management, Financial Reporting, Budget Management
Pune, Maharashtra, India · On-site
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup…
Skills: 3D Animation, Keyframe Animation, Motion Capture, Maya, 3ds Max
Bengaluru, Karnataka, India · On-site
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup…
Skills: 3D Animation, Keyframe Animation, Motion Capture, Maya, 3ds Max
Gurugram, Haryana, India · On-site
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup…
Skills: 3D Animation, Keyframe Animation, Motion Capture, Maya, 3ds Max
Suginami, Tokyo, Japan · Hybrid
Our global footprint across Asia, Oceania, Europe, and the Americas enables us to run 24-hour follow-the-sun workflows, our professional translators and game developers continue to work on your project around the clock, …
Skills: Project Management, Localization, Client Communication, Budget Management, Resource Planning
Montreal, Quebec, Canada · Hybrid
USE YOUR LINGUISTIC SKILLS IN AN EXCITING AND MULTICULTURAL ENVIRONMENT! Keywords Studios Montreal is looking for Polish speakers to join our Video Games Proofreaders team. Main tasks Proofreading texts and video game co…
Skills: Polish Proficiency, English Proficiency, Proofreading, Translation, Syntax Analysis
Montreal, Quebec, Canada · Hybrid
USE YOUR LINGUISTIC SKILLS IN AN EXCITING AND MULTICULTURAL ENVIRONMENT! Keywords Studios Montreal is looking for Italian speakers to join our Video Games Proofreaders team. Main tasks Proofreading texts and video game c…
Skills: Italian Proficiency, English Proficiency, Proofreading, Translation, Syntax And Typography
Vietnam · Remote OK
At Keywords Studios, we’re looking for an enthusiastic, creative, and self-driven UI/UX Designer to join the team on an exciting project. In this role, you’ll help shape the visual quality and usability of the game’s int…
Skills: UI Design, HUD Layout, Iconography, Visual Hierarchy, Wireframing
Indonesia · Remote OK
At Keywords Studios, we’re looking for an enthusiastic, creative, and self-driven UI/UX Designer to join the team on an exciting project. In this role, you’ll help shape the visual quality and usability of the game’s int…
Skills: UI Design, HUD Layout, Iconography, Visual Hierarchy, Wireframing
Manila, Metro Manila, Philippines • On-site
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Act as the link between clients and the gaming community by resolving player inquiries via ticketing, email, and chat. Provide valuable feedback to developers and maintain detailed reports to streamline support processes.
Requires C1-C2 level Mandarin proficiency and B2 level English. Candidates should have strong communication skills and familiarity with CRM tools like Zendesk or Helpshift.
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
As a Chinese Bilingual Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥
What are we looking for? Our Mandarin Bilingual PE Agent has a knack for the following skills:
Communication:
Analytics:
Leadership:
Business:
You'd be a great fit for this role if you have:
Nice-to-haves:
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
Phases of our recruitment journey (steps may interchange depending on need):
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Asia Pacific, Philippines
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: In Office
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
